Bwin does not pay my win

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Fikra-

Topic Creator

Forum posts: 8 Member since: 16.02.2020

16th Feb. 2020, at 02:11 pm CET#1

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Hello have me on 10.2.2020 registered at bwin via vizakarte 2 times 1000€ deposited was debited
Then losgezockt on Book of dadd first on 10€ bet then won a bit what and played directly on 50€ spin see there was after almost 1 std on profit 25,000€ have made it in three steps on pay out first 13,000€ then on 7,000€ and 5,000€ So a total of 25,000€ now locked my account can not log in.
By email comes I should verify myself I have sent everything should actually fit. ID, bank statement, current, address and so on.
Email from customer service of bwin get only my 2000€ back on the VISA not my win have screenshot of the win email traffic with support and and and
Need your help if needed I can send my player account email address screenshot etc.

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Expert

MarcT22186

Forum posts: 1.343 Member since: 13.07.2019

Bwin does not pay my win

16th Feb. 2020, at 04:20 pm CET#2

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Fikra- wrote on 16.02.2020 at 14:11 clock: Hello have me on 10.2.2020 registered at bwin via vizakarte 2 times 1000€ deposited was debited
Then losgezockt on Book of dadd first on 10€ bet then a little bit what won and played directly on 50€ spin see there was after almost 1 std on profit 25,000€ have made it in three steps on pay out first 13,000€ then on 7,000€ and 5,000€ So a total of 25,000€ now my account locked can not log in.
By email comes I should verify myself I have sent everything should actually fit. ID, bank statement, current, address and so on.
Email from customer service of bwin get only my 2000€ back on the VISA not my win have screenshot of the win email traffic with support and and and
Need your help if needed I can send my player account email address screenshot etc

Then put a few more details, such as the reasoning on the part of bwin here
I guess you had a bonus, in which case bad luck, the win is unfortunately invalid. In the case of an active bonus you have exceeded the max. bet smoothly by 10 times - you may only bet 5€

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Experienced

moody

Forum posts: 427 Member since: 30.01.2020

Bwin does not pay my win

16th Feb. 2020, at 04:57 pm CET#3

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I consider bwin to be reputable, would never have any problems there.

I also think that it can be a bonus story......

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Fikra-

Topic Creator

Forum posts: 8 Member since: 16.02.2020

Bwin does not pay my win

16th Feb. 2020, at 09:28 pm CET#4

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I have not claimed any bonus
And email from bwin as always and everywhere I read it is forwarded to the legal department and wait 24h to 48h
Then I write after 2 days promt comes the same mail

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Expert

Klempo77

Forum posts: 1.338 Member since: 01.01.2019

Bwin does not pay my win

16th Feb. 2020, at 10:32 pm CET#5

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Fikra- wrote on 16.02.2020 at 21:28: I have not claimed any bonus
And email from bwin as always and everywhere what I read it is forwarded to the legal department and wait 24h to 48h
Then I write after 2 days promt comes the same mail

But with what justification have they kept your win?

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Anonym

Former Member

Bwin does not pay my win

16th Feb. 2020, at 10:41 pm CET#6

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Maybe it is because you are a new player there and were not yet verified and have made 2 x quite high deposits of € 1000 each. Most of the new registrations try first with 20 or 50 euros.
Maybe they suspect that something is wrong.

In any case, write again to customer service and ask for a detailed explanation.

What could also be that you have at another casino what belongs to bwin possibly ne block and therefore have the account immediately blocked.

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Expert

MarcT22186

Forum posts: 1.343 Member since: 13.07.2019

Bwin does not pay my win

17th Feb. 2020, at 12:40 am CET#7

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Fikra- wrote on 16.02.2020 at 21:28: I have not claimed any bonus
And email from bwin as always and everywhere what I read it is forwarded to the legal department and wait 24h to 48h
Then I write after 2 days promt comes the same mail

As said above and Klempo above also: what reason did bwin give in the mail/message to cancel the win or close the account.
You always get a reason why something like this happens, which is just important to know

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Rookie

Schlechtewitzkasse

Forum posts: 22 Member since: 27.01.2019

Bwin does not pay my win

17th Feb. 2020, at 01:47 am CET#8

1 Like

Liked this post: Chrizzi

i have won at bwin also last month just under 25,000€, and they have paid out the problem-free. However, I had to wait 2 days, because I first 5000€ via MuchBetter, which was there immediately, and then 20000€ paid out to my normal account. This was first checked carefully, but after 2 days, the money was there. I even received a congratulatory email from their support...:)

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Experienced

Gammler80

Forum posts: 330 Member since: 15.08.2019

Bwin does not pay my win

17th Feb. 2020, at 08:24 am CET#9

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It may be that a Bonus Code was automatically used when making the Deposit, so it would actually be a case of bonus conditions. Hope for you that it was not so. Good luck

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Elite

Dbac79

Forum posts: 2.012 Member since: 14.01.2019

Bwin does not pay my win

17th Feb. 2020, at 11:44 am CET#10

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i even had double account with them and they have paid me from no Deposit spins the money and then only locked the accounts, which I can also understand

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