Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily

Topic created on 11th Jun. 2019 | Page: 1 of 1 | Answers: 3 | Views: 5,253
Gambletom

Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily

11th Jun. 2019, at 04:39 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello.

I have made a Deposit at Blitzino Casino via Trustly of 100€ on 31.05.2019. But this transaction failed according to Blitzino, according to Trustly everything OK, the money was also debited from my checking account immediately.

I had immediately pointed out in the chat

--

Dear Customer,

thank you for your message!

Our service staff is already busy with your request. We will get back to you as soon as possible.

We have created a reference number for you so that we can identify your request correctly. It is 3897077, please quote it whenever you contact us.

Best regards,
Come On! Customer Service


Your message:

My yesterday's Trustly deposit of 100€ at 0:20 did not arrive at the casino, but was debited from my account (DExxxxxxxxxx)

I ask for a free chargeback to my account

Here is the reference

1286960243 Tan1:159048 Eref: 5561627056929912098-348909369 Iban: De28700222000020083492 Bic: Fddodemmxxx

My two deposits after that worked without any problems

Yours sincerely


--

Been in chat again shortly after and received the following:

--

Thank you for using our customer service. A copy of the chat transcript can be found below:

Chat Started: Friday, May 31, 2019, 13:16:16 (+0100)



Chat Origin: Blitzino EN



Agent Lara


( 0s ) Lara: Welcome to our live chat. My name is Lara. How can I be of assistance?
( 38s ) T.F.: Hello, I have a reference number: 3897077
( 55s ) Lara: Hello Thomas, I wish you a nice good day. I will be happy to check it for you right away. May I first ask you to confirm me the full name, date of birth and last deposit method for Verification?
( 1m 18s ) T.F.: xxxxxxxxxxx
( 2m 32s ) Lara: Thank you, one moment please
( 6m 32s ) T.F.: Ok
( 10m 9s ) Lara: Thank you for your patience. We will transfer the money to your account manually. We will confirm it by email
( 10m 19s ) Lara: Please find our terms and conditions here
https://www.blitzino.com/terms-and-conditions
( 10m 46s ) T.F.: Thank you, finally a competent employee 🙏👍
( 10m 50s ) Lara: Thank you



--

Then received the following e-mail:

Hi T.,

v Thank you for contacting us.


I am pleased to confirm that we have forwarded your request to our accounting department.


Please note that it may take up to 10 business days for your money to be manually transferred to your bank account, or for it to reach your bank account.

We kindly ask you to send us a new e-mail if you have any open questions
Thank you for your cooperation.



Please find here our terms and conditions.


If you have any further questions, please do not hesitate to contact us. We wish you a pleasant weekend.

Sincerely yours,

Lara

Customer Service


--

Well, today on 11.06.19 (11 days later) it says in the chat that I won't get the money as long as I haven't verified?!?
So I was simply lied to and stalled. I had also dutifully waited the 10 days in the hope that the issue was settled and the money was already transferred back, it just takes a little . I had not received any email in between from Blitzino.

That can't be it. I should also have received an email about 5 hours ago that I should still verify (according to chat), I have received nothing so far.

Can one of the admins here please help me and contact Blitzino?

Thanks and greetings

Edit by Matthias: removed broken link

This post has been translated automatically

Gambletom

Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily

11th Jun. 2019, at 05:10 pm CEST#2
0 Likes

Nobody has liked this post so far
Please don't do anything yet, I received the email I was waiting for (no lie) 1 min after I wrote the post.

Now I have sent the required documents via email (which I do not understand why I have to verify, and this for a chargeback due to a technical error)

I will get back to you !

This post has been translated automatically

Kleinkariert
Expert

Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily

12th Jun. 2019, at 03:15 am CEST#3
0 Likes

Nobody has liked this post so far
Verification is basically not necessary, but here you just wanted to be on the safe side. With Trustly it happens in rare cases that a payment is not correctly forwarded, then you have to ask Trustly and they then look for it and get back to you. A good casino would have clarified the case in max. 7 days (Trustly itself usually takes about 1-4 days after request to answer and usually casinos wait another 1-2 days).

It is also unclear whether they charge the money back to you or whether they load it to your gaming account. I had such a case once, I got it on the account. But then I stopped paying with Trustly. There have been problems like that before.

This post has been translated automatically

Gambletom

Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily

2nd Aug. 2019, at 10:58 am CEST#4
0 Likes

Nobody has liked this post so far
The money now came directly to my account, however, I am now probably blocked at Trustly
Such whistles at Trustly, when I had written to them by mail to block me came only the answer "this is technically not possible".

Then it had to go now just about this way

This post has been translated automatically

Hot Topics25th Nov. 2024 at 05:09 am CET

Gossip
0
Watch-out
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately