Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Betano holds my depositor from 11.02.2025....

Topic created on 28th Mar. 2025 | Page: 1 of 1 | Answers: 9 | Views: 365
Colombiano
Visitor

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 01:01 am CET#1
0 Likes

Nobody has liked this post so far
I made a Betano.cash depositor in the amount of 50 euros on 11.02.2025 at 21;06 via the petrol station.

- You generate a barcode with which you go to the nearest store and make a (cash deposit) using the code and then pay.

- The money was not in the account and despite sending me a receipt, Betano has been holding out on me for almost 2 months and has not even given me an answer.

- Since then I have renewed the Deposit several times using the same function. With success this time and thus also showed my loyalty.

- and also wrote this to the support but no answer since then

- Sent a receipt despite uploading it and contacted support several times (20 times)
With the words... it will be initiated again in summary proceedings.

The Live Chat is nice and understanding but the people in charge are stalling me for almost 2 months...


This post has been translated automatically

bigbig
Experienced

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 11:59 am CET#2
1 Like

Liked this post: Avatar von roccoammo11 roccoammo11
I would never Deposit any more.🫣

This post has been translated automatically

Colombiano
Visitor

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 12:12 pm CET#3
0 Likes

Nobody has liked this post so far
Only strange that the same variant worked directly 2 days later immediately an email came money available on their account.

I wanted to know myself if I had done something wrong.

The support said in the ongoing conversation

It was being processed the whole time.
Then it was canceled.
Now they are waiting for the money to be paid out to me?

Cool customer satisfaction...

This post has been translated automatically

frapi07
Elite

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 12:15 pm CET#4
0 Likes

Nobody has liked this post so far

Colombiano wrote on 28.03.2025 at 12:12: Only strange that the same variant worked directly 2 days later immediately an email came money available on their account.

I wanted to know myself if I did something wrong.

The support said in the ongoing conversations

It was being processed the whole time.
Then it was canceled.
Now they are waiting for the money to be paid out to me?

Cool customer satisfaction...

You need to contact the payment service provider.

I have also had the case where my money was not credited. My experience has shown that the solution I mentioned is the best and fastest solution.

This post has been translated automatically

Colombiano
Visitor

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 12:43 pm CET#5
0 Likes

Nobody has liked this post so far
I contacted Aral and they said that everything had been done properly. The receipt is an eloading it says on it.

So you mean

Call them and give them the receipt number?

This post has been translated automatically

gamble1
Icon

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 12:46 pm CET#6
1 Like

Liked this post: Avatar von frapi07 frapi07

Colombiano wrote on 28.03.2025 at 12:43: I have communicated with Aral who said that everything was done properly. The receipt is an eloading it says on it.

So you mean

Call them and give them the receipt number?

He means that you should call the Provider directly. I assume it's a service like Cash To Code. In this case, your contact would be the intermediary between Aral and Betano, for example Cash To Code.

This post has been translated automatically

Colombiano
Visitor

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 01:28 pm CET#7
0 Likes

Nobody has liked this post so far
Okay, thank you very much. Yes, the note says eloading on it, so I'll give that a try. I'll let you know if I'm successful

This post has been translated automatically

frapi07
Elite

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 01:35 pm CET#8
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Colombiano wrote on 28.03.2025 at 13:28: Okay thank you very much. Yes, the note says eloading on it then I will try this. I'll report back if I'm successful

I don't think that's it either. E-loading only means that you have bought gift cards or prepaid credit.

This post has been translated automatically

gamble1
Icon

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 01:42 pm CET#9
2 Likes

Liked this post: Avatar von Colombiano Colombiano, Avatar von frapi07 frapi07
Colombiano wrote on 28.03.2025 at 13:28: Okay thank you very much. Yes, the note says eloading on it then I will try this. I will report whether I am successful

I looked it up, at Betano it should be OKTO.CASH. So they would be your contact.

This post has been translated automatically

Colombiano
Visitor

Betano holds my depositor from 11.02.2025....

28th Mar. 2025, at 01:59 pm CET#10
0 Likes

Nobody has liked this post so far
Hotline responded directly to the email
-Location is in Vienna
- chargeable when calling
- Email answered within 3 minutes
they do not believe in German gas stations

I love the system 💪

This post has been translated automatically

Hot Topics31st Mar. 2025 at 03:06 am CEST

Sports betting
0
World
0
Law
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately