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# Other Casinos #: Boo Casino - refuses payout FINGER AWAY! (Page 2)

Topic created on 18th Sep. 2019 | Page: 2 of 4 | Answers: 38 | Views: 12,983
upola
Legend

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 10:07 am CEST#11
1 Like

Liked this post: Avatar von Stromberg Stromberg
What I do?
I want to verify my account before I deposit.
If they can't handle it, tough luck...then I'll play somewhere else.
There are plenty of good casinos that do this without any problems.
It's that simple.

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LIsaJ
Rookie

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 01:47 pm CEST#12
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winterling wrote on 09/19/2019 09:49
If you want to make a withdrawal there, you apply for it and get an email with everything they need. Then you still have to say when you are available for a Verification call telef. and then you get a call from an employee who checks your personal details again on the phone.
Viola. After that, you get your money pretty quickly. No idea what you do there.

For me, the data was requested in the Live Chat and took 2 days to process

Short question since the support does not answer me, are they somehow obliged to answer me and give me information about everything?

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Popi2099
Amateur

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 01:53 pm CEST#13
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I also had the same problem, however, I had won only with the free spins and wanted to pay out 100 € pustekuchen have received the same email and have immediately deleted my account at BÄÄÄ Casino

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LIsaJ
Rookie

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 03:37 pm CEST#14
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Now it's getting more and more ridiculous, when I asked the live support, they just said that their emails would not arrive anymore, it would be because of my email provider. But I have received all other emails as well as the cancellation email there

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Begbie
Elite

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 03:41 pm CEST#15
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Which Provider do you have?
GMX e.g. zickt with mails to casinos often rum and processes the mails arbitrarily.
Sometimes it goes through sometimes not.

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LIsaJ
Rookie

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 03:51 pm CEST#16
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The email address was from Web.de, I have now given them one from GMail. I am curious if I will get an answer soon.

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LIsaJ
Rookie

Boo Casino - refuses payout FINGER AWAY!

20th Sep. 2019, at 04:31 pm CEST#17
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Still no answer so they make me really speechless.

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Spitzi99

Boo Casino - refuses payout FINGER AWAY!

23rd Sep. 2019, at 08:40 pm CEST#18
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Was with me last week, 900€ won and via customer service the payout requested...has also everything worked and ne hour later came ne mail that the payout was canceled and the money is gone...after that I have in the Live Chat times nachgehakt and I was only told I have violated the terms and conditions because of "change from low to high stakes" (0,20€-2€) as I have nachgehakt that this is not exactly defined in the terms and conditions I got only snippy and hesitant answers and it was only referred to the email support because the live support with wanted to get rid of. Now I am also ignored by the email support.

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LIsaJ
Rookie

Boo Casino - refuses payout FINGER AWAY!

24th Sep. 2019, at 10:47 am CEST#19
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Spitzi99 wrote on 09/23.2019 at 20:40: Was with me last week, 900€ won and via customer service the withdrawal requested...has also everything worked and ne hour later came ne mail that the withdrawal was canceled and the money is gone...afterwards I have in the Live Chat times nachgehakt and I was only told I have violated the terms and conditions because of "change from low to high stakes" (0,20€-2€) as I have nachgehakt that this is not exactly defined in the terms and conditions I got only snippy and hesitant answers and it was only referred to the email support because the live support with wanted to get rid of. Now I am also ignored by the email support.

This is exactly my problem, support also ignores me.
Don't I have the chance to do something as a casino army?

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g****s

Boo Casino - refuses payout FINGER AWAY!

24th Sep. 2019, at 02:21 pm CEST#20
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upola wrote on 09/19/2019 at 10:07: What I do?
I want to verify my account before I deposit.
If they don't get that sorted out, tough luck...then I'll play somewhere else.
There are enough good casinos that do this without any problems.
It's that simple.

How many times have there been cases where the casino at one time with a withdrawal

Documents has demanded. It is but eyewash to think, if you are verified, everything goes
smoothly!

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