Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Casino Jefe

Topic created on 10th Dec. 2019 | Page: 1 of 1 | Answers: 3 | Views: 2,272
Magnus
Visitor

Casino Jefe

10th Dec. 2019, at 10:34 am CET#1
0 Likes

Nobody has liked this post so far
Hello together!

Does anyone know Casino Jefe or has anyone here already made experiences?

1. I deposited and played there on December 4th via bank transfer. Was verified there within hours and apparently my money should have been paid out within 4 hours via bank transfer. Until today nothing has arrived at my bank, the Live Chat today could not help me there either - I should just wait and if necessary send a complaint to the finance department via mail...

I have the last days me no head about it made and come so to the 2nd point.

2. Yesterday I deposited again via Trustly, because I thought to get my possible win faster via this payment method.
I didn't have to wait long for the win again, put the money on withdrawal and waited for their "4-hours-pending rule". The money is still open with them around with the reason


"Your withdrawal has not yet been paid out because the Deposit you made from your bank to our casino has not yet arrived. Although the deposit has been withdrawn from your bank account, our payment Provider has to wait for a certain amount of time until the payment has stopped. Banks from Germany and Austria have the option to cancel the deposit even if it has already been paid out. Our provider waits until this option is no longer available. This varies from bank to bank and the weekend or holidays sometimes delay it as well. In our experience, it can take 2-3 banking days."

I have never had such problems with Trustly at a casino provider!

Has anyone here had similar problems? How serious is the store despite MGA license?

PS:
Please no Hater comments regarding the 2nd deposit, I know this one I should not have made so hastily, since I do not even have my first money yet!

LG
Magnus

This post has been translated automatically

Kleinkariert
Expert

Casino Jefe

10th Dec. 2019, at 12:52 pm CET#2
0 Likes

Nobody has liked this post so far
It may take a few hours (in some cases days) for the money to actually arrive at the casino. They then receive a confirmation that the player has paid, but the money is then posted later. This is called on the bank account mostly Valuta but this is only for the value date for the bank.

Mostly this is settled after 24 hours, a bank withdrawal can take up to 7 days until it arrives.

This post has been translated automatically

Grafarsch90
Visitor

Casino Jefe

10th Dec. 2019, at 06:43 pm CET#3
0 Likes

Nobody has liked this post so far
I once won more than 800 euros with the welcome free spins at LuckyDino (Jefe and Dino belong together) and was able to cash them out without any problems (documents had to be sent in, of course).

Should work out somehow.

This post has been translated automatically

Magnus
Visitor

Casino Jefe

10th Dec. 2019, at 07:08 pm CET#4
0 Likes

Nobody has liked this post so far
Thanks for the comments! I managed to get connected to a "casino leader" through the Live Chat and he directly paid out all my money! Kudos to the casino, I would not have expected now after all the last few days!

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 10:52 am CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately