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# Other Casinos #: Canceled because of 0.04 bonus left 1777 euros need help please

Topic created on 29th Jul. 2020 | Page: 1 of 6 | Answers: 58 | Views: 10,662
Slava24121986

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 11:52 am CEST#1
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Lisa Winfest.com
EEST 29 Jul 2020, 11:44 am
Hello

Can someone please help me?
Thought that my bonus is empty was only 0.04 euros left catastrophe...
The rest was my 200 euro Deposit
What should I do now go to the lawyer?

my name is Lisa and I am a VIP Account Manager at Winfest Casino.

I have just looked at your account and checked the violation of the bonus rules.

You have played the game Retro Heat on 27.7 at 00:08:17 with a bonus of 0.04 EUR active. Please note that this is a very clear violation of the bonus rules:

10. Gaming tables have a 20% weighting for Wagering requirements, while slot games have a 100% weighting. The player agrees that he is strictly prohibited from wagering on the following games during an active bonus. The player also agrees that during an active bonus, any wagering on any of the games listed below, regardless of the order of wagering and other games played, will result in all bonus progress, wagers and wins being void.3 Kingdoms: Battle of Red Cliffs, 300 Shields, Age of Dragons, Age of Ice Dragons, Astro Legends: Lyra and Erion, Baker's Treat, Bangkok dreams, Beautiful Bones, Bell of Fortune, Bikini Party, Book of Oz, Break Da Bank Again, Break Da Bank, Bust The Bank, Cash Splash 3 Reel, Cash Splash 5 Reel, Cash Splash, Castle Builder II, Castle Builder, Cool Buck 5 Reel, Cool Buck, Craps, Desert Gem, Dino Odyssey, Double Joker, Dr. Jekyll & Mr. Hyde, Dragon Dance, Eye of the kraken, Fire eagle, Fruit Bonanza, Fruit Fiesta 3 Reel, Fruit Fiesta 5 Reel, Gates of Babylon, Gemix, Gift Shop, Gold Train, Golden Goal, Golden legend, Goldfire 7s, Gunslinger, Happy Halloween, Hot Ink, Hugo 2, Icy Gems, Immortal Romance, Iron Girl, King Cashalot, Lara Croft, Lucky Leprechaun, Major Millions, Medusa Mini, Medusa, Mega Moolah Isis, Mega Moolah, MegaBoy, Monkey God, MP - Wheel of Wealth Special Edition, Multifruit 81, Ninja, Pearls of india, Peek-a-Boo - 5 Reel, Pimped, Queen Of Gold, Rage to Riches, Reel Gems, Retro Reels - Extreme Heat, Retro Reels Diamond Glitz, Retro Reels Extreme Heat, Retro Reels, Royal Masquerade, Scarab Treasure, Scrooge, Sea Hunter, Showdown Saloon, Spectacular Wheel of Wealth, Speed Cash, Stardust, Super Fast Hot Hot Respin, Sweet Alchemy, The Ninja, Thunderstruck II, Thunderstruck, Tomb Raider II - Secret of the Sword, Tomb Raider Secret of the Sword, Tomb Raider, Tower Quest, Treasure Nile, Tree Of Fortune, Tree of Gold, Tunzamunni, Untamed - Giant Panda, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Wheel of Wealth Special Edition, Wheel of Wealth, Wild Mine, Wild Orient, Zombie Hoard,


Unfortunately, we do not offer phone service, but we will be happy to assist you via email or LiveChat. Please also note that each player is responsible for reading and following the bonus rules.


The decision is final and we ask you to accept it, it is your right to consult a lawyer.


We wish you all the best and best regards

Lisa


Edit by Julian: Incorrect links have been removed

This post has been translated automatically

genrix
Top Member

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 12:02 pm CEST#2
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bad luck but you probably don't stand a chance if they insist on it...

This post has been translated automatically

Patizi
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 12:15 pm CEST#3
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It's your own fault. Since no one will be able to help you. Next time do not just gamble but also check the conditions!

This post has been translated automatically

Begbie
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 12:58 pm CEST#4
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Very petty of Winfest.
It would be more customer-friendly to be accommodating.
Unfortunately, there are a few "no mercy" casinos.

This post has been translated automatically

Patizi
Elite

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 01:04 pm CEST#5
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Begbie wrote on 07/29/2020 at 12:58 PM: Very petty of Winfest.
It would be more customer friendly to be accommodating.
Unfortunately there are a few "no mercy" casinos.

Why petty? It's just as in the terms and conditions. If you do not pay attention to it then you are simply to blame!

This post has been translated automatically

Kleinkariert
Expert

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 01:31 pm CEST#6
1 Like

Liked this post: Avatar von Marsimoto Marsimoto
If you want to go to a lawyer, you must consider that he needs connections in Malta or is active there. However, this costs quite a bit.

I would try to make pressure via some Affiliate sites, vllt. comes out a compromise. But otherwise you can do little, not for nothing is warned against Bonuses in the casino again and again. There are often just such things in it where you quickly do not pay attention and gone is the money. I therefore always set to zero after a bonus before I Deposit new, some casinos convert from a certain amount in real money or delete it when a fresh deposit to prevent something like that. Winfest has but probably no desire to build good customer loyalty.

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SunSun13
Amateur

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 01:52 pm CEST#7
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Patizi wrote on 29.07.2020 at 12:15 pm: It's your own fault. Nobody will be able to help you. Next time do not just gamble but also check the conditions!

It's honestly a mystery to me how you can put yourself on the side of the casino and the TE so stupid. Because of 4Cent? Is it still going? This casino gets from me never again even one euro! Unkulanz I find quite terrible and that is here almost cynical to insist that the bonus conditions were violated!

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cbz490
Experienced

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 02:20 pm CEST#9
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SunSun13 wrote on 29.07.2020 at 13:52
It's honestly a mystery to me how you can side with the casino on this and be such a jerk to the TE. Because of 4Cent? Is it still going? This casino never gets from me again even one euro! Unkulanz I find quite terrible and that is here almost cynical to insist that the bonus conditions were violated!


I feel 100% I see exactly the same as you!
I also do not know what people always think the son garbage write, of course a mistake by the TE but 4 cents and 200 € Deposit and then to insist that the bonus is still running and not to cancel it afterwards ... I find really violent!

But do you know that you should no longer deposit at Winfest, who is so unkulant gets no more cents from me.

I think it has happened to pretty much everyone that you have violated the conditions, by carelessness and the like.

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Falko
Icon

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 02:33 pm CEST#10
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SunSun13 wrote on 29.07.2020 at 13:52
It's honestly a mystery to me how you can side with the casino on this and be so stupid to the TE. Because of 4Cent? Is it still going? This casino never gets from me again even one euro! Unkulanz I find quite terrible and that is here almost cynical to insist that the bonus conditions were violated!

Right so you can only react if you are eaten up by envy over the wins of others.

This post has been translated automatically

Cole666
Top Member

Canceled because of 0.04 bonus left 1777 euros need help please

29th Jul. 2020, at 02:37 pm CEST#11
1 Like

Liked this post: Avatar von Sarkasto Sarkasto
Here some have apparently eaten the wisdom and politeness with spoons

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