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# Other Casinos #: Boo Casino - refuses payout FINGER AWAY! (Page 3)

Topic created on 18th Sep. 2019 | Page: 3 of 4 | Answers: 38 | Views: 12,984
Spitzi99

Boo Casino - refuses payout FINGER AWAY!

24th Sep. 2019, at 04:47 pm CEST#21
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LIsaJ wrote on 09/24/2019 at 10:47 am
This is exactly my problem, support ignores me too.
Is there no chance to do anything as casino army?

I think times if that is defined in the terms and conditions you will not be able to do much, how that behaves for example in the "from low to high stakes" since no amount is defined I see more of a chance but there you will not get far...you can only try to avoid this casino.

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Carlo83

Boo Casino - refuses payout FINGER AWAY!

26th Sep. 2019, at 03:45 pm CEST#22
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Hello Together

I have the same problem.
I was not paid for the same reason 1168euro.
I find this an absolute impudence.
Have had enough paid until I had this win.

Have told them they should but credit the 1168 on my gaming account, no chance.

What should I do now?

Lg

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Gisela1960

Boo Casino - refuses payout FINGER AWAY!

27th Nov. 2019, at 06:53 am CET#23
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Hello good morning I won last week 2.500€ I went in between times always on withdrawal at a little over 1000€ had not yet accepted until the bonus credit was gambled: when this was all gambled I had real money 2.749€ bonus credit shows 333€ I then went to payout it showed this 2.749 € so I decided 2.500 to payout by bank transfer : yesterday I got the email payout is rejected

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MarcT22186
Expert

Boo Casino - refuses payout FINGER AWAY!

27th Nov. 2019, at 07:11 am CET#24
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Gisela1960 wrote on 27/11/2019 06:53: Hello good morning I won last week 2.500€ I went in between times always on payout at a little over 1000€ had not yet accepted until the bonus credit was gambled: when this was all gambled I had real money 2.749€ bonus credit shows 333€ I then went to payout it showed this 2.749 € so I decided 2.500 to payout by bank transfer : yesterday I got the email payout is rejected

I would just open a new complaint in this topic for this
https://www.gamblejoe.com/forum/casinobeschwerden/sonstige/

Writing everything in a thread looks fancy, but is in the case of complaints 0 purposeful

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Spandauer44
Rookie

Boo Casino - refuses payout FINGER AWAY!

1st Jan. 2020, at 03:43 am CET#25
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LIsaJ wrote on 09/18/2019 at 18:42: Greetings,

I signed up at Boo Casino this week. deposited 25 euros and got 50 euros bonus.
After quite a few hours I managed to convert everything (2000 euros) always with stakes between 0.4 euros and 5 euros.
I then had almost 4300€ real money and 50 Euro bonus.
In the Live Chat they told me when I cash out the Bonus money becomes real money.
Today came this email:
Thank you for playing at BooCasino.

We have received your request for withdrawal of 4000.00 € .
Unfortunately, your payout has been declined.


After that we received an email which said that a payout of 25 Euro was positive.

When I asked the casino support, they said that my wins were cancelled:
Change from a game or a category with low betting contribution to a game or a category with higher betting contribution is not possible!
Wagering more than $5 per spin or 10% of the bonus amount received (the lesser of the two) on any slot game.

Are there any legal possibilities?
If there is any help, I would be happy to reciprocate financially.
Lg Lisa


Unfortunately there is legally very little possibility, Assume you are from Germany. Only if you have higher sums, you can take a lawyer. In addition, if you look closely at the conditions and legal information in the Boocasino, you quickly realize that only the casino is right, never the Speiler, that is incredible, but true! I also played here, deposited a total of only 30.00 and did not get a bonus, thank God, because with bonus you probably never get the money.
Nevertheless, I was told during the payout that I would receive a mail where it says what documents I should still send for payout. The mail never came. i asked in the chat then, because i sent the documents on my own, the said to me, the documents are not good!
so I have again in better quality submitted the documents, After about 1 week I got by mail the laconic statement, your payout is rejected! No reason, nothing!
It seems to be true that Boocasino does not pay, so hands off!
The author, who claims that Boocasino is a serious company

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Ralkone
Amateur

Boo Casino - refuses payout FINGER AWAY!

1st Jan. 2020, at 06:15 am CET#26
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sad that such a thing may have ne MGA license ... you can not turn to the with such a thing ?
LG and good luck

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Spandauer44
Rookie

Boo Casino - refuses payout FINGER AWAY!

4th Jan. 2020, at 03:42 am CET#27
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A****m wrote on 09/19/2019 09:49 AM
If you want to make a withdrawal there, you request it and get an email with everything they need. Then you have to say when you can be reached by phone for a Verification call and then you get a call from an employee who checks your personal details again on the phone.
Viola. After that, you get your money pretty quickly. No idea what you do there.

