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# Other Casinos #: Canceled because of 0.04 bonus left 1777 euros need help please (Page 5)

Topic created on 29th Jul. 2020 | Page: 5 of 6 | Answers: 58 | Views: 10,619
sippi
Expert

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 09:24 am CEST#42
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Exactly. If I want to Deposit somewhere and see beforehand that there are still a few cents on it, I always gamble them away. Many casinos also clearly distinguish between bonus and real money. Also do not really understand why here now some insist on goodwill of the casino? Should hundreds or thousands of other players be treated the same way, just because they still have a little Bonus money on the account? Rules are rules. Who they do not fit, must go to 'nem other casino. You can certainly argue about whether old bonus money should be mixed with a new deposit without a bonus - doesn't feel right to me either - but many handle it that way and it is more or less "normal" in Online Casinos - so also in this casino in question.

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Patizi
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 10:51 am CEST#43
1 Like

Liked this post: Avatar von sippi sippi
Wutmaennchen wrote on 07/31/2020 at 7:26 pm: I think it's usually a good thing to have an opinion and be able to justify it.

But Patizi, please, your comments in this thread are one of the rare cases where I wonder if you are serious.

Are you above logical understanding of service and customer satisfaction?

I would be interested to know where you work.

I work in an area with a lot of customer contact. Legally and technically, most customers are not right when it comes to complaints,
are not right. But that is not of interest.
The customer pays the salary, without customers there is no salary.
Even if the customer is not right, there is goodwill, so that the customer feels respected and comes back and spends money.

Especially your last post shocks me.

Why should the user who violated the Bonus terms because of 4 cents,now be punished that the Deposit is gone too? It is already bad enough that the win is gone.
Then also the deposit?

Do you sometimes think humanly or only in terms and conditions?

Oh yes, where is eig. now the money? The money was won by the user. Now it has been canceled. Where is it now?
Can you find that in the terms and conditions?

You just do not understand. You argue with humanity. But that does not count in this case! Rules are there so that they are observed. Who breaks them, must count on the consequences. In this case it is simply own stupidity. You should just check before what you have on it and whether the bonus is. I have been doing this for ages! And one has here yes what of empathy gequatscht. Empathy has nothing to do with it all!

You can not always justify everything with "mimimi humanity" or "mimimi empathy". Would pay the player also absolutely nothing! First read and check what's going on and then pay in! Is not so difficult?

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Butterbrezel
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 10:54 am CEST#44
2 Likes

Liked this post: Avatar von cbz490 cbz490, Avatar von Jubla2014 Jubla2014
@sippi

From my point of view it is a question of proportionality.
If one has an amount of 40,00 EUR or alone already 4,00 EUR on the play account, one looks rather into the details than with 0,04 EUR.

@Marc

That is correct from the basis that positive comments about a casino are missing.
However, this is partly due to the nature of most people that the negative is discussed more and negative experiences prevail.
Positive reviews are also really difficult in the current times, any review that is positive can quickly pass as a "bought review".

You could open a "positive thread" here, in which as you have addressed it all positive experiences are posted. Would be worth a try.

Yes, the "cheating" just because you lose at gambling is an annoying topic.
But unfortunately that is again a social and general understanding problem with some gamblers.
You won't be able to stop that.

Some Bonus terms and conditions can pass for fraud though. I don't remember which casino and which thread, but it was about the fact that the ladder function is forbidden and the user didn't get his win just by playing the game that has a ladder function, even though he didn't use the ladder function. The game was also not among the prohibited games. Or, as I have read many times before, casinos from the N1 Casino group accusing a user of having a double account without any proof. There I think the word "fraud" is appropriate.

In such a case as here of course not.

I think the casino would have an added value through accommodating behavior. Especially in areas where you have no unique selling proposition but hundreds of competing companies, only nuances decide who gets the money from the user.
Word of mouth also develops offline, positively and negatively.

The user tells his buddy that the casino was accommodating despite his mistake and paid out the entire win.
His buddy then also signs up with the casino, is trustworthy after all. Because of his buddy and because of the story.
In the long run, both users probably lose more than this win of 1777 EUR - the casino has added value, just by these 2 users.

All casinos that are reported negatively, have your name first on the negative list for some users.
A user X reads through exactly such a story as here in the thread. At some point you have formed his opinion, sometimes a single thread is enough.
User X decides never to Deposit at this casino. And he tells his buddy about it without ever having had contact with this casino himself.

That the user has made a mistake, there is no question.
That the casino AGB has technically right also.
But everything else is just above all human and relatively very very questionable.

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Butterbrezel
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 11:05 am CEST#45
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Patizi wrote on 08/01/2020 at 10:51 AM
You just don't get it. You argue with humanity. But that doesn't count in this case! Rules are there to be followed. Who breaks them, must reckon with the consequences. In this case it is simply own stupidity. You should just check before what you have on it and whether the bonus is. I have been doing this for ages! And one has here yes what of empathy gequatscht. Empathy has nothing to do with it all!

You can not always justify everything with "mimimi humanity" or "mimimi empathy". Would pay the player also absolutely nothing! First read and check what's going on and then pay in! Is not so difficult?

Your attitude that humanity does not count is shocking

Humanity and proportionality should count in every area and in every situation. In private, in social and also in the online casino.

And yet, the user who wrote about empathy is absolutely right about that. By the way, it was "Skitch22" and not "one".

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Begbie
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 11:11 am CEST#46
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Patizi wrote on 08/01/2020 at 10:51 AM
You just don't get it. You argue with humanity. But that doesn't count in this case! Rules are there to be followed. Who breaks them, must reckon with the consequences. In this case it is simply own stupidity. You should just check before what you have on it and whether the bonus is. I have been doing this for ages! And one has here yes what of empathy gequatscht. Empathy has nothing to do with it all!

You can not always justify everything with "mimimi humanity" or "mimimi empathy". Would pay the player also absolutely nothing! First read and check what's going on and then pay in! Is not so difficult?

A simple cost/benefit analysis would show that the benefit, i.e. being accommodating and thus the probability that the customer will continue to pay in the future, exceeds the costs.
However, this cannot be generalized and must be decided on a case-by-case basis

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Patizi
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 11:12 am CEST#47
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Wutmaennchen wrote on 01.08.2020 at 11:05 am
Your attitude that humanity doesn't count is shocking

Humanity and proportionality should count in every field and situation. In private, in social and also in online casino.

And yet, the user who wrote about empathy is absolutely right about that. By the way, it was "Skitch22" and not "one".

Joa, is also no matter who has written that! Humanity does not count now once in certain ranges. It goes around the money. Rule do not count for you? So is the fault with the casino? Or is the but with the one who then plays and has not paid attention?

Be so human and give him the 200 euros! But so human biste then probably not or so much touches you then not

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Bvb1995
Expert

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 11:19 am CEST#48
1 Like

Liked this post: Avatar von Patizi Patizi
Is really hard because of 4 cents but believe will not be able to do anything

You do not make the mistake again

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Butterbrezel
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 11:27 am CEST#49
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Patizi wrote on 01.08.2020 at 11:12 am
Joa, it doesn't matter who wrote it! Humanity just doesn't count in certain areas. It's all about money. So rule do not count for you? So is the fault with the casino? Or is the but with the one who then plays and has not paid attention?

Be so human and give him the 200 euros! But so human biste then probably not or so much touches you then not.

I am logically not the operator of an online casino.
With this last sentence, which is completely off topic, you have disqualified yourself. Everything has been said and discussed about the other topics.

@ thread creator:

Try sending a final email to the casino saying proportionality, goodwill and Deposit again.
Alternatively bad online rating, word of mouth and account suspension.

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Patizi
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 12:06 pm CEST#50
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Wutmaennchen wrote on 01.08.2020 at 11:27
I am logically not the operator of an online casino.
With this last sentence, which is completely off topic, you have disqualified yourself. Everything has been said and discussed on the other topics.

@ thread creator:

Try sending a final email to the casino saying proportionality, goodwill and Deposit again.
Alternatively bad online rating, word of mouth and account suspension.

Absolutely everything is said! Humanity goes with most namely only so far until they themselves i.d.F do not have to invest. Is just always the same. If it is about money then everyone is anxious to think about himself and does not want to give anything. Which is also absolutely understandable

Have me nevertheless not answered with whom now the guilt lies. Error of the player who has not properly investigated or is the fault of the casino because they adhere to their rules? And leave your argument with the humanity away. It is purely about the objective!

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Goeki72
Experienced

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 02:06 pm CEST#51
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