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# Other Casinos #: Casino Jefe

Topic created on 10th Dec. 2019 | Page: 1 of 1 | Answers: 3 | Views: 2,288
Magnus
Visitor

Casino Jefe

10th Dec. 2019, at 10:34 am CET#1
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Hello together!

Does anyone know Casino Jefe or has anyone here already made experiences?

1. I deposited and played there on December 4th via bank transfer. Was verified there within hours and apparently my money should have been paid out within 4 hours via bank transfer. Until today nothing has arrived at my bank, the Live Chat today could not help me there either - I should just wait and if necessary send a complaint to the finance department via mail...

I have the last days me no head about it made and come so to the 2nd point.

2. Yesterday I deposited again via Trustly, because I thought to get my possible win faster via this payment method.
I didn't have to wait long for the win again, put the money on withdrawal and waited for their "4-hours-pending rule". The money is still open with them around with the reason


"Your withdrawal has not yet been paid out because the Deposit you made from your bank to our casino has not yet arrived. Although the deposit has been withdrawn from your bank account, our payment Provider has to wait for a certain amount of time until the payment has stopped. Banks from Germany and Austria have the option to cancel the deposit even if it has already been paid out. Our provider waits until this option is no longer available. This varies from bank to bank and the weekend or holidays sometimes delay it as well. In our experience, it can take 2-3 banking days."

I have never had such problems with Trustly at a casino provider!

Has anyone here had similar problems? How serious is the store despite MGA license?

PS:
Please no Hater comments regarding the 2nd deposit, I know this one I should not have made so hastily, since I do not even have my first money yet!

LG
Magnus

This post has been translated automatically

Kleinkariert
Expert

Casino Jefe

10th Dec. 2019, at 12:52 pm CET#2
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It may take a few hours (in some cases days) for the money to actually arrive at the casino. They then receive a confirmation that the player has paid, but the money is then posted later. This is called on the bank account mostly Valuta but this is only for the value date for the bank.

Mostly this is settled after 24 hours, a bank withdrawal can take up to 7 days until it arrives.

This post has been translated automatically

Grafarsch90
Visitor

Casino Jefe

10th Dec. 2019, at 06:43 pm CET#3
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I once won more than 800 euros with the welcome free spins at LuckyDino (Jefe and Dino belong together) and was able to cash them out without any problems (documents had to be sent in, of course).

Should work out somehow.

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Magnus
Visitor

Casino Jefe

10th Dec. 2019, at 07:08 pm CET#4
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Thanks for the comments! I managed to get connected to a "casino leader" through the Live Chat and he directly paid out all my money! Kudos to the casino, I would not have expected now after all the last few days!

This post has been translated automatically

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