# Other Casinos #: Bwin / Premium require opinion and control (Page 3)

capriz wrote on 05/18/2019 at 1:31 pm: day everyone,

a few days ago I had reported my experience regarding bwin (in my case Premium.com - >the Vip site of Bwin).

1.
I had reported about the many disconnects despite good connection and the perceived 20/30% RTP at especially PlaynGo slots.

I have easily invested over 25,000 in this casino and have been a customer for 7 years. But since last year, there are only connection problems with slots.

2.
It is possible despite account closure to reactivate there. Thus, this casino has long violated the MGA rules

3. Furthermore, it is not possible that this casino refuses to provide me with a summary of my deposits and withdrawals and instead presents me with all individual bookings for 7 years


I demand that this casino immediately take a position on the disconnections and publish the actual average payout times for the casino slots.

The trust of many players is lost. I would also like to ask a mod to contact a manager who will take a stand on the allegations

Because according to trustpilot, hundreds of other users report similar experiences regarding the cancellations and payout rates


https://de.trustpilot.com/review/www.bwin.com


1 star out of 160 reviews speaks volumes and demands a statement

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capriz wrote on 19/05/2019 at 11:46 AM
Connection crashes always happen in this casino though. In every session, especially in Gamomat and Playn go slots. It is called internal error. This is in-house error. In my opinion, the gaming logs need to be reviewed by a regulatory body. The cancellations go hand in hand with the abysmal payout odds.

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