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# Other Casinos #: Captain Spins |Achtung|

Topic created on 14th Jul. 2020 | Page: 1 of 2 | Answers: 12 | Views: 2,938
Zaizz
Visitor

Captain Spins |Achtung|

14th Jul. 2020, at 01:38 am CEST#1
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Heyho


I have yesterday really experienced something violent. I have not seen so far at 3 or 4 casino.
Captain Spins.... sounds nice .... it does when you look at the offer.

I have 30 € deposited... then I got 30% as a bonus credit on top of what but separate from my real money is ... as with Wildz e.g
with MY 30 euros I won 2x until I over 100 euros (incl bonus credit) ... I have then turned down to exactly 100 €. wanted me so 70 € can be paid out and refuse the bonus or cancel it as you have it z.b also at Wildz if you want to pay out his "real money" you must but before your bonus balance waive.

Here it is not so .... In fact, I had to wager the bonus or must ... what I could not understand ... because the win 1x had nothing to do with it and I also have not played with bonus credit but with "REAL MONEY" .... ie I am forced to !!! ... Thereupon reported directly to customer support and the has me I think not understood ... You have her offered after my account to close but only if you pay me then the my money ... after that she just asked me if she should close account ... on my counter-question what happens to the money she did not go into it.

Now I just notice without a consent my account was closed ...

let's see how it goes ... xD


i just give you the Tip ... hands off

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Zaizz
Visitor

Captain Spins |Achtung|

14th Jul. 2020, at 01:53 am CEST#2
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30€ as bonus credit not 30% ^^

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Kleinkariert
Expert

Captain Spins |Achtung|

14th Jul. 2020, at 02:41 am CEST#3
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After all, an MGA license. If there is still money on it, ... I think that you get at most the Deposit back.

It is complicated with the bonus online, you are used to the Wilds that means separate also separate. But the casinos are a bit more creative. The ad is usually misleading, as they sit in Malta and there is not much you can do but pay attention.

You can ask the Gamblejoe team and ask for help, before you can try it yourself first with an email to the casino.

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Zaizz
Visitor

Captain Spins |Achtung|

14th Jul. 2020, at 10:29 am CEST#2
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Yes so I'm probably now been blocked by them ^^
I had asked why my account was now closed although I had left no consent with the naughty lady.

They said that they have now forwarded it and I should probably get an answer in 10 days

I do not know if the support can see that but I have him at the end of the conversation with thumbs down rated

I also assume that I will probably get my money back from 30 €. I had even offered them already!


Will probably have to wait !

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Anonym

Captain Spins |Achtung|

14th Jul. 2020, at 10:44 am CEST#3
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All Bonuses at WhiteHat are sticky bonuses. Deposit and bonus amount must be wagered accordingly many times before you can withdraw. The separation between real money and bonus is probably just a technical feint, because many slots cannot be played with "bonus money". With this trick, the casino lets you play such slots as well, but without letting you out of the iron grip of the bonus. At least until your "real money" is at 0.

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Zaizz
Visitor

Captain Spins |Achtung|

14th Jul. 2020, at 11:47 am CEST#4
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Kanalmalocher wrote on 07/14/2020 at 10:44 AM: All Bonuses at WhiteHat are sticky bonuses. Deposit and bonus amount have to be wagered accordingly many times before you can withdraw. The separation between real money and bonus is probably just a technical feint, because many slots may not be played with "bonus money". With this trick, the casino lets you play such slots, but without letting you out of the iron grip of the bonus. At least until your "real money" is at 0.

Had the woman from the support e.g. given me such a statement, I would have understood that and would have been satisfied ... or would have just continued ... but she said all the time what of my bonus must be moved or "rollover" .... I then said that I have not played with bonus ... but with real money and why do I have my "real money" wager ... on which she could not give me an answer .... and the same thing started all over again ...

After the first deposit I had the same woman ... there I had asked if she could tell me where I can see my free spins that I got with the first deposit ... She gave me only the name of the game but not where I can see it myself in the menu ...

I think that the support here Stark with nen translator works and much not really understands! English I have also offered them, but they wanted to stay with German ....

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danny005
Elite

Captain Spins |Achtung|

14th Jul. 2020, at 11:59 am CEST#5
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Kanalmalocher wrote on 07/14/2020 at 10:44 AM: All Bonuses at WhiteHat are sticky bonuses. Deposit and bonus amount have to be wagered accordingly many times before you can withdraw. The separation between real money and bonus is probably just a technical feint, because many slots may not be played with "bonus money". With this trick, the casino lets you play such slots, but without letting you out of the iron grip of the bonus. At least until your "real money" is at 0.

Not every casino at White Hat. The bonus at 21casino.com, for example, is non-sticky.

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Anonym

Captain Spins |Achtung|

14th Jul. 2020, at 12:05 pm CEST#6
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Qualified, easily accessible and multilingual support costs good money. Money that our casino friends are happy to save. I am also ambivalent about this. On the one hand, I feel sorry for the Chantalles and Ludmillas in the home office, who have to absorb the rage of addicted gamblers for a penny and an egg. On the other hand, as a paying customer, I expect precise answers to essential questions, like yours. Exploiter business just. On many levels

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Anonym

Captain Spins |Achtung|

14th Jul. 2020, at 12:09 pm CEST#7
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danny005 wrote on 07/14/2020 at 11:59 AM
Not every casino at white hat. For example, the bonus at 21casino.com is Non-Sticky.

Sure? I can't find anything about it in the T&Cs. Neither for the Welcome bonus nor for the reload bonus.

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danny005
Elite

Captain Spins |Achtung|

14th Jul. 2020, at 01:22 pm CEST#8
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