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# Other Casinos #: Big5Casino denies payout (Page 3)

Topic created on 28th May. 2019 | Page: 3 of 5 | Answers: 45 | Views: 12,101
Myoko
Visitor

Big5Casino denies payout

18th Jul. 2020, at 01:15 am CEST#21
1 Like

Liked this post: Avatar von Misterkanist Misterkanist
BingOo666 wrote on 15.07.2020 at 21:29: Has then meanwhile already jemamd get his money?
Have now uploaded everything that went and hear nothing more from them!
Nerve daily support and am actually good things that I get the money soon... Why I do not know exactly 🙄😅

No, and do not get in touch with anyone. Since 10.06 all documents are there.And when I write to the support comes something like this


Thank you for your email!

Kindly be informed that your Verification is still in progress.

Due to the sensitivity of these cases, limited information is provided by our legal department. I will kindly ask you to wait for our legal team's conclusion

We do understand how inconvenient waiting can be, however, we do take our terms and conditions very seriously, so all the necessary checks have to be made.

I will be able to answer your questions the moment we receive more information from our legal department. Until then, I am left with no choice but to ask you for a little more patience.

Let us know if you have more questions regarding your account, we are happy to help you!


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BinGOLDiG
Expert

Big5Casino denies payout

18th Jul. 2020, at 02:24 am CEST#22
1 Like

Liked this post: Avatar von Misterkanist Misterkanist
Myoko wrote on 18.07.2020 at 01:15
No,and no one is reporting either. Since 10.06 all documents are there.And when I write to the support comes something like this


So I have the faxes slowly so thick... That is not possible! You have to be able to defend yourself somehow!!!
@GAMBLEJOE We need times a small breefing, how we should proceed!!!

So I have meanwhile turned to the Condor and to the MGA, and they have then forwarded me to IBAS, because the MGA is not responsible for this casino! 🤨 (there are apparently probably different MGA licenses?! Submitted complaint 3-4days ago and so far no feedback or any confirmation from IBAS either!!!!
I was so p**sed yesterday that I had to miss them first the text:

Good evening,

please note that my payment is already for 14 days in processing and that this time period is already suspiciously unserious and even if you are based on the claim to adhere only to regulations, your methods are more than customer unfriendly and deterrent to your customers.
It would be good for your reputation to get a positive feedback from time to time, especially when it comes to the smallest amounts that are in the process of being paid out.
We, (gamblejoe comunity) have in any case already requested a blocking of their bonus offers on their platform, because the majority, after months of waiting, has not yet been paid out.
I would like to point out to you that my message you in no way, threaten or put under pressure! I am only concerned that everyone plays fair play and you also handle so

I really do not know how to help myself! I would love to file charges because of pure rip-off and fraud! I mean, my Deposit I do not see again!!!


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Falko
Icon

Big5Casino denies payout

18th Jul. 2020, at 03:37 am CEST#23
1 Like

Liked this post: Avatar von Misterkanist Misterkanist

BingOo666 wrote on 18.07.2020 at 02:24
So I have the faxen slowly so thick... That does not go! You have to be able to fight it somehow!!!
@GAMBLEJOE We need a little breefing on how to proceed!!!

So I have meanwhile turned to the Condor and to the MGA, and they have then forwarded me to IBAS, because the MGA is not responsible for this casino! 🤨 (there are apparently probably different MGA licenses?! Submitted complaint 3-4days ago and so far no feedback or any confirmation from IBAS either!!!!
I was so p**sed yesterday that I had to miss them first the text:

Good evening,

please note that my payment is already for 14 days in processing and that this time period is already suspiciously unserious and even if you are based on the claim to adhere only to regulations, your methods are more than customer unfriendly and deterrent to your customers.
It would be good for your reputation to get a positive feedback from time to time, especially when it comes to the smallest amounts that are in the process of being paid out.
We, (gamblejoe comunity) have in any case already requested a blocking of their bonus offers on their platform, because the majority, after months of waiting, has not yet been paid out.
I would like to point out to you that my message you in no way, threaten or put under pressure! I am only concerned that everyone plays fair play and you also handle so

I really do not know how to help myself! I would love to file charges because of pure rip-off and fraud! I mean, my Deposit I do not see again!!!



Canst yes times read here and then also there submit a complaint. Maybe Askgambler then also makes pressure for you, as in the example here https://www.askgamblers.com/casino-complaints/big5casino-kyc-problem-and-the-payment-still-pending Also, you could also submit a complaint to Casino Guru. I had already done because of another casino and they have answered me politely in German back after only 2 days.

