Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Boo Casino - refuses payout FINGER AWAY!

Topic created on 18th Sep. 2019 | Page: 1 of 4 | Answers: 38 | Views: 12,962
LIsaJ
Rookie

Boo Casino - refuses payout FINGER AWAY!

18th Sep. 2019, at 06:42 pm CEST#1
1 Like

Liked this post: Avatar von Suat57 Suat57
Greetings,

I signed up at Boo Casino this week. deposited 25 euros and got 50 euros bonus.
After quite a few hours I managed to wager everything (2000 Euro) always with stakes between 0,4 Euro and 5 Euro.
I then had almost 4300€ real money and 50 Euro bonus.
In the Live Chat they told me when I cash out the Bonus money becomes real money.
Today came this email:
Thank you for playing at BooCasino.

We have received your request for withdrawal of 4000.00 € .
Unfortunately, your payout has been declined.


Afterwards we received an email which said that a payout of 25 Euro was positive.

When I asked the casino support, they said that my wins were cancelled:
Change from a game or a category with low betting contribution to a game or a category with higher betting contribution is not possible!
Wagering more than $5 per spin or 10% of the bonus amount received (the lesser of the two) on any slot game.

Are there any legal possibilities?
If there is any help, I would be happy to reciprocate financially.
Lg Lisa

This post has been translated automatically

upola
Legend

Boo Casino - refuses payout FINGER AWAY!

18th Sep. 2019, at 07:00 pm CEST#2
0 Likes

Nobody has liked this post so far
Have you done any of what they're accusing you of?

This post has been translated automatically

LIsaJ
Rookie

Boo Casino - refuses payout FINGER AWAY!

18th Sep. 2019, at 07:04 pm CEST#3
0 Likes

Nobody has liked this post so far
upola wrote on 09/18/2019 at 7:00 pm: Did you do any of what they are accusing you of?

I can only imagine it was that:
Switching from a game or category with a low betting fee to a game or category with a higher betting fee was not possible!

But to be honest I only played slots. Does this mean that I am not allowed to change from 40ct to 4 euro when I change the slot?

This post has been translated automatically

Klempo77
Expert

Boo Casino - refuses payout FINGER AWAY!

18th Sep. 2019, at 08:16 pm CEST#4
0 Likes

Nobody has liked this post so far
I believe that this was your "mistake",

https://www.boocasino.com/de/wagering-contributions

Can it be that you first played a game from list, and then switched to other, which is not on list?

According to the GTCS this is forbidden

This post has been translated automatically

Anonym

Boo Casino - refuses payout FINGER AWAY!

18th Sep. 2019, at 09:27 pm CEST#5
0 Likes

Nobody has liked this post so far

And then "write your fingers off". If you had played bonus-free, it would have been better. No idea why you get involved in these bonus hijacking. Boo Casino is certainly in the right on paper.

This post has been translated automatically

Anonym

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 01:11 am CEST#6
1 Like

Liked this post: Avatar von LIsaJ LIsaJ
winterling wrote on 09/18/2019 21:27
And then "write fingers off". If you had played bonus free, it would have been better. No idea why you get involved in these bonus builder scams. Boo Casino is certainly in the right on paper.

what's the point? every time a user here has problems with payouts and has made the - in your opinion - blatant mistake of getting involved in a bonus, such a pointless comment comes. helps nothing and is so encroaching, because you have zero idea whether the casino is right or not. the lack of empathy I'll leave uncommented.

@Lisaj: you can see your game history/the history. if not downloadable, I would make screenshots as soon as possible. for security. and then check whether the facts assumed by Klempo are present (btw: I find such a bonus condition really hair-raising and your addition "finger away" is more than justified in my opinion)

hope it turns out to be good.

This post has been translated automatically

Anonym

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 07:42 am CEST#7
0 Likes

Nobody has liked this post so far

So I have no idea. Aha. It is rather the case that the users usually do not know/understand the bonus conditions and that is why these problems occur later. The fact that the casino is in the right, but has already unraveled the user Klempo. It should only be an appeal, a help from me from these Bonuses that break your neck again and again to leave the fingers

This post has been translated automatically

LIsaJ
Rookie

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 08:53 am CEST#8
0 Likes

Nobody has liked this post so far
I'm currently waiting 20h for the answer from support I'm curious. I wanted an explicit breakdown of what should have gone wrong.

This post has been translated automatically

upola
Legend

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 09:08 am CEST#9
0 Likes

Nobody has liked this post so far
I would not play there either.
I uploaded my documents 5 months ago, they are still not processed.... The same with Betamo (is the same group)
That actually already shows how they work

This post has been translated automatically

Anonym

Boo Casino - refuses payout FINGER AWAY!

19th Sep. 2019, at 09:49 am CEST#10
0 Likes

Nobody has liked this post so far
upola wrote on 09/19/2019 09:08: I would not play there either.
Uploaded my documents there 5 months ago,they are not edited until today....the same at Betamo(is the same group)
That actually already shows how they work

If you want to make a withdrawal there, then you apply for it and get an email with everything they need. Then you still have to say when you are available for a Verification call telef. and is then called by an employee who checks the personal details on the phone again.
Viola. After that, you get your money pretty quickly. No idea what you do there

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 12:20 pm CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately