Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Arlekin Casino: Balance reduced from €1,000 to €50

Topic created on 02nd Oct. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,574
SpinMeUp
Rookie

Arlekin Casino: Balance reduced from €1,000 to €50

2nd Oct. 2021, at 04:16 pm CEST#1
0 Likes

Nobody has liked this post so far
I have played at Arlekin Casino several times. Belongs to the Dama N.V. Group, with whom I have had only good experiences so far.

505€ in deposits and 1.000€ in withdrawals.

Played the days times again with a bonus I received by email
100€ + 100% match bonus + 50 Free Spins.

I gambled away the balance of 200 EUR, but with the 50 FS I won 34,xx€. I then turned those into a little over 1,000€ in Nolimits Infectious 5.

When the wagering was done, my balance was automatically reduced from 1,003€ to 50€.

The email with the bonus offer said:
" Max. win from free spins: 50 EUR/USD, 80 AUD/CAD/NZD, 0.00135 BTC or equivalent."

For me, this means that you can win a maximum of 50 EUR from the Free Spins themselves. Everything above that will be deleted after the end of the Free Spins. It just doesn't mean that you can't win and cash out with it anymore. In the Bonus terms there is also no withdrawal limit of Deposit free spins or similar.

In my opinion Arlekin Casinos applies its bonus terms incorrectly and I would be entitled to the full €1,000.

What do you say?

Bonus Terms
https://www.arlekincasino.com/bonus-terms-and-conditions

This post has been translated automatically

SpinMeUp
Rookie

Arlekin Casino: Balance reduced from €1,000 to €50

4th Oct. 2021, at 09:08 pm CEST#2
0 Likes

Nobody has liked this post so far
Can vllt. GJ help me with this?
Or rather not, because Arlekin Casino is not listed here?

This post has been translated automatically

Cole666
Top Member

Arlekin Casino: Balance reduced from €1,000 to €50

4th Oct. 2021, at 09:48 pm CEST#3
0 Likes

Nobody has liked this post so far
Rather not. Is not listed here

This post has been translated automatically

Eckbert
Amateur

Arlekin Casino: Balance reduced from €1,000 to €50

5th Oct. 2021, at 02:57 am CEST#4
0 Likes

Nobody has liked this post so far
SpinMeUp wrote on 02.10.2021 at 16:16: Have played at Arlekin Casino many times. Belongs to the Dama N.V. group, with whom I have had only good experiences so far.

505€ in deposits and 1,000€ in withdrawals.

Played the days times again with a bonus I received by email
100€ + 100% match bonus + 50 Free Spins.

I gambled away the balance of 200 EUR, but with the 50 FS I won 34,xx€. I then turned those into a little over 1,000€ in Nolimits Infectious 5.

When the wagering was done, my balance was automatically reduced from 1,003€ to 50€.

The email with the bonus offer said:
" Max. win from free spins: 50 EUR/USD, 80 AUD/CAD/NZD, 0.00135 BTC or equivalent."

For me, this means that you can win a maximum of 50 EUR from the Free Spins themselves. Everything above that will be deleted after the end of the Free Spins. It just doesn't mean that you can't win and cash out with it anymore. In the Bonus terms there is also no withdrawal limit of Deposit free spins or similar.

In my opinion Arlekin Casinos applies its bonus terms incorrectly and I would be entitled to the full €1,000.

What do you say?

Bonus Terms
https://www.arlekincasino.com/bonus-terms-and-conditions

Free spins from Welcome bonus have 150 max payout and other 50 euro. It is even written in the terms and conditions

This post has been translated automatically

SpinMeUp
Rookie

Arlekin Casino: Balance reduced from €1,000 to €50

5th Oct. 2021, at 05:28 pm CEST#5
0 Likes

Nobody has liked this post so far
Eckbert wrote on 05/10/2021 at 02:57
Free spins from Welcome bonus have 150 max payout and otherwise 50 euros. Is even in the Agb inside

Hey,

Arlekin Casino has changed their bonus T&C after my complaint on casino.guru from

... "The maximum winning from no deposit free spins is 50 EUR/USD; [ xml-ph-0823@en
to
"The maximum winning from the free spins is 50 EUR/USD; [...]"

At the time of my playing, only the welcome free spins were limited to 150€ and no-deposit free spins to 50€. Nothing else was stated there.

I have not even received a response from them to my email from the previous Friday (live chat can be completely saved).
Of course I have not received the missing 953€ (1.003€ - 50€).

(Bonus) T&C without notification to change and this also to all evil afterwards to apply is rightly everywhere as absolutely unseriös and "rogue" regarded.

WARNING. Do NOT play on Arlekin Casino.

This post has been translated automatically

slotliebe89
Elite

Arlekin Casino: Balance reduced from €1,000 to €50

5th Oct. 2021, at 08:04 pm CEST#6
0 Likes

Nobody has liked this post so far
SpinMeUp wrote on 05/10/2021 at 17:28
Hey,

Arlekin Casino changed their bonus T&C after my complaint on casino.guru from

... "The maximum winning from no deposit free spins is 50 EUR/USD; [ xml-ph-0797@en
to
"The maximum winning from the free spins is 50 EUR/USD; [...]"

At the time of my playing, only the welcome free spins were limited to 150€ and no-deposit free spins to 50€. Nothing else was stated there.

I have not even received a response from them to my email from the previous Friday (live chat can be completely saved).
Of course I have not received the missing 953€ (1.003€ - 50€).

(Bonus) T&C without notification to change and this also to all evil afterwards to apply is rightly everywhere as absolutely unseriös and "rogue" regarded.

WARNING. Do NOT play on Arlekin Casino.

You didn't happen to take a screenshot of the old T&Cs? Sometimes, even if only minimally, the German translation of the T&Cs differs from the original English version. The English version is then always decisive.

This post has been translated automatically

tEquilA
Amateur

Arlekin Casino: Balance reduced from €1,000 to €50

5th Oct. 2021, at 08:15 pm CEST#7
0 Likes

Nobody has liked this post so far

Max. Win from freespins means, with the money resulting from the FS you can only win the 50€ or whatever. This is the case in almost all casinos

This post has been translated automatically

Hot Topics23rd Nov. 2024 at 08:05 pm CET

Watch-out
0
World
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately