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# Other Casinos #: Canceled because of 0.04 bonus left 1777 euros need help please (Page 4)

Topic created on 29th Jul. 2020 | Page: 4 of 6 | Answers: 58 | Views: 10,661
Grimmor666
Rookie

Canceled because of 0.04 bonus left 1777 euros need help please

30th Jul. 2020, at 01:29 am CEST#32
1 Like

Liked this post: Avatar von Falko Falko
" The player also agrees that during an active bonus any wagering on any of the games listed below, regardless of the order of wagering and other games played, will result in all bonus progress, wagering and wins being void" this absolute garbage that casinos make just to deny newbies their wins is just borderline - at many casinos you are told when you start these games or at best can't play them at all and anyone defending this probably works for despicable casinos of this type. And also with me: Winfest.com blacklisted - they don't see a cent from me (and probably not from many people who read this)! nice image damage

Edit: link removed.

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b****a

Canceled because of 0.04 bonus left 1777 euros need help please

30th Jul. 2020, at 02:10 am CEST#33
2 Likes

Liked this post: Avatar von Patizi Patizi, Avatar von RebellYell RebellYell
Actually, it's more about the fact that now everyone is playing totally surprised that a casino is pushing through its bonus rules.
This has always been the case, with rare exceptions.

And that the bonus rules are there for the player to make mistakes and not get his money in case of a win is also not new.

No one here says it's good, but it's really not new. They probably would have done the same with a penny.

Edit by Julian:

FYI:
The user was banned because it turned out that it was a user who was already banned in the past.

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Patizi
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

30th Jul. 2020, at 06:17 am CEST#34
0 Likes

Nobody has liked this post so far
blackmamba wrote on 30.07.2020 at 02:10: Actually, it's more about the fact that now everyone is playing totally surprised that a casino is pushing through its bonus rules.
It's always been that way, with rare exceptions.

And that the bonus rules are there for the player to make mistakes, and not get his money in case of a win, is also not new.

No one here says it's good, but it's really not new. They probably would have done the same with a penny.

Thank you, at least someone who understands! It's all nothing new and the casino now to turn a rope from it is just silly! Casino acts there absolutely right and fair! Pull one yes not or conceal one what

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Kleinkariert
Expert

Canceled because of 0.04 bonus left 1777 euros need help please

30th Jul. 2020, at 07:15 pm CEST#35
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Nobody has liked this post so far
Patizi wrote on 30.07.2020 at 06:17
Thank you, at least someone who understands! It's nothing new and to turn the casino now a rope from it is just silly! Casino acts there absolutely right and fair! Pull one yes not or conceal one what.

I will not play there anyway, the casino can be accused of anything except ridiculous bonus conditions and zero goodwill. The press their terms and conditions just through, but this does not make them fair. It would be fair if both sides have an equal benefit from it. At 4 cents and 200 € real money, it would be fair to deduct the bonus portion and nothing more.

The 200 € real money should get the TE but in any case back.

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Lucas001
Amateur

Canceled because of 0.04 bonus left 1777 euros need help please

30th Jul. 2020, at 08:11 pm CEST#36
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Kleinkariert wrote on 30.07.2020 at 19:15
I will not play there anyway, the casino can be accused of nothing except ridiculous bonus conditions and zero goodwill. They push their terms and conditions through, but that does not make them fair. It would be fair if both sides have an equal benefit from it. At 4 cents and 200 € real money, it would be fair to deduct the bonus portion and nothing more.

The 200 € real money should get the TE but in any case back.

He will also hopefully. I think that is the law. Hopefully the TE is intelligent enough to never touch the bonus again, that rarely goes well.

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Patizi
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

30th Jul. 2020, at 09:59 pm CEST#37
0 Likes

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Kleinkariert wrote on 30.07.2020 at 19:15
I will not play there anyway, the casino can be accused of nothing except ridiculous bonus conditions and zero goodwill. They push their terms and conditions through, but that does not make them fair. It would be fair if both sides have an equal benefit from it. At 4 cents and 200 € real money, it would be fair to deduct the bonus portion and nothing more.

The 200 € real money should get the TE but in any case back.

For what the 200 back? It is his own fault!

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Kleinkariert
Expert

Canceled because of 0.04 bonus left 1777 euros need help please

31st Jul. 2020, at 01:21 pm CEST#38
1 Like

Liked this post: Avatar von Skitch22 Skitch22
Patizi wrote on 07/30/2020 at 9:59 pm
For what the 200 back? It's own fault!

Because all bets are not counted in case of violation, thereby he gets his 200 € back. This is common practice, i.e. most well-known casinos do it. All those who do not, eigl. are brought down pretty quickly by larger affiliates.

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Butterbrezel
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

31st Jul. 2020, at 07:26 pm CEST#39
3 Likes

Liked this post: Avatar von Cole666 Cole666, Avatar von Kleinkariert Kleinkariert, Avatar von Skitch22 Skitch22
Otherwise, I think it's good if you represent your opinion and can justify it.

But Patizi, please, your comments in this thread are one of the rare cases where I wonder if you mean it.

Are you above logical understanding of service and customer satisfaction?

I would be interested to know where you work.

I work in an area with a lot of customer contact. Legally and technically, most customers are not right when it comes to complaints,
are not right. But that is not of interest.
The customer pays the salary, without customers there is no salary.
Even if the customer is not right, there is goodwill, so that the customer feels respected and comes back and spends money.

Especially your last post shocks me.

Why should the user who violated the Bonus terms because of 4 cents,now be punished that the Deposit is gone too? It is already bad enough that the win is gone.
Then also the deposit?

Do you sometimes think humanly or only in terms and conditions?

Oh yes, where is eig. now the money? The money was won by the user. Now it has been canceled. Where is it now?
Can you find that in the terms and conditions?

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Skitch22
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 02:43 am CEST#40
1 Like

Liked this post: Avatar von Falko Falko
Wutmaennchen wrote on 07/31/2020 at 7:26 pm: I think it's usually a good thing to have an opinion and be able to justify it.

But Patizi, please, your comments in this thread are one of the rare cases where I wonder if you are serious.

Are you above logical understanding of service and customer satisfaction?

I would be interested to know where you work.

I work in an area with a lot of customer contact. Legally and technically, most customers are not right when it comes to complaints,
are not right. But that is not of interest.
The customer pays the salary, without customers there is no salary.
Even if the customer is not right, there is goodwill, so that the customer feels respected and comes back and spends money.

Especially your last post shocks me.

Why should the user who violated the Bonus terms because of 4 cents,now be punished that the Deposit is gone too? It is already bad enough that the win is gone.
Then also the deposit?

Do you sometimes think humanly or only in terms and conditions?

Oh yes, where is eig. now the money? The money was won by the user. Now it has been canceled. Where is it now?
Can you find that in the terms and conditions?

Patizi is probably a person with very little empathy, if I read through his comments here so, under him will have suffered in real life certainly many people

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MarcT22186
Expert

Canceled because of 0.04 bonus left 1777 euros need help please

1st Aug. 2020, at 03:02 am CEST#41
1 Like

Liked this post: Avatar von Patizi Patizi
Wutmaennchen wrote on 07/31/2020 at 7:26 pm: I think it's usually a good thing to have an opinion and be able to justify it.

But Patizi, please, your comments in this thread are one of the rare cases where I wonder if you are serious.

Are you above logical understanding of service and customer satisfaction?

I would be interested to know where you work.

I work in an area with a lot of customer contact. Legally and technically, most customers are not right when it comes to complaints,
are not right. But that is not of interest.
The customer pays the salary, without customers there is no salary.
Even if the customer is not right, there is goodwill, so that the customer feels respected and comes back and spends money.

Especially your last post shocks me.

Why should the user who violated the Bonus terms because of 4 cents,now be punished that the Deposit is gone too? It is already bad enough that the win is gone.
Then also the deposit?

Do you sometimes think humanly or only in terms and conditions?

Oh yes, where is eig. now the money? The money was won by the user. Now it has been canceled. Where is it now?
Can you find that in the terms and conditions?

He has nevertheless not completely wrong
One should simply not forget that this is gambling and in 99% of cases service is basically times rather low level - a few big exceptions confirm the rule here.

Customer satisfaction in the online casino...? I mean just look at a large part of the newly opened threads here. You do not win, so it is already categorically fraud. Sure you can say okay customer satisfaction is important, but do I now satisfy the one customer and reach into my pocket, while 30 others in parallel tear their mouths that everything is fraud!?
Here is also the big problem, hardly anyone posts positive experiences/guilt stories, especially if these are handled without prior big fuss. Thus, the added value for the casino is 0.

This is not to say that you can do better and possibly should

Exciting, however, is the question of where exactly the 4 cents bonus actually get away!!!? For me that sounds in the OT after an old amount, should that be the case, then sorry it is really stupidity...
You can see virtually the money on the account is BEFORE you deposit, because you should at least look at what the money is - regardless of whether 4 cents or 400 €.

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