I got my first Deposit of 50 euros with 250 euros as a bonus. Then I was lost all 300 euros.
I have deposited afterwards 25 completely new, but I see that I still have to fulfill bonus condition of old bonus from yesterday, although the deposit and bonus from yesterday I have totally lost, actually old bonus should be finished . But a customer service representative said that my new deposited 25 euro must still fulfill the bonus condition of old bonus ( still 11 thousand euro ) to pay out. It is ridiculous.
I said that I will report this casino as fraud if you send me back the deposit that is binding with no additional bonus. But the employees are very rude. They said that further deposits are always binding with old bonus. What should I do or how can I report you as a fraud.
Hello first . You can not do anything. Why did you even play in such a casino? This is a scam casino, with fake Novomatic slots. I think also blacklisted everywhere. You were still lucky that you have not deposited so much.
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Arescasino caution
25th Dec. 2019, at 03:37 am CET#3
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that is also really ne super rule that you have to convert his old dead
bonus must still convert although one new money without
bonus has deposited...there you have no more questions
Not at all the casino seems to have a Curacao license if at all and even if it were valid it would not help.
The Curacao authority does not investigate player concerns and also simply looks on when there are regulatory violations. There is really nothing that can be done about it. Casinos like Ares are easy made and unsuspecting people to rip off and pay out do the also only by feel and not over the own deposits. Large withdrawals can also not be processed for months and longer.
You are lucky that it happens now. Some play there months and only then realize that something is not right.
Arescasino caution
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I have deposited afterwards 25 completely new, but I see that I still have to fulfill bonus condition of old bonus from yesterday, although the deposit and bonus from yesterday I have totally lost, actually old bonus should be finished . But a customer service representative said that my new deposited 25 euro must still fulfill the bonus condition of old bonus ( still 11 thousand euro ) to pay out. It is ridiculous.
I said that I will report this casino as fraud if you send me back the deposit that is binding with no additional bonus. But the employees are very rude. They said that further deposits are always binding with old bonus. What should I do or how can I report you as a fraud.
Thank you
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Arescasino caution
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bonus must still convert although one new money without
bonus has deposited...there you have no more questions
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Arescasino caution
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The Curacao authority does not investigate player concerns and also simply looks on when there are regulatory violations. There is really nothing that can be done about it. Casinos like Ares are easy made and unsuspecting people to rip off and pay out do the also only by feel and not over the own deposits. Large withdrawals can also not be processed for months and longer.
You are lucky that it happens now. Some play there months and only then realize that something is not right.
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Arescasino caution
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Arescasino caution
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I have paid in and also paid out a few times there years ago!
Payouts were then very fast, about 24 hours after request!
Then I read by chance that they have fake slots!
Thereupon I played there no more!
How it looks today, I can not say unfortunately!
Have a nice day everyone!
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Arescasino caution
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I still think the same why also millions in license fees put if those apparently not even Novomatic can what
If Novomatic doesn't get you even though you use their products or violate their rights without paying then not even the NSA gets you
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