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# Other Casinos #: Betchan bans me for self-exclusion on other casino site ?

Topic created on 01st May. 2020 | Page: 1 of 1 | Answers: 5 | Views: 2,021
Slotplayer9696

Betchan bans me for self-exclusion on other casino site ?

1st May. 2020, at 04:19 pm CEST#1
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Good day !

I registered here because I urgently need advice.

About the case:

I have registered with Betchan. Immediately added my phone number as Verification and then deposited 100€.
With these 100€ I have played about 2 hours up and down (to about 200€), Suddenly it throws me out and when I wanted to log in it says "account closed, reason: self-exclusion)

Now I have contacted the support and I was told that I have registered on some other casino which apparently also belongs to them, and there I have self-excluded.
Then they told me to fill out a form and email it to support. No sooner said than done. The whole thing 2 weeks ago! When I asked I was told that the problem is currently still being investigated.

That can not be that you have to take every single casino exactly under the magnifying glass to recognize which belongs to which company ?

So. I now have a few questions:

1. May they block me even if it is a completely different casino ?
2. Why did I register with the EXACT same data ?
3. Why was the phone number confirmed by the casino?
4. Why could I Deposit even though I used the same deposit method at the other casino ?


I thank you very much for answers.

Mfg.

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x****Y

Betchan bans me for self-exclusion on other casino site ?

1st May. 2020, at 04:23 pm CEST#2
1 Like

Liked this post: Avatar von Herr_D Herr_D
Everything done right by the casino. Otherwise the money would have been lost, then a thread would have come, I have gambled away everything although I have excluded me in the sister casino. I want my money back...

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Max_Bet
Expert

Betchan bans me for self-exclusion on other casino site ?

1st May. 2020, at 04:51 pm CEST#3
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it used to be the same with Quasar and Ovocasino. Ovo was the daughter and if you were excluded from Quasar, you were also excluded from Ovo
Strangely enough, not for all players. My brother could still play while I was banned...?!

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Slotplayer9696

Betchan bans me for self-exclusion on other casino site ?

1st May. 2020, at 05:01 pm CEST#4
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The thing I just do not understand: I have now researched and know that N1 is the main casino. I played there once a year ago. However, why could I then easily register at Betchan, verify myself and even Deposit with the same method ?

As if they wait for someone to deposit and only then block you. They could have prevented this directly at the regi....

This post has been translated automatically

Falko
Icon

Betchan bans me for self-exclusion on other casino site ?

1st May. 2020, at 05:09 pm CEST#5
1 Like

Liked this post: Avatar von Slotplayer9696 Slotplayer9696

Slotplayer9696 wrote on 01.05.2020 at 17:01: The thing I just do not understand: I have now researched and know that N1 is the main casino. I played there once a year ago. However, why could I then easily register at Betchan, verify myself and even Deposit with the same method ?

As if they wait for someone to deposit and only then block you. They could have prevented this directly at the regi....

Something like this is possible in any case. Had me once for 3 months excluded in a casino of the Rizkgruppe and could me then in this 3 month period in no other casino of this group register. So the possibilities are there, but some casinos do not want to install this blocking and then see the breach of rules only when a win is made. Sad but true, as now in your case.

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Slotplayer9696

Betchan bans me for self-exclusion on other casino site ?

5th May. 2020, at 04:37 pm CEST#6
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Update:

Got my 100€ back. Allegedly, they forgot to respond to my request....

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