Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Cadoola Bonus Abuse

Topic created on 20th May. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,690
Sandro81

Cadoola Bonus Abuse

20th May. 2020, at 10:43 pm CEST#1
0 Likes

Nobody has liked this post so far
Good day
So the first thing was that I got an email with 150% + 150 free spins. Then my balance was deleted from my remaining 15 euros, during a running bonus, which I did not initiate. Error with the support via live chat. And when I realized that happened, 15 euros was credited back to me as Bonus money and I had new bonus conditions. Cadoola thought I do not notice it but there came an email where it said that I was credited a new bonus of 15 euros, of course with new conditions. Not legal but good. Emails I have all there and on request I can send them. Then I had gambled away the money, and wanted to pick up my 150 free spins. It was nowhere there that the free spins should be divided over 10 days. The bonus that was sent to me by mail of 150% and 150 free spins was not even in the system of Cadoola. That means for me like," We send the times a good offer, so that he deposits does and then we turn everything as we need it and in our favor" There was nowhere clear bonus conditions and I was also called none. It just said 150% and 150 free spins, period. Then I asked if I could get the 150 free spins all at once but there was no way in. It was said that the bonus is traded like a Welcome bonus and good. But it was nowhere and besides, the bonus was not even in the system with them. In the end, everything was turned around the way it is most favorable for Cadoola. With 15 freespins on 10 days you win nothing. The chance is so extremely small. And now I was during the chat conversation, just put on hold, where it said" at the moment we have a high volume of conversations...... " then pushed into an English chat, then back into a German chat and so on. I would like to have now the Freespins at once, because everything else leads only to a Ergebniss. The customer loses 99.99% of the time. Please for help. You can not handle it that way. This is not possible. Thanks in advance for your help.

Sincerely Sandro

Edit: personal data removed

This post has been translated automatically

masstube
Experienced

Cadoola Bonus Abuse

20th May. 2020, at 11:11 pm CEST#2
0 Likes

Nobody has liked this post so far
Hello Sandro,
Many casinos handle it so that the free spins are distributed over several days. If the casino says so and it is nowhere else, you can not do anything. I personally have paid out more from smaller free spins so if I had 100 at once.
Are you sure that the conditions were nowhere? Often this is linked small or similar.
And otherwise in the future always ask how the conditions are if not specified

This post has been translated automatically

Falko
Icon

Cadoola Bonus Abuse

20th May. 2020, at 11:30 pm CEST#3
0 Likes

Nobody has liked this post so far
Yes, unfortunately, in almost all casinos so that the spread over 10 days their free spins from the welcome bonus. I do not know if the Loyal Casino is still possible to play the free spins from the Welcome bonus all with once? If so, then try your luck there again. Very fair bonus conditions and even have 250 free spins after the 1st deposit.

This post has been translated automatically

v****2

Cadoola Bonus Abuse

20th May. 2020, at 11:57 pm CEST#4
0 Likes

Nobody has liked this post so far
as masstube has already said, this is unfortunately the case and there is nothing to do about it
because somewhere in the mail is 99% small print "the general bonus conditions apply
general bonus conditions if not otherwise specified" and there is most of the
so defined. in only a few casinos you can play through the whole free spins package in one
slip play through...me this rule always annoys me but that's the way it is now times...

This post has been translated automatically

Hot Topics18th Nov. 2024 at 03:54 am CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately