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# Other Casinos #: Arlekin Casino: Balance reduced from €1,000 to €50

Topic created on 02nd Oct. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,592
SpinMeUp
Rookie

Arlekin Casino: Balance reduced from €1,000 to €50

2nd Oct. 2021, at 04:16 pm CEST#1
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I have played at Arlekin Casino several times. Belongs to the Dama N.V. Group, with whom I have had only good experiences so far.

505€ in deposits and 1.000€ in withdrawals.

Played the days times again with a bonus I received by email
100€ + 100% match bonus + 50 Free Spins.

I gambled away the balance of 200 EUR, but with the 50 FS I won 34,xx€. I then turned those into a little over 1,000€ in Nolimits Infectious 5.

When the wagering was done, my balance was automatically reduced from 1,003€ to 50€.

The email with the bonus offer said:
" Max. win from free spins: 50 EUR/USD, 80 AUD/CAD/NZD, 0.00135 BTC or equivalent."

For me, this means that you can win a maximum of 50 EUR from the Free Spins themselves. Everything above that will be deleted after the end of the Free Spins. It just doesn't mean that you can't win and cash out with it anymore. In the Bonus terms there is also no withdrawal limit of Deposit free spins or similar.

In my opinion Arlekin Casinos applies its bonus terms incorrectly and I would be entitled to the full €1,000.

What do you say?

Bonus Terms
https://www.arlekincasino.com/bonus-terms-and-conditions

This post has been translated automatically

SpinMeUp
Rookie

Arlekin Casino: Balance reduced from €1,000 to €50

4th Oct. 2021, at 09:08 pm CEST#2
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Can vllt. GJ help me with this?
Or rather not, because Arlekin Casino is not listed here?

This post has been translated automatically

Cole666
Top Member

Arlekin Casino: Balance reduced from €1,000 to €50

4th Oct. 2021, at 09:48 pm CEST#3
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Nobody has liked this post so far
Rather not. Is not listed here

This post has been translated automatically

Eckbert
Amateur

Arlekin Casino: Balance reduced from €1,000 to €50

5th Oct. 2021, at 02:57 am CEST#4
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SpinMeUp wrote on 02.10.2021 at 16:16: Have played at Arlekin Casino many times. Belongs to the Dama N.V. group, with whom I have had only good experiences so far.

505€ in deposits and 1,000€ in withdrawals.

Played the days times again with a bonus I received by email
100€ + 100% match bonus + 50 Free Spins.

I gambled away the balance of 200 EUR, but with the 50 FS I won 34,xx€. I then turned those into a little over 1,000€ in Nolimits Infectious 5.

When the wagering was done, my balance was automatically reduced from 1,003€ to 50€.

The email with the bonus offer said:
" Max. win from free spins: 50 EUR/USD, 80 AUD/CAD/NZD, 0.00135 BTC or equivalent."

For me, this means that you can win a maximum of 50 EUR from the Free Spins themselves. Everything above that will be deleted after the end of the Free Spins. It just doesn't mean that you can't win and cash out with it anymore. In the Bonus terms there is also no withdrawal limit of Deposit free spins or similar.

In my opinion Arlekin Casinos applies its bonus terms incorrectly and I would be entitled to the full €1,000.

What do you say?

Bonus Terms
https://www.arlekincasino.com/bonus-terms-and-conditions

Free spins from Welcome bonus have 150 max payout and other 50 euro. It is even written in the terms and conditions

This post has been translated automatically

SpinMeUp
Rookie

Arlekin Casino: Balance reduced from €1,000 to €50

5th Oct. 2021, at 05:28 pm CEST#5
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Eckbert wrote on 05/10/2021 at 02:57
Free spins from Welcome bonus have 150 max payout and otherwise 50 euros. Is even in the Agb inside

Hey,

Arlekin Casino has changed their bonus T&C after my complaint on casino.guru from

... "The maximum winning from no deposit free spins is 50 EUR/USD; [ xml-ph-0823@en
to
"The maximum winning from the free spins is 50 EUR/USD; [...]"

At the time of my playing, only the welcome free spins were limited to 150€ and no-deposit free spins to 50€. Nothing else was stated there.

I have not even received a response from them to my email from the previous Friday (live chat can be completely saved).
Of course I have not received the missing 953€ (1.003€ - 50€).

(Bonus) T&C without notification to change and this also to all evil afterwards to apply is rightly everywhere as absolutely unseriös and "rogue" regarded.

WARNING. Do NOT play on Arlekin Casino.

This post has been translated automatically

slotliebe89
Elite

Arlekin Casino: Balance reduced from €1,000 to €50

5th Oct. 2021, at 08:04 pm CEST#6
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SpinMeUp wrote on 05/10/2021 at 17:28
Hey,

Arlekin Casino changed their bonus T&C after my complaint on casino.guru from

... "The maximum winning from no deposit free spins is 50 EUR/USD; [ xml-ph-0797@en
to
"The maximum winning from the free spins is 50 EUR/USD; [...]"

At the time of my playing, only the welcome free spins were limited to 150€ and no-deposit free spins to 50€. Nothing else was stated there.

I have not even received a response from them to my email from the previous Friday (live chat can be completely saved).
Of course I have not received the missing 953€ (1.003€ - 50€).

(Bonus) T&C without notification to change and this also to all evil afterwards to apply is rightly everywhere as absolutely unseriös and "rogue" regarded.

WARNING. Do NOT play on Arlekin Casino.

You didn't happen to take a screenshot of the old T&Cs? Sometimes, even if only minimally, the German translation of the T&Cs differs from the original English version. The English version is then always decisive.

This post has been translated automatically

tEquilA
Amateur

Arlekin Casino: Balance reduced from €1,000 to €50

5th Oct. 2021, at 08:15 pm CEST#7
0 Likes

Nobody has liked this post so far

Max. Win from freespins means, with the money resulting from the FS you can only win the 50€ or whatever. This is the case in almost all casinos

This post has been translated automatically

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