# Other Casinos #: Betbeast complaint

Floschka wrote on 29.07.2024 at 11:48 am: Hello,

I have received a bonus of € 9.20 at betbeast (www.betbeast.com) after multiple depositors (in the 4-digit range)

I then claimed this bonus.

While playing a slot game, I was informed that the bonus conditions had been successfully met.

(My win was approx. 40€)

I then changed the game and made wins of €1000.

I then wanted to have this €1000 paid out.

After a few hours, I also had to upload my bank card as Verification (although my account was already fully verified)


A short time later, I was not notified by email or in any other way, but could only see that my account had a balance of €100

Only when I asked via chat was it explained to me that only €100 of the €1000 could be withdrawn.

I was told that I should have first withdrawn the win to my bank account after meeting the bonus conditions and then deposited it again, because it was still Bonus money with a maximum withdrawal amount.


I can't understand this; it is incomprehensible that the money is still counted as bonus money once all the bonus conditions have been met.


I understand the bonus money criteria, but not if it is no longer bonus money.

The employee had no understanding whatsoever and only ever referred me to the bonus conditions.

From my point of view, €900 was clearly stolen from me.

I ask for help and clarification in this matter

Yours sincerely

Florian

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Floschka wrote on 29.07.2024 at 11:48 am: Hello,

I have received a bonus of € 9.20 at betbeast (www.betbeast.com) after multiple depositors (in the 4-digit range)

I then claimed this bonus.

While playing a slot game, I was informed that the bonus conditions had been successfully met.

(My win was approx. 40€)

I then changed the game and made wins of €1000.

I then wanted to have this €1000 paid out.

After a few hours, I also had to upload my bank card as Verification (although my account was already fully verified)


A short time later, I was not notified by email or in any other way, but could only see that my account had a balance of €100

Only when I asked via chat was it explained to me that only €100 of the €1000 could be withdrawn.

I was told that I should have first withdrawn the win to my bank account after meeting the bonus conditions and then deposited it again, because it was still Bonus money with a maximum withdrawal amount.


I can't understand this; it is incomprehensible that the money is still counted as bonus money once all the bonus conditions have been met.


I understand the bonus money criteria, but not if it is no longer bonus money.

The employee had no understanding whatsoever and only ever referred me to the bonus conditions.

From my point of view, €900 was clearly stolen from me.

I ask for help and clarification in this matter

Yours sincerely

Florian

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"11. The maximum win that can be withdrawn from a personal gift or reward is 10 times the value of the gift or reward."

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Langhans_innen wrote on 29.07.2024 at 12:08: How do they come up with a crooked bonus amount of €9.20? If we mentally round the amount to €10...then this passage from the bonus conditions could possibly have applied:
"11. The maximum win that can be paid out from a personal gift or reward is 10 times the value of the gift or reward."

However, if this was more of a Cashback, the rule would read as follows:
14. The maximum cashback wins are 250 EUR, 250 USD, 250 CAD, 250 AUD, 250 NZD, 1,250 PLN, 1,250 BRL, 2,500 NOK, 2,500 ZAR, 5,000 MXN, 12,500 RUB, 12,500 INR, 25,000 JPY, 250 USDT, 0.0125 BTC, 0.125 ETH, 2.5 LTC, 1.25 BCH, 2,500 DOGE, unless otherwise stated in the Bonus terms and conditions. Exceptions may be made for players with a higher VIP level. This is at the sole discretion of BetBeast.

Toastbrot wrote on 29.07.2024 at 12:11: You have most likely made a corresponding placement through a Tournament this was rewarded to you as a reward ( Reward) with 10 € win. I think you only have to wager x5 the 10 euros. However, the bonus conditions also clearly state in section 11 I quote briefly:

"11. The maximum win that can be withdrawn from a personal gift or reward is 10 times the value of the gift or reward."

So I don't see a mistake in the implementation here. And the fact that you have to pay it out so that it is no longer "bonus money" is now common practice almost everywhere and is also quite certain in the terms and conditions.

