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# Other Casinos #: Axecasino does not pay out although proof of bank account has been uploaded. Stalling tactics!

Topic created on 06th Jan. 2024 | Page: 1 of 1 | Answers: 0 | Views: 443
xaan2012
Amateur

Axecasino does not pay out although proof of bank account has been uploaded....

6th Jan. 2024, at 11:45 am CET#1
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Hello,
I registered there at the end of December and made a win of 200.
Wanted to have it paid out. They asked for proof of bank account from 30.12 quasi on the day the account was opened.
Today I received my bank statement and of course uploaded it.
Now there is another cancellation, suddenly they want proof from today where I deposited.
The problem with my bank (Targobank) is that a statement is only sent at the end of the month with my name, IBAN etc. on it.
If I go to my normal online banking, I can only see the individual payment with details of where the money went and neither my name nor my IBAN etc.

And I know from other casinos in the group that a payment that has been listed must be available in detail as a statement.

The support is subterranean.

Please ask for help. I don't want to wait a month for the new account statement...

Thanks in advance

This post has been translated automatically

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