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# Other Casinos #: Cashmio makes verification impossible

Topic created on 15th Jun. 2019 | Page: 1 of 1 | Answers: 6 | Views: 1,634
Yuraky
Rookie

Cashmio makes verification impossible

15th Jun. 2019, at 08:42 am CEST#1
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Hi

About 1 week ago you could participate in a survey of the casino for it you have dan received free spins. From these I have made a payable amount of 390€. So payout requested.
The next day account blocked until today so I can still log in until did Verification is completed?
From Cashmio then came that I should verify myself for the payout so identity card electricity bill and account statement hingeschickt

The problem I have now is that Cashmio says they will only pay out to an account located in the country where I live. (I am with an English bank and also have no other account)

At othersren casinos this was never a problem to pay out on it I find the statement very arbitrary of them. I vsrstehe the problem ehich said not. It is a bank account which is located in the EU?

In the agbs can och also such a point and payout not find.

Maybe you can help me :x

This post has been translated automatically

Dbac79
Elite

Cashmio makes verification impossible

15th Jun. 2019, at 12:44 pm CEST#2
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Yuraky wrote on 06/15/2019 08:42: Hi

About 1 week ago you could participate in a survey of the casino for it has dan free spins received. From those I have made a cashable amount of 390€. Auszahlung so requested.
The next day account blocked until today so I can still log in until did Verification is completed?
From Cashmio then came that I should verify myself for the payout so identity card electricity bill and account statement hingeschickt

The problem I have now is that Cashmio says they will only pay out to an account located in the country where I live. (I am with an English bank and also have no other account)

At othersren casinos this was never a problem to pay out on it I find the statement very arbitrary of them. I vsrstehe the problem ehich said not. It is a bank account which is located in the EU?

In the agbs can och also such a point and payout not find.

Maybe you can help me :x

i can't imagine that they are allowed to refuse a payout for this reason, besides they probably don't have an account in the country where the company is located, i think in the highest case they might charge a fee for the transfer

This post has been translated automatically

oldschoolmeisje
Experienced

Cashmio makes verification impossible

15th Jun. 2019, at 04:19 pm CEST#3
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I also participated in this survey and was able to withdraw 130€ from the free spins without any problem and without ever having deposited there. I also did not have to send any documents

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Yuraky
Rookie

Cashmio makes verification impossible

15th Jun. 2019, at 06:55 pm CEST#4
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This could be the case if you don't find this kind of term explicitly in our terms and conditions.

However:
We reserve the right to verify Player Accounts with documents that our Payment Department deems necessary.
5.8.3 Any other documents we deem necessary to complete our checks.
https://www.cashmio.com/terms-and-conditions

Our payment department has deemed it necessary to verify your player account with a bank statement from a German bank account so that we can transfer the money to this account.

The final decision is that we cannot authorize a withdrawal to your GB bank account xx9320.

I am very sorry if this has caused any inconvenience.

Thank you for your understanding,
Have a good day,

Topi - Cashmio Support




If I had deposited money with a German bank account I could understand it

Since the win but through the free spins final score I have never deposited there
And also only the account what runs on my name with sits in Great Britain but my Wohnadressse is in Germany and such deposited with my bank

This post has been translated automatically

Dbac79
Elite

Cashmio makes verification impossible

15th Jun. 2019, at 07:36 pm CEST#5
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Nobody has liked this post so far

Yuraky wrote on 06/15/2019 6:55 PM: This might be the case if you don't find this kind of term explicitly in our terms and conditions.

However:
We reserve the right to verify player accounts with documents that our payment department deems necessary.
5.8.3 Any other documents we deem necessary to complete our checks.
https://www.cashmio.com/terms-and-conditions

Our payment department has deemed it necessary to verify your player account with a bank statement from a German bank account so that we can transfer the money to this account.

The final decision is that we cannot authorize a withdrawal to your GB bank account xx9320.

I am very sorry if this has caused any inconvenience.

Thank you for your understanding,
Have a good day,

Topi - Cashmio Support




If I had deposited money with a German bank account I could understand it

Since the win but through the free spins final score I have never deposited there
And also only the account which runs on my name with sits in the UK but my Wohnadressse is in Germany and looking so deposited with my bank

what other ways do they offer to pay out, I have requested a check at a casino because I did not have an account

This post has been translated automatically

Gonzo
Rookie

Cashmio makes verification impossible

15th Jun. 2019, at 08:37 pm CEST#6
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Why don't you open an N26 bank account? That's registered relatively quickly...

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Anonym

Cashmio makes verification impossible

15th Jun. 2019, at 08:42 pm CEST#7
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Nobody has liked this post so far
This is a case for Daniel
He might be able to fix it
Write him a PM

This post has been translated automatically

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