Big5Casino denies payout

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Rookie

joseppel

Topic Creator

Forum posts: 47 Member since: 02.11.2018

28th May. 2019, at 08:30 pm CEST#1

0 Likes

Nobody has liked this post so far

Hello I have converted in Big5 Casino bonus and they say yes we pay you only 10 euros out but I have now deposited and 320Euro on the account what can I do or do I have to do can I do anything at all

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Top Member

eierlothar

verified

Forum posts: 544 Member since: 22.03.2018

Big5Casino denies payout

29th May. 2019, at 12:23 am CEST#2

3 Likes

Liked this post: joseppel, Klempo77, Sarkasto

You are old enough to gamble, but not able to read terms and conditions or what ?. my nerves so what dependent.

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Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

Big5Casino denies payout

29th May. 2019, at 02:21 am CEST#3

1 Like

Liked this post: joseppel

Try again to contact by e-mail, otherwise ask the arbitration board (if necessary also at the MGA, which is the supervisory authority).

Maybe something can be arranged.

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Elite

Begbie

Forum posts: 2.681 Member since: 11.01.2018

Big5Casino denies payout

29th May. 2019, at 12:28 pm CEST#4

1 Like

Liked this post: Cherryvanilla

big5casino is a nep casino. write off the cash

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Expert

BinGOLDiG

verified

Forum posts: 1.475 Member since: 31.01.2019

Big5Casino denies payout

6th Jul. 2020, at 10:50 am CEST#5

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Nobody has liked this post so far

What is a "nep" casino, please?
Against such arbitrariness, you must be able to defend yourself?
Thought as long as the casinos have a Malta license, you have nothing to fear regarding the payout?
Funny also, how often here in the forum free spins are posted to the casino and it has not yet been tested by gamblejoe or put on the grey / Blacklist 😓

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Elite

mowolum

verified

Forum posts: 3.902 Member since: 14.12.2017

Big5Casino denies payout

6th Jul. 2020, at 11:32 am CEST#6

1 Like

Liked this post: Misterkanist

BingOo666 wrote on 06.07.2020 at 10:50 am: What is a "nep" casino please?
Against such arbitrariness, you must be able to defend yourself?
Thought as long as the casinos have a Malta license, you have nothing to fear with regard to the payout?
Funny also, how often here in the forum free spins are posted to the casino and it has not yet been tested by gamblejoe or put on the grey / Blacklist 😓

nep is gutting

a casino which does not necessarily follow the rules,
to put it mildly

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Icon

Falko

Forum posts: 6.425 Member since: 08.07.2018

Big5Casino denies payout

6th Jul. 2020, at 02:07 pm CEST#7

1 Like

Liked this post: Misterkanist

I had registered there recently in Big5Casino and found the Welcome bonus there very gracious. With the first 10 I deposited I got not only the 100% bonus but also on top 150 free spins on Sakurei from Quickspin. But if the casino has a bad payout morale, then even the best Bonuses are of no use because the next offer with me with 100% and 75 free spins for a minimum Deposit of 10 is actually also top.

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Elite

mowolum

verified

Forum posts: 3.902 Member since: 14.12.2017

Big5Casino denies payout

7th Jul. 2020, at 11:00 am CEST#8

1 Like

Liked this post: Misterkanist

after my inquiry, how far the documents are examined, came the

Dear M......

Thank you for your e-mail.

Kindly be informed that after checking your account I can see that your documents are currently being checked by our legal department.

Please keep in mind that you will be contacted as soon as we receive an update from them.

Wish you a lovely day!

Let us know if you have more questions regarding your account, we are happy to help you!

Sincerely,
Manuela
Big5 Players Support
Big5 Casino

since 16.06. the documents are under review

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v****2

Forum posts: 621 Member has been banned

Big5Casino denies payout

7th Jul. 2020, at 06:54 pm CEST#9

1 Like

Liked this post: Misterkanist

mowolum wrote on 07/07/2020 at 11:00: after my inquiry, how far the documents are examined, came the

Dear M......

Thank you for your e-mail.

Kindly be informed that after checking your account I can see that your documents are currently being checked by our legal department.

Please keep in mind that you will be contacted as soon as we receive an update from them.

Wish you a lovely day!

Let us know if you have more questions regarding your account, we are happy to help you!

Sincerely,
Manuela
Big5 Players Support
Big5 Casino

since 16.06. the documents are under review

yes every step takes 5x-10x as long as in any other casino

really laughable

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Visitor

Myoko

Forum posts: 11 Member since: 03.03.2020

Big5Casino denies payout

8th Jul. 2020, at 12:26 pm CEST#10

1 Like

Liked this post: Misterkanist

mowolum wrote on 07/07/2020 at 11:00: after my inquiry, how far the documents are examined, came the

Dear M......

Thank you for your e-mail.

Kindly be informed that after checking your account I can see that your documents are currently being checked by our legal department.

Please keep in mind that you will be contacted as soon as we receive an update from them.

Wish you a lovely day!

Let us know if you have more questions regarding your account, we are happy to help you!

Sincerely,
Manuela
Big5 Players Support
Big5 Casino

since 16.06. the documents are under review

Same here. With me, the whole thing runs since 15.05. Had won through free spins 80 €. Through the Deposit to be able to pay out at all 100 € converted since then also stand on pending...and now waiting since 15.06 for the documents to be reviewed ready...

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