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# Other Casinos #: BWIN closes my casino area due to "business decision"!

Topic created on 25th Apr. 2020 | Page: 1 of 2 | Answers: 17 | Views: 3,634
lance8411
Top Member

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 08:18 pm CEST#1
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Hey,

as you can already see from the title of the post, bwin has "just" had their online casino area blocked for me.

It started 3 days ago, that the support contacted me by email, I should but please prove my identity. I am a customer since 2016 and have already successfully completed the Verification since the year

" Your account is temporarily suspended as we need to verify your identity.


For this purpose, please send us a copy of an official proof of identity (ID card)."


Said, done! Sent the required documents, after about 4h I received the message by e-mail: " Thank you for taking the time to send us the requested documents.

We can hereby confirm that your account is now activated and we would like to thank you for your patience."

So far so good, today I won 5 freespins at the promotion "Mystery Doors" and of course I wanted to redeem them directly in the slot "Spin & Win".
When trying to open the slot, I always got the error message: " The operation could not be performed. Please open the game !" Of course I directly contacted the support, they also directly took care of my problem and told me that they will forward the problem and I will be notified by email during the day.

About 2h ago I received the following message: " Dear Mr. .....,


thank you very much for contacting me.



After consultation with the responsible department, we inform you that the casino area will be closed due to a business decision. We thank you for your understanding.



If you have any further questions, please contact us again and we will be happy to assist you.



Yours sincerely



Your bwin customer service team"




Now I'm flabbergasted for once, I've never been guilty of anything that could justify this procedure on the part of BWIN even in the slightest, were there possibly people here in the forum who have experienced something similar?

Thanks in advance.

Greetings lance

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Falko
Icon

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 08:24 pm CEST#2
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Is awesome you have never deposited there and only used the promotions? That's the best known casino the No.1 in German sports as far as advertising is concerned.

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lance8411
Top Member

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 08:31 pm CEST#3
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Where are you thinking Falko, of course deposited several times and paid out several times, but of course always took the promos!

Just written again with the support, they may give me to the decision unfortunately no more detailed info and a reopening of the casino area is not possible!!!

GOES STILL ??????

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Falko
Icon

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 08:37 pm CEST#4
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lance8411 wrote on 25.04.2020 at 20:31: Where are you thinking Falko, of course deposited several times and paid out several times, but of course always took the promos!

Then you shouldltest there again ask ? Have to give you a better answer than blocking for business decision. That is not at all to understand so.

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lance8411
Top Member

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 09:12 pm CEST#5
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Falko wrote on 25.04.2020 at 20:37

Then you should ask there again ? Have to give you a better answer than blocking for business decision. That is not at all to understand so.

Just again with the support written, they may give me to the decision unfortunately no more detailed info and a reopening of the casino area is not possible!!!

GOES STILL ??????

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Patizi
Elite

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 10:01 pm CEST#6
1 Like

Liked this post: Avatar von trekki trekki
Let's face it, even if they did release it again, you won't want to play there.

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lance8411
Top Member

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 10:20 pm CEST#7
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Patizi wrote on 04/25/2020 at 10:01 PM: Let's face it, even if they did release it again, you won't want to play there.

True, I'm honestly also just about the principle, what arbitrariness the casino uses to block me as a customer for the casino without me having been guilty of anything! That's what it's all about, where will we get to?

I strongly suspect that I am not profitable enough, hence the caginess on the part of the casino to block the casino area. Means, my payouts exceed my deposits, ergo makes the casino "minus"!!! I could bet my bottom dollar on it... Nevertheless, an absolute impudence.

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Patizi
Elite

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 10:24 pm CEST#8
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lance8411 wrote on 25.04.2020 at 22:20
Probably true, I'm honestly also just about the principle, what arbitrariness the casino uses to block me as a customer for the casino without me having been guilty of anything! That's what it's all about, where are we going?

I strongly suspect that I am not profitable enough, hence the caginess on the part of the casino to block the casino area. Means, my payouts exceed my deposits, ergo makes the casino "minus"!!! I could bet my bottom dollar on it... Nevertheless, an absolute impudence.

Am blocked at Tipico because they want to protect me. 🤣 and I have there definitely made loss🤣

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lance8411
Top Member

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 10:29 pm CEST#9
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Patizi wrote on 25.04.2020 at 22:24
Am locked at Tipico because they want to protect me. 🤣 and i definitely made loss there🤣

🤣 🤣 At least there is an obvious reason with you, do not misunderstand! ^^

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Klempo77
Expert

BWIN closes my casino area due to "business decision"!

25th Apr. 2020, at 10:30 pm CEST#10
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Recently, Mr. Green has also simply "sorted out" some players, and LeoVegas I think too
In your place I would not be so much annoyed, there's other casinos that are equally good or better

I'm blocked by Sportingbet a few months ago because I could not log in. To unblock my account again, I should set up new mail address, which in turn be activated by support, request new password, Deposit some money,...

Was not worth it to me, just left it like that, and I do not find it that I missed anything

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