# Other Casinos #: Casino spin247 does not pay out, cancels withdrawal requests, support does not respond, despite full verification
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Casino spin247 does not pay out, cancels withdrawal requests, support does not...
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I would like to complain here about online casino spin247.
Here are the dates :
Online Casino spin247
https://www.spin247.com/de-de/
© 2021 Spin247 is a professional online gaming platform operating from Cyprus.
It is licensed and regulated by the Curacao Gaming Commission.
License Number: 365/JAZ, Sublicense GLH-OCCHKTW0707192018
This company is recognized by the Malta Gaming Authority - Recognition Notice number: RN/120/2019 !
Facts :
I deposited €10 at spin247 casino and then won €1100.03 (no Bonus money, no turnover required).
But the casino does not want to pay me the win.
I have written several times to the support from 13.09.2021, but no answer to my questions, after the payout, received....until today (27.09.21) not.
Only once, on 21.09.21, the casino contacted me (employee S. C.) and told me that the casino, because of the Corona crisis, can not process all messages.
That is, they had no time to take care of my messages and no time to pay out my win, but had enough time to cancel my withdrawal requests all.
I paid with SOFORT (Klarna) and also wanted to withdraw with Bank Transfer.
Because spin247 only goes Bank Transfer as a payout option or Bitcoin .
BUT Bitcoin I don't have and have never used it.
I am not familiar with it and don't know how to do it.
Besides, I deposited with Euro and SOFORT and not with Bitcoin.
And with the withdrawals there, it's also such a thing.
In the terms and conditions, section No 8, it says: if you have not made a Deposit, the withdrawal limit of 50 € applies.
SECTION 8 : PAYOUTS
Provided you have met the appropriate turnover requirements for your bonus balance, then you can make a withdrawal from your withdrawable balance.
If you have not made a deposit, there are amounts for minimum withdrawals that are listed in the table below:
Currency / Amount
Canadian Dollar (C$) $50
US Dollar (US$) $50
South African Rand (ZAR) R300
Euro (€) $50
But I made a deposit and still I can only withdraw a maximum of 50€.
With a win of 1100,03 € I have to make 1 x 50,03 € and 21 x 50 € withdrawal requests.
Well my 22 requests for payout the support has canceled again.
I do not get an answer, because of the payout, transfer, date etc..
Since 13.09.21 - to 27.09.21 zero response (except for the message that nothing is possible because of Corona).
I have my account there meanwhile several times completely verified (on 13.09.21, on 15.09.21 and again on 21.09.21) e.g. with my identity card and also by the website www.hooyu.com
For this I was asked by SMS from spin247, on 15.09.21, to verify myself at hooyu , which I did.
And I checked with hooyu and they confirmed twice that I am fully verified and they forwarded my Verification to spin247.
But spin247 did not respond and this spin247 employee S.C . asked me, by email, on 09/21/21 again to fully verify myself by email or via the contact form in the casino and to provide all my details.
So I did that again, on 21.09.21.
Meanwhile, spin247 support has my verified data several times and still does not transfer my win to me.
How often do they need all my data and what do they do with all my multiple sent data ?
On inquiries; as mentioned; no answer.
This casino does not answer. Is not ready to cooperate.
They don't process my withdrawal requests and just cancel like requests without informing me why they do that.
They don't give any reason why they don't pay out my win, except this statement "because of Corona".
Obviously, they are not willing to communicate with me and resolve the matter in a reasonable manner.
If there was a reason (which is not apparent to me), why they do not pay out and my win of 1100.03 € just as a credit, in my account, . then they should tell me but just times and not so stubborn and put forward Corona.
I have then asked at the MGA Malta Gaming Authority, but there came only on 23.09.21 the answer that they have nothing to do with the casino.
Strange. I think the MGA has officially recognized this casino, with this Recognition Notice RN/120/2019 !
All the reasons mentioned in the ABG's of spin247, Section 8 : Payouts, point 58. to 64. do not apply to me (fraud, missing bank account, fake account, missing verification, etc.), so nothing stands in the way of paying out my win.
Under the point 65. it says :
"We do our best to process withdrawals for depositing customers within 2 business days (from Monday to Friday, except holidays) after a request.
If we require identification, proof of origin of funds, phone bill payment, or other documents, withdrawals will be delayed until we receive these documents."
They write within 2 business days.
But in the meantime 2 weeks have gone around and nothing is being processed.
No other documents have been requested here either, from the casino, except those from hooyo.com (and they did get those).
I have also deposited only 10 € and thus the proof of the origin of the money is probably invalid.
Since I am fully verified according to hooyu.com (copy of ID, copy of bank card and selfie of me), I do not understand why spin247 does not pay out, does not respond and is not willing to cooperate.
Do you know any more advice about this ?
love greetings
... ......
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Casino spin247 does not pay out, cancels withdrawal requests, support does not...
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You probably won't get any win
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Casino spin247 does not pay out, cancels withdrawal requests, support does not...
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What is a scam casino ?
And why give up so quickly just because something is not going right ?
Just giving up is not my style.
There must be a way to do something about it!?
Greetings
GR
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Casino spin247 does not pay out, cancels withdrawal requests, support does not...
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You really don't seem to know what a "Scam Casino" is...
The money is gone, lawyer etc or similar you can forget.
I do not want to klugsche... But if one already bets his hard earned money one should inform himself before on a few respectable sides about it
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Casino spin247 does not pay out, cancels withdrawal requests, support does not...
Nobody has liked this post so far
No, I don't know what a scam casino is and that's why I'm asking about it...but the question wasn't answered for me.
Even if I type in google "what is a scam casino" I don't get an answer about it.
Scam casino is probably a separate term here in the forum.
And as for my "hard earned money" : I only bet 10 € and I am neither a professional gambler nor a gambling addict and I think that the 10 € stake is not exactly "that hard". It's not even an hourly wage. And has only been a one-time bet.
And as for the serious sites, a layman certainly does not recognize them, but only the professional gamblers and addicts who have nothing else to do but gamble.
And reputable : is it common here, at Gamblejoe, to slam nothing else in front of the bow of a help-seeking newbie and inexperienced gambler, that the cheated gambler "is to blame himself" ?
I do not see this as help !
Sorry I did not know how unserious this site is and wasted my hard free time here !
END !!!!!
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Casino spin247 does not pay out, cancels withdrawal requests, support does not...
Nobody has liked this post so far
Strawberry Weeks.
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