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# Other Casinos #: Bobcasino - Please help me

Topic created on 01st Aug. 2019 | Page: 1 of 1 | Answers: 6 | Views: 2,159
Hamzusch

Bobcasino - Please help me

1st Aug. 2019, at 02:04 pm CEST#7
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I signed up last night at bobcasino and deposited 75€ and used the 100% bonus
Have just 3000€ converted and schluss finally 930€ paid out

The next morning the shock I got this mail from bobcasino -

Dear Player,

We noticed, that you have breached our maximum allowed bet with an active bonus rule. We remind you that when the bonus is active, your bet cannot exceed 300 RUB / 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN / 125 CZK (Unless stated otherwise in special terms for the bonus). Therefore, we have made the decision to confiscate the winnings. You are left with the initial Deposit from which you activated the bonus. Please, be more careful while playing in future!

They have virtually confiscated the entire amount

Ok well I made sure that my slots bets are not over 5€
However, I once bet 20€ at Roulette and I have never heard that this is not possible if the bonus is active

In the agb it simply says 5€ may not be exceeded
And no one wants to help me

What should I do now please help me

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Anonym

Bobcasino - Please help me

1st Aug. 2019, at 02:08 pm CEST#1
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Are Table games allowed at the casino with a bonus? They are often generally "forbidden".

In the Bonus terms and conditions under point 4a is Roulette: - Roulette, Poker - 5% (except games with a live dealer)
In addition, it says under 4C: The following games are excluded from the bonus promo offer: ... some slots... and then still "In addition, live games with live dealers are also excluded from the bonus promotion."

Now I don't know how the casino deals with something like that. Some casinos have no automatic lock inside and then say "You have played a game that is not allowed with bonus" bla bla bla. Would then also apply to live casino. That they come to you, however, with the betting limit, although the games obviously do not contribute to the conversion, is strange.

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Hamzusch

Bobcasino - Please help me

1st Aug. 2019, at 02:14 pm CEST#2
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DaGambler wrote on 01/08/2019 at 14:08: Are Table games allowed at the casino with bonus? They are often generally "forbidden".

According to agb it does not

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zuzox
Experienced

Bobcasino - Please help me

1st Aug. 2019, at 02:19 pm CEST#3
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Is now a question of goodwill. Think times not that they turn a blind eye, is quite clearly laid Max 5 EUR per round, if you then put 20 and then Roulette you have shot yourself in the knee.

Maybe it's something, otherwise learn from it and continue good luck 😅

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Anonym

Bobcasino - Please help me

1st Aug. 2019, at 02:23 pm CEST#4
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Have you played more than 0,50 € per line in one game? E.g. Book of Dead 10 lines a 0,50 = are allowed 5 lines a 1€ = 5 € or 1 line with 5€ are not allowed. So just as a clue if the violation was not in the live casino.

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nico85xxx
Experienced

Bobcasino - Please help me

1st Aug. 2019, at 02:57 pm CEST#5
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I also think that your 20 € Roulette bet is the culprit. And that you have never heard that you are not allowed to do that does not mean that it is allowed in the casino

I can not say it often enough but always read the terms and conditions before you los daddelt;-)

Even if it is annoying to read all the fine print but it is much more annoying if you do not get his win at the end because of such a small thing.

And I think your chance of goodwill is less than 1%...

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Anonym

Bobcasino - Please help me

1st Aug. 2019, at 05:21 pm CEST#6
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Is clear, if it says; max. 5 euros bet and you play Roulette with 20 euros bet you have violated the bonus conditions. Too bad, but you said it yourself that you have bet 20 euros...... ... .

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