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# Other Casinos #: Casino Superlines Refuses Cash Out (Page 2)

Topic created on 28th Dec. 2019 | Page: 2 of 5 | Answers: 47 | Views: 8,022
Rosenmaus
Rookie
Hello
i have been accused of playing irregularly and therefore I do not get my payout, but you can see for yourself the bonus offer was made to me only after my win of 400 € and after the smaller winnings.
I ask for their hielfe, I have the casino Superlines today again contacted but again without success. The do not want to pay me the wins. Kind regards El.
Sent: Sunday, 29 December 2019 19:53
To: support@casinosuperlines.net
Subject: Aw: [#AWL-799-73039]: problem with Deposit and withdrawal
Hello this bonus offer came only after I have deposited 25€ and have won 480€ the win of 400€ was already 18.34h and the bonus offer I have only 20.21h see below the mail from Johanna .So how please should I have played wrong ???
with kind regards.

I see that you have tried to make a deposit in the casino, which was not successful.
I have tried to reach you in vain. Here are a few tips that might help you: - make sure you have the card number,
the expiration date and the three-digit number on the back correctly,
You can also try a smaller amount - contact your credit card company - use another card
another card such as Visa, MasterCard, Handy-bill or Paysafe. To make a deposit with a Paysafe card,
you need to click on Deposit and change the country to Finland. You have the link at the bottom of the deposit methods.
You can also try to change browser or delete cookies, it usually helps too. For more information and a new deposit attempt go to "Bank" on our homepage.
Have fun and don't hesitate to contact our Live Chat, we are online 21/7.
Best regards, Johanna


Edit: removed personal data of the TE.

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Rosenmaus
Rookie
i had previously won smaller amounts, so I wanted the payout of the total win of 480 € but I was why always deducted 10 € ..and until today still denied the payout.

Edit: wrong eingebundendene images removed.

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Rosenmaus
Rookie
Edit: Base64 images have been deleted.

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upola
Legend
How many times do you want to post the picture?
No one can help you here.

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Rosenmaus
Rookie
I had today a call from VIP Tobias from Casino Superlines, he asked me literally why should we approve your payout ? because you are so nice ?? he said you have just deposited only 25€ and won 470€ and that we should pay you ?? i said yes he means and why did you not pay more?? I said because I have no more trust in the casino. I also told him that I am a widow my husband unfortunately already lost with 39 years and I have only bad luck and just on my birthday I was lucky and mega happy and now I should not get my money.?? He said on the phone he must continue to work and has hung up.I find everything so heartless.I had asked him to help me.Since I have firmly counted on the money and my grandchildren have made a nice Christmas gift and now PLeite am for the rest of the Monatz must see how I get food etc.all this left him cold.

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upola
Legend
You play in the casino and must look like you get the month what to eat.
But something is going extremely wrong.

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RiverSong
Legend
so you have paid in this oc 25.- and are already vip? btw you should never spend money that is not yet safe on the account, that knows every child

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Rosenmaus
Rookie

upola wrote on 06.01.2020 at 20:18: You play in the casino and must look like you get the month what to eat.
But something is extremely wrong.

yes is in moment unfortunately only so ..I have relied on the win are yes 470 € ..23.12. was that and I thought na fine since I can give my children and grandchildren a good Christmas the approx. 5.1. I get yes my win paid out that the payout was accepted me yes confirmed.yes unfortunately I live only from a widow's pension.and I do not play often.but just on my birthday and shortly before Christmas I had times luck ..but now I get the money unfortunately not paid out therefore only I got into Finnanzielle difficulties.

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Rosenmaus
Rookie
Iseedeadpeople wrote on 06.01.2020 at 21:09: so you have paid in this oc 25.- and are already vip? btw you should never spend money what is still in processing and therefore not safe on the account, that knows every child

yes until now I had in other casinos always get my money, but Superlines shoots the bow ..unfortunately just da bad luck ..I'm not VIP

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Rosenmaus
Rookie
Iseedeadpeople wrote on 06.01.2020 at 21:09: so you have paid in this oc 25.- and are already vip? btw you should never spend money what is not yet safe on the account, that knows every child

yes is in moment unfortunately only so ..I have relied on the win are yes 470 € ..23.12. was that and I thought na fine there I can give my children and grandchildren a good Christmas the approx. 5.1. I get my win paid out that the payout was accepted me yes confirmed.yes unfortunately I live only from a widow's pension.and I do not play often.but just on my birthday and shortly before Christmas I had times luck ..but now I get the money unfortunately not paid out therefore only I got into Finnanzielle difficulties.

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