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# Other Casinos #: Boo Casino denies withdrawal.

Topic created on 14th Sep. 2019 | Page: 1 of 1 | Answers: 8 | Views: 2,162
Nemesis2009
Hello,
I signed up at Boo Casino this week. deposited 160 euros and got 200 euros bonus. The bonus conditions are unfortunately very bad you have to wager the bonus and your deposit. I was actually lucky, I did not even have to touch the bonus and already had some good wins. After several hours I managed to convert everything always with stakes between 1 and 4.50 € I had then just under 1300 € real money and 200 euro bonus. Why the bonus was not also real money is incomprehensible to me, since I had fulfilled all conditions. When until today still nothing has happened regarding withdrawal, I have again written to the chat, with the request to tell me what documents they need from me to account Verification, because I still have not received an email from the Finant department. I was told not to worry, the withdrawal was approved by the management and I will receive a mail shortly. That came then also with the following content

After reviewing your withdrawal request, we have determined that you have switched from a low stakes game or category to a higher stakes game or category.


We have therefore cancelled your withdrawal request and deleted the wins.


We apologize for the inconvenience and disappointment and invite you to continue playing on our site.


Regards,
Verifications


Immediately after that my account was blocked

Is there anything I can do?





This post has been translated automatically

Klempo77
Expert
Nemesis2009 wrote at 5:03pm on 2019-09-14

After reviewing your withdrawal request, we have determined that you have switched from a low stakes game or category to a higher stakes game or category.





What does that actually mean?

I'm sorry that you got problems, I wanted to open there account, but now no longer

This post has been translated automatically

Dbac79
Elite

Nemesis2009 wrote on 09/14/2019 at 17:03: Hello,
I signed up at Boo Casino this week. deposited 160 euros and got 200 euros bonus. The Bonusbedinungen are unfortunately very bad one must convert the bonus and his deposit. I was actually lucky, I did not even have to touch the bonus and already had some good wins. After several hours I managed to convert everything always with stakes between 1 and 4.50 € I had then just under 1300 € real money and 200 euro bonus. Why the bonus was not also real money is incomprehensible to me, since I had fulfilled all conditions. When until today still nothing has happened regarding withdrawal, I have again written to the chat, with the request to tell me what documents they need from me to account Verification, because I still have not received an email from the Finant department. I was told not to worry, the withdrawal was approved by the management and I will receive a mail shortly. That came then also with the following contents

After reviewing your withdrawal request, we have determined that you have changed from a low stakes game or category to a higher stakes game or category.


We have therefore cancelled your withdrawal request and deleted the wins.


We apologize for the inconvenience and disappointment and invite you to continue playing on our site.


Regards,
Verifications


Immediately after that my account was suspended

Is there anything I can do?






i think that they are in the right, there are in some casinos such bonus conditions but what exactly now was your violation I can not tell you, you have to ask the support times

This post has been translated automatically

Anonym
I have reported about the casino and won there with a 10 Eur Deposit immediately 550 Eur and got my money. But I played without the damn bonus crap. Who reads through all these tricky conditions. I guess they are right.
Sorry for you.

This post has been translated automatically

v****2
yo this shady bonus clause has crossed my path a few times lately
a couple of times run over the way
and here at boo casino it is quite nasty...normally
this is only valid if you switch from Table games to slot
a big win to slot games to finish the wagering faster
to finish the wagering faster...but in the boo casino also belong
different slots in the category in or out of which you may not
change may...more left it hardly goes

This post has been translated automatically

Loewenherz210
This is stated there in the bonus conditions.

Create account




Loewenherz210 Loewenherz210



betting contributions


The betting contributions depend on the game played.
The following table shows the betting contribution for each individual game or game category:



All scratch games
100%


Examples:


A $10 wager on a 100% contribution game will contribute $10 towards wagering requirements.
A $10 wager on a 10% contribution game will contribute $1 towards wagering requirements.
A wager of €10 on a 0% contribution game will not contribute €10 towards wagering requirements.

Important:
In the interest of fair gaming, the terms and conditions of most Bonuses stipulate that switching from a low contribution game or category to a higher contribution game or category is not permitted until the Wagering requirements for the bonus have been met. (Please refer to the terms and conditions of the bonus you are playing)
Examples:


If you start with a contribution of 0%, you will not be allowed to play a game with a contribution of 10% or 100% until the wagering requirements are met.
If you start with a contribution of 10%, you will not be allowed to play a game with a contribution of 100% until the wagering requirements are met.
However, if you start with a contribution of 100%, you may play a game with a contribution of 0% or 10% at any time.




My first game I played there was Larry the Leprechaun. If I understand the condition correctly is a game where directly I played directly with 100% and then also arbitrarily could change. This is how I understand the last sentence of the conditions

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Anonym
And such a leftist may be an OC with MGA license...Dirt store!
Why are there no rules for all the Bonuses, everyone can do what he wants and screw the players for money.
There should at least be a framework in which the OCs may move but so that can not do anything.

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v****2

Unbeliver wrote on 17/09/2019 at 01:51: And such a leftist may be an OC with MGA license...Dirt store!
Why are there actually no rules for all the Bonuses, everyone can do what they want and screw the players out of money.
There should at least be a framework in which the OCs may move but so that can not do anything.

to all mga license advocates only that you do not make a mistake

lapalingo has almost the same rules only that you can
lapalingo from any slot to another may change
but if you for example win at Blackjack or roulette
wins and then switches to slots are the winnings
also gone if you have bad luck and it is noticed
in a game history check....just as an aside

This post has been translated automatically

LIsaJ
Rookie
Exactly the same problem I have since today, with me it is about 4000 euros.
Finger away!
Try probably legal ways.

This post has been translated automatically

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