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# Other Casinos #: Cadoola Bonus Abuse

Topic created on 20th May. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,703
Sandro81

Cadoola Bonus Abuse

20th May. 2020, at 10:43 pm CEST#1
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Good day
So the first thing was that I got an email with 150% + 150 free spins. Then my balance was deleted from my remaining 15 euros, during a running bonus, which I did not initiate. Error with the support via live chat. And when I realized that happened, 15 euros was credited back to me as Bonus money and I had new bonus conditions. Cadoola thought I do not notice it but there came an email where it said that I was credited a new bonus of 15 euros, of course with new conditions. Not legal but good. Emails I have all there and on request I can send them. Then I had gambled away the money, and wanted to pick up my 150 free spins. It was nowhere there that the free spins should be divided over 10 days. The bonus that was sent to me by mail of 150% and 150 free spins was not even in the system of Cadoola. That means for me like," We send the times a good offer, so that he deposits does and then we turn everything as we need it and in our favor" There was nowhere clear bonus conditions and I was also called none. It just said 150% and 150 free spins, period. Then I asked if I could get the 150 free spins all at once but there was no way in. It was said that the bonus is traded like a Welcome bonus and good. But it was nowhere and besides, the bonus was not even in the system with them. In the end, everything was turned around the way it is most favorable for Cadoola. With 15 freespins on 10 days you win nothing. The chance is so extremely small. And now I was during the chat conversation, just put on hold, where it said" at the moment we have a high volume of conversations...... " then pushed into an English chat, then back into a German chat and so on. I would like to have now the Freespins at once, because everything else leads only to a Ergebniss. The customer loses 99.99% of the time. Please for help. You can not handle it that way. This is not possible. Thanks in advance for your help.

Sincerely Sandro

Edit: personal data removed

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masstube
Experienced

Cadoola Bonus Abuse

20th May. 2020, at 11:11 pm CEST#2
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Hello Sandro,
Many casinos handle it so that the free spins are distributed over several days. If the casino says so and it is nowhere else, you can not do anything. I personally have paid out more from smaller free spins so if I had 100 at once.
Are you sure that the conditions were nowhere? Often this is linked small or similar.
And otherwise in the future always ask how the conditions are if not specified

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Falko
Icon

Cadoola Bonus Abuse

20th May. 2020, at 11:30 pm CEST#3
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Yes, unfortunately, in almost all casinos so that the spread over 10 days their free spins from the welcome bonus. I do not know if the Loyal Casino is still possible to play the free spins from the Welcome bonus all with once? If so, then try your luck there again. Very fair bonus conditions and even have 250 free spins after the 1st deposit.

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v****2

Cadoola Bonus Abuse

20th May. 2020, at 11:57 pm CEST#4
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as masstube has already said, this is unfortunately the case and there is nothing to do about it
because somewhere in the mail is 99% small print "the general bonus conditions apply
general bonus conditions if not otherwise specified" and there is most of the
so defined. in only a few casinos you can play through the whole free spins package in one
slip play through...me this rule always annoys me but that's the way it is now times...

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