This is probably a little joke? I have before . 14 days ago, by the way, without having claimed a bonus I had to wait until the day before yesterday, so that I could chat with someone at all. I did not receive a mail with a request for documentation! But only a mail that the withdrawal has been requested and I should wait for a mail requesting the documents specifically. Nothing has come to date! (After 1 day already came but a mail " payout was rejected!"
I have now the day before yesterday with Stefhanie by phone a conversation can lead, that went including with chat about 2.5 hours. Then she also had all the documents, as wanted, because constantly the financial department had something to do with the documents. Stefhanie was but very persistent and ultimately we managed to make all the documents of the finance department fair ( In any other Casio with the same documents zero problems! )
Stefhanie called the next day and spoke on the call answering machine, everything was approved and my payout will be made to my ecokonto.
Today after so again 2 days, I look in again and what do I see, it did nothing! Not even the payout target could be changed. Now I have again sent an email and asked to finally pay out. I am curious, had actually trusted Stefhanie, but before the little money is not on my account (only 100.00 EUR) I believe this casino nothing more!
I will report how it goes on. A recommendation of this casino, I can absolutely not give for a long time.
mfg Spandauer44

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ichversemmel
Rookie

Boo Casino - refuses payout FINGER AWAY!

3rd Feb. 2020, at 09:49 pm CET#28
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full breakdown of the LAden.

Got a nice win canceled because of the strange conditions.

But that's not how it should go.

Everything allowed there, except win.

I have also not yet experienced...

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Spandauer44
Rookie

Boo Casino - refuses payout FINGER AWAY!

29th Feb. 2020, at 06:08 am CET#29
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LIsaJ wrote on 09/18/2019 at 18:42: Greetings,

I signed up at Boo Casino this week. deposited 25 euros and got 50 euros bonus.
After quite a few hours I managed to convert everything (2000 euros) always with stakes between 0.4 euros and 5 euros.
I had then almost 4300€ real money and 50 Euro bonus.
In the Live Chat they told me when I cash out the Bonus money becomes real money.
Today came this email:
Thank you for playing at BooCasino.

We have received your request for withdrawal of 4000.00 € .
Unfortunately, your payout has been declined.


Afterwards we received an email which said that a payout of 25 Euro was positive.

When I asked the casino support, they said that my wins were cancelled:
Change from a game or a category with low betting contribution to a game or a category with higher betting contribution is not possible!
Wagering more than $5 per spin or 10% of the bonus amount received (the lesser of the two) on any slot game.

Are there any legal possibilities?
If there is any help, I would be happy to reciprocate financially.
Lg Lisa


Boo Casino also doesn't pay out if you don't take a bonus and even now 2020. I had to wait a whole month, exactly 32 days, for my first payout of 90.00 dollars before the payout was made, but it was only made because I threatened to inform the licensor, supervisory control, made the entry here and copied the ha be, etc., Only withganz hard bandages pay out and only the smallest amounts, For me is one fact Boo Casino is a FRAUD CASINO, I'm waiting now again 10 days for my Retorurauszahlung of 53.00 EUR, that is, I no longer played and yet, they do not pay out, fraudsters are that and indeed first degree, FINGER AWAY FROM BOO CASINO pretext with which is basically, it is still missing files! Sent this already 3 times!

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Spandauer44
Rookie

Boo Casino - refuses payout FINGER AWAY!

29th Feb. 2020, at 06:20 am CET#30
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Spandauer44 wrote on 01.01.2020 at 03:43
Unfortunately there is legally very little possibility, Assume you are from Germany. Only if you have higher sums, you can take a lawyer. In addition, if you look closely at the conditions and legal information in the Boocasino, you realize very quickly that only the casino owns right, never the Speiler, this is incredible, but true! I also played here, deposited a total of only 30.00 and did not get a bonus, thank God, because with bonus you probably never get the money.
Nevertheless, I was told during the payout that I would receive a mail where it says what documents I should still send for payout. The mail never came. i asked in the chat then, because i sent the documents on my own, the said to me, the documents are not good!
so I have again in better quality submitted the documents, After about 1 week I got by mail the laconic statement, your payout is rejected! No reason, nothing!
It seems to be true that Boocasino does not pay, so hands off!
The author, who claims that Boocasino is reputable

I have already waited a month, exactly 32 days for a payout of $90.00, only with very strong threats to pass this on to the appropriate places, they have paid, Had 25.00 deposited, no bonus taken, because then they never pay!" now I wrate again on a payout of 53 EUR, had the eingzahlt but not played, because no promised bonus came. I thought, if once was paid under duress, pay the also then further, Wrong thought, Boo Casino wants to have again and again the same documents and simply refuse the payments without informing. I will now do everything I can to make sure that this casino is stopped, I already know how! The author, who praises here the BOO Casino g as good, I'm sorry, really must not have checked carefully or really has no idea. BOO Casino is a scam casino. Take your hands off, donate 5.00 of the 20.00 an unemployed etc, or throw the money on the street, there comes out the same! FINGER AWAY FROM BOO CASINO: BOO CASINO FRAUD, unzwar consciously!

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