# Other Casinos #: Casino Superlines: Withdrawal denied with excuses and hypocritical chat see chat history
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Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
Thank you for playing at Superlines Casino.
Your request to cash out 470€ has been successfully submitted.
Reference number: xxxx
(Please keep this reference number in case you have any questions)
We may need certain documents and a phone Verification from you before we can process your withdrawal request.
If necessary, you can find more information here: Disbursement Policy
Our customer service will inform you by e-mail about the respective documents that are required for the further processing of your request.
We strive to process all withdrawals within 5 business days of receipt and review of all required documentation and a successful phone verification - provided all other requirements have been met.
You can view your transaction history at any time by logging in with your credentials.
If you still have any questions or concerns,
please do not hesitate to contact our 24/7 customer service around the clock.
Now the chat historyChat history Dec 27, 2019
Logo
Waiting for feedback from the operator..
Operator Steffi - VIP Manager is now available in the chat.
Hello, how can I help you? ❄
hello Steffi
16:53
Your entire balance is made up of bonus credits you received from the casino and therefore cannot be withdrawn. Keep playing and use the bonus to win money. If you have any questions, feel free to contact our customer service, which is available 24/7. How to go I do not see any more bonus ?
yes, you have no more credit
so log out, then log in
16:56
and why does it say that ??
16:56
i have just done
Amount
Method
Status
Date
ID
Type
Amount
Method
Status
Date
3540316 withdraw € 470 Menual cancel pending withdraw Canceled 2019-12-26 08:04:24.0
3540316 withdraw € 470 Menual cancel pending withdraw Canceled 2019-12-26 08:04:24.0
3540321 Deposit € 25 Immediately Approved now comes the
something looks wrong
please log out completely
and try
16:58
Log in with another browser
i have copied it from my account statement
when will i finally get my payouts ??
from account statement or from financial history
i see
16:59
now you are talking about the payout
okay
One moment
17:00
i check
17:00
ok
17:00
You had a withdrawal request of 470 euros
which was rejected by Finance Department
because you have been playing irregularly
17:01
yes
17:02
Place total bets equal to at least 30% of the value of the currently played deposit.
17:02
so more than 30% of deposit wagered
but this is not korekt I had 2 Bonuses once Chas 10€ there I played with 50cent and won at 9 Leon 480€ and make a payout, there were deducted me 10€ and 470€ stood for payout
i have then later still 25€ deposited and have 400€ that is 200€ bonus get ..which I had then ca.6000€ Umsetzen
that it does not take so long I have also times with higher sums want to play but that did not work there was always a warning notice
so where should now lie the error?
Moment Elke
first of all the 1st bonus has nothing to do with the 2nd bonus because it already stood as Auszahglungsperiote. Thus we turned into the circle...
i hand over the Catverlauf the finance department with their Erlaubniss, because we come here no further I have a witness my friend had the whole thing on 23.12. Mitbekommen and some guests who were there for my birthday, the games were all thereafter as I long ago already the payout of 470 € arranged ... the with the 10 € bonus I have only 9Leon gerspielt and no other games ...
at 18:52:32 you wagered this sum €10.25 on Book of Oz Lock n Spin and made a withdrawal request at 20:36:18
at 18:52:32 you have wagered €10.25 on Book of Oz Lock n Spin and asked for withdrawal at 20:36:18
this was the turnover of the 400% bonus
no
17:45
but
17:45
that was turnover of 10 Euro
no
17:46
but
17:46
and check yourself
i have already explained everything
as I said, now I will continue to evaluate everything
okay
17:47
no problem
have a nice evening and a public complaint will be made if it is not solved within 5 days
thank you, also
and you are welcome to send an email
i have long since done but I see first of a complaint from
okay
17:50
whonn I but within 5 days no payout or no good solution see then I will make use of it
if I don't see a payout or a good solution within 5 days then I will make use of it
okay
i have saved and photographed the chat history
no problem
Edit: Reference number removed. Has nothing to do here in a public forum
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
Thank you for playing at Superlines Casino.
Your request to cash out 470€ has been successfully submitted.
Reference number: xxxxxxx
(Please keep this reference number in case you have any questions)
We may need certain documents and a phone Verification from you before we can process your withdrawal request.
If necessary, you can find more information here: Disbursement Policy
Our customer service will inform you by e-mail about the respective documents that are required for the further processing of your request.