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BinGOLDiG
Expert

Big5Casino denies payout

18th Jul. 2020, at 05:54 am CEST#24
1 Like

Liked this post: Avatar von Misterkanist Misterkanist
Uuuh thank you Falko 🌹 I'll do in any case!!! Have the feeling that I can use some support well. Or actually all here who do not cry after your money, but want to assert themselves!!!!
I will report back! 😊

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Myoko
Visitor

Big5Casino denies payout

18th Jul. 2020, at 11:02 pm CEST#25
0 Likes

Nobody has liked this post so far
BingOo666 wrote on 18.07.2020 at 05:54 Clock: Uuuh Thank you Falko 🌹 I do that in any case!!!! Have the feeling that I can use some support well. Or actually all here who do not cry after your money, but want to assert themselves!!!!
I will report back! 😊

Can you please let me know as soon as someone has contacted askgambler? I am curious about that

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BinGOLDiG
Expert

Big5Casino denies payout

20th Jul. 2020, at 09:17 pm CEST#26
1 Like

Liked this post: Avatar von Misterkanist Misterkanist
My complaint is from now on online and can be followed daily😊 I'm curious how long it will take

Edit Link to Competition removed

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Redeve91

Big5Casino denies payout

21st Jul. 2020, at 10:58 am CEST#27
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Nobody has liked this post so far
BingOo666 wrote on 10.07.2020 at 10:38 am: So unfortunately I also fell into the big5 casino trap of having deposited there and now I've been waiting for over a week for a status update on my withdrawal request after I uploaded all the required documents. The Live Chat (which, by the way, can be accessed via the settings on the desktop version) is just as clueless and helpless as many other reports from users. Since users on the net GRÖẞENTEILS ONLY report bad experiences at big5, which specifically concerns the receipt of the requested withdrawal requests, I have now filed a complaint with the Condor and the Malta and also pointed to the multitude of player reports!!!!

I would advise people who feel just as unfairly treated and do not want to put up with it, join me! Because one alone does not cause as much as a majority! Think to me that we but exactly for this reason, Gamblejoe joined, and therefore also to such a strong community have developed!

Otherwise. Presses us the däumchen that my complaint will cause something 😊

I'll wait for the week now and then I will contact IBAS!!! These lousy... big 5

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Myoko
Visitor

Big5Casino denies payout

21st Jul. 2020, at 11:25 pm CEST#28
1 Like

Liked this post: Avatar von Misterkanist Misterkanist
BingOo666 wrote on 20.07.2020 at 21:17: My complaint is now online and can be followed daily😊 I am curious how long it will take

https://www.askgamblers.com/casino-complaints/big5casino-verification-taking-too-long

Oha,you are talking about a lot more money...Did Big5 support reply to your last message? I had written to the support on Saturday evening and politely reminded them that I am still waiting for the Verification and the money. So far no response...

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Falko
Icon

Big5Casino denies payout

22nd Jul. 2020, at 07:31 pm CEST#29
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Nobody has liked this post so far

BingOo666 wrote on 20.07.2020 at 21:17: My complaint is now online and can be followed daily😊 I am curious how long it will take

https://www.askgamblers.com/casino-complaints/big5casino-verification-taking-too-long

I always look at Askgamblers where you wrote your complaint and Big5Casino has now answered you at least once on it. Maybe it now goes forward, think to me they had to answer because Askgambler has exerted pressure through the complaint. I am curious how long it will take. So to such casinos Malta should now really no more licenses. This is only possible through pressure in this casino group to get to his wins and the complaints about Big5Casino are also enormously high in this forum.

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b****a

Big5Casino denies payout

22nd Jul. 2020, at 09:59 pm CEST#30
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Nobody has liked this post so far

Falko wrote on 22.07.2020 at 19:31

I gugge always times purely with Askgamblers where you have written your complaint and Big5Casino has answered you now at least already times on it. Maybe it now goes forward, think to me they had to answer because Askgambler has exerted pressure through the complaint. I am curious how long it will take. So to such casinos Malta should now really no more licenses. This is only possible through leverage in this casino group to get to his wins and the complaint cases about Big5Casino are also enormously high in this forum.

Honestly? I think you write garbage!


Askgambler doesn't give a damn. If they don't answer within a certain period of time, the matter will be
as unsolved.

The MGA is even less interested. They get the licenses from the casinos paid, and
p**s them not necessarily on the leg. Especially since you do not know what kind of correspondence goes back and forth without
back and forth, without you it mitbekommst. They conjure up some terms and conditions out of thin air, and then that's it.
The MGA then stamps it as done.

The only thing you can hope for is the bad publicity at Askgambler for such a casino, if such a case is made public
such a case is made public. That's the only thing that could make a difference and make them change their mind.
If 1000 people do not Deposit because of this, it hurts them.

But apart from that, neither Askgambler nor the MGA are interested.
They have never really helped.
And what kind of junk is listed at Askgambler, and what kind of junk casinos buy a license at the MGA?
buy a license, that says it all!

What you notice that the MGA is working with the casinos, is the fact that still no
no uniform blocking atallen MGA`Casinos is possible. Announced it was yes once great, even if
wenns already ewig ago is...... Would be stupid, with one click everywhere locked. The beautiful money...... ...

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