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# Other Casinos #: Bwin / Premium require opinion and control

Topic created on 18th May. 2019 | Page: 1 of 3 | Answers: 21 | Views: 11,310
Anonym

Bwin / Premium require opinion and control

18th May. 2019, at 01:31 pm CEST#1
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Day together,

a few days ago I reported about my experiences regarding bwin (in my case Premium.com - >the Vip site of Bwin).

1.
I had reported about the many disconnects despite a good connection and the perceived 20/30% RTP at especially PlaynGo slots.

I have easily invested over 25,000 in this casino and have been a customer for 7 years. But since last year, there are only connection problems with slots.

2.
It is possible despite account closure to reactivate there. Thus, this casino has long violated the MGA rules

3. Furthermore, it is not possible that this casino refuses to provide me with a summary of my deposits and withdrawals and instead presents me with all individual bookings for 7 years


I demand that this casino immediately take a stand on the disconnections and publish the actual average payout times for the casino slots.

The trust of many players is lost. I also ask that a mod contact a manager who will take a stand on the allegations

Because according to trustpilot, hundreds of other users report similar experiences regarding the cancellations and payout rates


https://de.trustpilot.com/review/www.bwin.com


1 star out of 160 reviews speaks volumes and demands a statement

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Anonym

Bwin / Premium require opinion and control

19th May. 2019, at 10:28 am CEST#2
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Can one of the mods possibly ask Premium/Bwin for a statement? They do not write back to factually formulated mails.

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Anonym

Bwin / Premium require opinion and control

19th May. 2019, at 10:53 am CEST#3
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I have always stayed away from Bwin. When they were still called Betandwin, they had a bad reputation for payout chicanery
and so I'm not surprised that it is still not clean. A pity how they have made billions of sales with bwin advertising
have. This is comparable as would the casino whose name you may not call, at once torpdieren to the casino No. 1

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gamble1
Icon

Bwin / Premium require opinion and control

19th May. 2019, at 11:36 am CEST#4
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First of all, I often had disconnections, but most of the time it worked better afterwards

As for the account closure have you explicitly referred to Gambling addiction ?

Theoretically, a casino must accept the closure request only if it is about gambling addiction

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Anonym

Bwin / Premium require opinion and control

19th May. 2019, at 11:46 am CEST#5
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gamble1 wrote on 19.05.2019 at 11:36 am: Well, first of all, disconnections happen, I've had them many times, but most of the time it went better afterwards

As for the account closure you explicitly referred to Gambling addiction ?

Theoretically, a casino must accept the closure request only if it is about gambling addiction

But disconnections always happen in this casino. In every session, especially with Gamomat and Playn go Slots. It is called internal error. This is in-house error. In my opinion, the gaming logs need to be reviewed by a regulatory body. The cancellations go hand in hand with the abysmal payout odds

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Anonym

Bwin / Premium require opinion and control

19th May. 2019, at 11:48 am CEST#6
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gamble1 wrote on 19.05.2019 at 11:36 am: Well, first of all, disconnections happen, I've had a lot of them, but most of the time it was better afterwards

As for the account closure you explicitly referred to Gambling addiction ?

Theoretically, a casino must accept the closure request only if it is about gambling addiction

I actually closed my account last year for good. However, I was able to get back on the block and play again after 1 week. I do not know therefore whether I have indicated gambling addiction, but if I click on close forever and it is still possible for me to play after 1 week, they do not fulfill their obligation

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Timo0510
Top Member

Bwin / Premium require opinion and control

19th May. 2019, at 03:49 pm CEST#7
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Liked this post: Avatar von Nasensportler Nasensportler
The whole industry is designed to pull you over the table.you want to do something?then forget about MGA & the other unnecessary stuff.everything is greased anyway

Write Mama Merkel an open letter why we have hundreds of billions for refugees, but the citizens in their own country can not protect against the casino mafia .Once a little attention to the matter and it develops all by itself.Then no one howls around

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b****r

Bwin / Premium require opinion and control

29th May. 2019, at 07:35 pm CEST#8
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Why was the extract of all deposits and withdrawals rejected?

Connection interruptions / server problem messages during dsm game I had there no more than in all other casinos. But have also hardly played slots and if then only PlaynGo.

I have deposited there between 2007-2019 well over 1000 times (small amounts) and apart from the lack of Player protection (after a good 50h of continuous gaming activity with deposits almost every hour etc) I can not report any negative experiences. But maybe it is also because I had almost zero payouts (net deposit/withdrawal balance in eleven years approx. 60000€ for bwin).
If interested, I can upload the full account statement of which also somewhere

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Anonym

Bwin / Premium require opinion and control

29th May. 2019, at 09:50 pm CEST#9
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There is no reasoning and not even an answer. I really wrote the mail very factually

It is just a mystery why this casino felt 6 months had continuous laggs and has not even responded to my factual advice and suddenly 1. 2 weeks later, the laggs are now gone TODAY and a newly registered user posts a winning picture with over 60k with 90 cents bet, where the money is also paid out within 3 days, although they have a payout limit of 20k per month... Who believes

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Anonym

Bwin / Premium require opinion and control

29th May. 2019, at 11:21 pm CEST#10
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capriz wrote on 05/29/2019 21:50: There is no reasoning or even a reply. I really wrote the mail very factual

It is just a mystery why this casino had felt 6 months consistently laggs and has not even responded to my factual advice and suddenly 1. 2 weeks later, the laggs are now gone TODAY and a newly registered user posts a winning picture with over 60k with 90 cents bet, where the money is also paid out within 3 days, although they have a payout limit of 20k per month.... Who believes

This is cheap promotion.

After such a "message" certainly not a few have been animated to a Deposit

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