# Other Casinos #: Beware of Boo Casino (Page 4)

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Falko wrote on 11/19/2019 at 20:54: - If you start with a contribution of 0%, you are not allowed to play a game with a contribution of 10% or 100% until the turnover requirements are met. I don't understand this point. Suppose I claim a bonus at this casino and start playing as the first slot like this then surely I have already lost completely ? I can never switch to a slot where I can convert the bonus and would I do that then I have committed a violation. Such rules must be banned by this MGA licensing authority.

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vomvom12 wrote on 11/20/2019 03:54 PM
would make no sense but that is also so determined
not in the original english text of the t&c's which are mostly
are authoritative...

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Examples:

• If you start playing a game with a 0% contribution, you may not then play a game with a 10% or 100% contribution until the wagering requirements have been completed.


• If you start playing a game with a 10% contribution, you may not then play a game with a 100% contribution until the wagering requirements have been completed.


• However, if you start playing a game with a 100% contribution, you may then play a game with a 10% contribution.

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Toefte wrote on 11/26/2019 at 8:03 pm: Hello everyone!

Regarding the topic I registered here and can only confirm that the way Boocasino works, to put it mildly, can be described as absolutely unserious

First of all, the excerpt from the original T&C:

Important:
In the interest of fair gaming, the terms and conditions of most Bonuses state that switching from a low wagering contribution game or category to a higher wagering contribution game or category is not allowed until the Wagering requirements of the bonus have been completed. (Please see the Terms and Conditions of the bonus you are currently playing with.)

Examples:

• If you start playing a game with a 0% contribution, you may not then play a game with a 10% or 100% contribution until the wagering requirements have been completed.


• If you start playing a game with a 10% contribution, you may not then play a game with a 100% contribution until the wagering requirements have been completed.


• However, if you start playing a game with a 100% contribution, you may then play a game with a 10% contribution.

The bolded point is absolutely ridiculous

Next, I would like to point out that the list of games that contribute differently to the wager is sometimes changed while playing without you being informed about it. So it can be that you follow the bonus conditions and play a slot that contributes 100% to the wager and then during the game the list of Boocasino is adjusted and the slot suddenly contributes only 10%. If you then switch to another slot that contributes 100% to the wager, you have immediately violated the bonus conditions. This happens completely without the knowledge of the players

In my case it is even more awesome
Boocasino gave me freespins for FruitZen at the beginning. This slot currently contributes only 10% to the wager. The win of the freespins (1,23€) was added to the bonus balance of the Welcome bonus and is subject to the same bonus conditions. That is, through the freespins I was prohibited to play other slots that contribute 100% to the wager. This was not listed anywhere and when I asked the support I was only referred to the general T&Cs. The specific question whether I have now violated the bonus conditions, was not answered by the first support employee
His statement was only that my game history is only checked when I want to pay out. So I wrote to the support again and a certain Nina then told me that I should not continue playing and contact the support by mail.
Of course I did that and asked for the bonus to be declared invalid and for my Deposit to be returned to me
Of course, I first tried to get my money back in a friendly way.
Since then they try to sell me for stupid. Here are the mails:

Dear Jim,

thank you for your quick response.
Nina told me this as well but that's not the issue here.
I didn't clearly understand your wagering terms and conditions and switched slots
As you can see in my transactions I played different slots with a wager contribution of 10% and switched back to slots with a wager contribution of 100%.
I'm really sorry this happend. This is the first time i play on a casino where you are not allowed to switch between slots that contribute differently.
As your T&C states I am no longer eligible to use the bonus and my winnings will be discounted.
For that reason i come forward to find a solution here. Whats your proposition?

Regards
Toefte
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Dear Toefte,


Thank you for expressing your concerns!

As per our General Terms and Conditions (please check paragraph 10. Bonuses and Promotions) bonus conditions and rules apply while there are remaining wagering requirements on your account. Therefore, please proceed with completing your remaining wager.
Also, I would like to add that according to our terms and conditions, bets on 'Real Money' games do count towards wagering.

If you have any questions or would like to receive further information about our bonuses, please do not hesitate to contact us both via email and on chat

Regards,
Jim
Support

I then initiated a complaint with the MGA who kindly advised me that they were not responsible
I should contact eCorga. Let's see what comes out of it.

Sorry for this wall of text
I really want to inform you and others about what you can expect when you play at Boocasino with a bonus.


Do not be fooled,
Toefte

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