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Langhans_innen wrote on 29.07.2024 at 12:08: How do they come up with a crooked bonus amount of €9.20? If we mentally round the amount to €10...then this passage from the bonus conditions could possibly have applied:
"11. The maximum win that can be paid out from a personal gift or reward is 10 times the value of the gift or reward."

However, if this was more of a Cashback, the rule would read as follows:
14. The maximum cashback wins are 250 EUR, 250 USD, 250 CAD, 250 AUD, 250 NZD, 1,250 PLN, 1,250 BRL, 2,500 NOK, 2,500 ZAR, 5,000 MXN, 12,500 RUB, 12,500 INR, 25,000 JPY, 250 USDT, 0.0125 BTC, 0.125 ETH, 2.5 LTC, 1.25 BCH, 2,500 DOGE, unless otherwise stated in the Bonus terms and conditions. Exceptions may be made for players with a higher VIP level. This is at the sole discretion of BetBeast.

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Floschka wrote on 29.07.2024 at 12:36: Hello,

First of all, thank you very much for the quick and helpful answers!

Exactly @toastbrot ; it was "Tournament cash prize"

Ok then that seems to have been cleared up, at least I think it's very cheeky.

As soon as the bonus conditions are met, it should automatically be converted to real money

Thanks, I didn't know that many casinos handle it like that, but a good reason for me to avoid this casino ...

MfG

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frapi07 wrote on July 29, 2024 at 1:37 pm:
We would like that too. Like you, we are also normal players. Unfortunately, it's no longer regulated that way. As I said, I can't tell you 100% why a casino wants you to pay out real money that comes from a successfully wagered bonus. It is speculation. It is assumed that the money will continue to be registered as bonus funds despite conversion and therefore the slots will run better. In order not to give players this advantage, it has been stipulated that real money (which comes from a bonus) must be paid out.

Nevertheless, I wish you good luck for the future.

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T0uchTheSky wrote on July 29, 2024 at 3:52 pm:
Slots run better with Bonus money, so please fabirano, not you too . Just like some people claim when I turn on music the slots run much better, or at 2am at night the slots always run well.

That's just an illusion, because when you play with bonus money, you naturally have more money at your disposal. And with more money, you naturally have more chances to win something and the playing time is of course much longer, and if you have a dry spell, the balance doesn't go down so quickly.

The fact that you should withdraw the money first and then Deposit it again is just a big trap to save a lot of money, because unfortunately there are a lot of people who don't read the bonus conditions. Even if it said 50 Euro max cashout, some people just don't understand it ^^^^

If it really worked better with bonus money, I would already be broke, because at Winz I only play with real money or I don't think they have any bonus money at all. And what can I say, with Tournament prizes I'm in the black overall ...

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frapi07 wrote on 29.07.2024 at 16:46:
Then explain to me the reasoning behind why you have to pay out Bonus money that has been converted into real money. At the time, Platin also insisted on this - and no, it wasn't clearly stated Even the VIP managers confirmed to the players that they could continue playing after the conversion.

You also have to explain to me why I often (2 times in the last month) got €28-30 with 5-10 spins at StarGames with no Deposit You often read how bad the RTP is there.

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T0uchTheSky wrote on July 29, 2024 at 4:58 pm:

I already wrote that to you above, quote : "That you should withdraw the money first and then Deposit it again is just a big trap to save a lot of money, because unfortunately there are many people who do not read bonus conditions "

I.e. people who continue to play afterwards either lose everything again, or the people who win more are only allowed to cash out to a limited extent, so casinos have saved a lot of money by this rule.

And the fact that you have won a few times at StarGames with bonus or FS is simply called luck.

For example, I was able to pay out 100 at Platin with 25 NoDeposit FS, and in the evening I was able to pay out 300 euros at Wolfy with 100 euros real money. i.e. no matter whether real money or Bonus money, you always need a lot of luck.

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R3hab wrote on 29.07.2024 at 18:22: These clubs should all be boycotted.
Starting with Dama Group and whatnot.

Deposit thousands but want to pay out something and the drama starts

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