We strive to process all withdrawals within 5 business days of receipt and review of all required documentation and a successful phone verification - provided all other requirements have been met.
You can view your transaction history at any time by logging in with your credentials.
If you still have any questions or concerns,
please do not hesitate to contact our 24/7 customer service around the clock.
Now the chat historyChat history Dec 27, 2019
Logo
Waiting for feedback from the operator..
Operator Steffi - VIP Manager is now available in the chat.
Hello, how can I help you? ❄
hello Steffi
16:53
Your entire balance is made up of bonus credits you received from the casino and therefore cannot be withdrawn. Keep playing and use the bonus to win money. If you have any questions, feel free to contact our customer service, which is available 24/7. How to go I do not see any more bonus ?
yes, you have no more credit
so log out, then log in
16:56
and why does it say that ??
16:56
i have just done
Amount
Method
Status
Date
ID
Type
Amount
Method
Status
Date
3540316 withdraw € 470 Menual cancel pending withdraw Canceled 2019-12-26 08:04:24.0
3540316 withdraw € 470 Menual cancel pending withdraw Canceled 2019-12-26 08:04:24.0
3540321 Deposit € 25 Immediately Approved now comes the
something looks wrong
please log out completely
and try
16:58
Log in with another browser
i have copied it from my account statement
when will i finally get my payouts ??
from account statement or from financial history
i see
16:59
now you are talking about the payout
okay
One moment
17:00
i check
17:00
ok
17:00
You had a withdrawal request of 470 euros
which was rejected by Finance Department
because you have been playing irregularly
17:01
yes
17:02
Place total bets equal to at least 30% of the value of the currently played deposit.
17:02
so more than 30% of deposit wagered
but this is not korekt I had 2 Bonuses once Chas 10€ there I played with 50cent and won at 9 Leon 480€ and make a payout, there were deducted me 10€ and 470€ stood for payout
i have then later still 25€ deposited and have 400€ that is 200€ bonus get ..which I had then ca.6000€ Umsetzen
that it does not take so long I have also times with higher sums want to play but that did not work there was always a warning notice
so where should now lie the error?
Moment Elke
first of all the 1st bonus has nothing to do with the 2nd bonus because it already stood as Auszahglungsperiote. Thus we turned into the circle...
i hand over the Catverlauf the finance department with their Erlaubniss, because we come here no further I have a witness my friend had the whole thing on 23.12. Mitbekommen and some guests who were there for my birthday, the games were all thereafter as I long ago already the payout of 470 € arranged ... the with the 10 € bonus I have only 9Leon gerspielt and no other games ...
at 18:52:32 you wagered this sum €10.25 on Book of Oz Lock n Spin and made a withdrawal request at 20:36:18
at 18:52:32 you have wagered €10.25 on Book of Oz Lock n Spin and asked for withdrawal at 20:36:18
this was the turnover of the 400% bonus
no
17:45
but
17:45
that was turnover of 10 Euro
no
17:46
but
17:46
and check yourself
i have already explained everything
as I said, now I will continue to evaluate everything
okay
17:47
no problem
have a nice evening and a public complaint will be made if it is not solved within 5 days
thank you, also
and you are welcome to send an email
i have long since done but I see first of a complaint from
okay
17:50
whonn I but within 5 days no payout or no good solution see then I will make use of it
if I don't see a payout or a good solution within 5 days then I will make use of it
okay
i have saved and photographed the chat history
no problem
Edit: Reference number removed. Has nothing to do here in a public forum
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
Describe your problem in your own words
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
Hello Elke,
Thank you for playing at Superlines Casino.
Your request to cash out 470€ has been successfully submitted.
Reference number: xxxxxxx
(Please keep this reference number for any further inquiries)
But then I looked in my history
Edit: Reference number removed. Has no business here in a public forum
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
strongly that you get your money from them !
because casinosuperlines.com belongs to the gametech platform group
the casinos are all blacklisted because of numerous things like:
slow payments, non payments, non responsive customer service...
so don't get your hopes up
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
with a complaint...the only thing you can do is not to play there
is not to play there
This post has been translated automatically
Casino Superlines: Withdrawal denied with excuses and hypocritical chat see...
Nobody has liked this post so far
yes I will also all raden not to play at, casinosuperlines.com. Blos not the have called me 3x to explain me what I have done wrong ... I have done nothing wrong.
This post has been translated automatically