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# Other Casinos #: [solved] Admiralbet shameless support - delay of payouts

Topic created on 07th Feb. 2024 | Page: 1 of 1 | Answers: 3 | Views: 586
Toastbrot
Experienced

[solved] Admiralbet shameless support - delay of payouts

7th Feb. 2024, at 09:55 am CET#1
0 Likes

Nobody has liked this post so far
I have to vent my anger now...

so being kicked out of the chat by support in the middle of a conversation is not the first time you've read that here... I was objective and at no time did I approach support with emotion or anything else... I politely asked what was going on with my payout and why other payouts from other customers that were requested much later can be processed in minutes and mine is stuck untouched in the status "created for over 32 hours.

There was no response or attempt to help at all. After a short text module answer that it is system-dependent and whether there is anything else you can do, you are simply kicked out in the middle of the conversation... I'm sorry for the support agent if doing his job is apparently too exhausting for him, but what kind of behavior is it when you simply kick customers out of the chat in the middle of a conversation?

I would have understood if I had been presumptuous or cheeky but I wasn't... because I know that there is a person sitting there who is just doing his job.

I know I might be upset about a small thing, but for me it's just cheeky and I don't want to be treated like that as a customer. The fact that they leave the payout unprocessed for over 30 hours in the status "created" in the hope that you might cancel it yourself is one thing... But the fact that polite inquiries are punished with a kick out of the chat is simply impertinent and has nothing at all to do with customer friendliness.

I'm sorry but I was so annoyed that I just had to get rid of it.




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Julian
Elite

[solved] Admiralbet shameless support - delay of payouts

7th Feb. 2024, at 10:52 am CET#2
0 Likes

Nobody has liked this post so far
Hello eloquente,

I completely understand that you are upset about your experience with support in a situation like this.
Nevertheless, I wanted to point out that if you have a serious concern there, you are welcome to contact me via Communicator.
I may then be able to get in touch with our contact person to pass on your question.

This post has been translated automatically

Toastbrot
Experienced

[solved] Admiralbet shameless support - delay of payouts

7th Feb. 2024, at 11:11 am CET#3
1 Like

Liked this post: Avatar von Julian Julian
Julian wrote on 07.02.2024 at 10:52: Hello eloquente,

I completely understand that you are angry about your experience with the support in such a situation.
Nevertheless, I wanted to point out that if you have a serious concern there, you are welcome to contact me via Communicator.
I may then be able to get in touch with our contact person to pass on your question.


It has now been paid out and so the post has probably been resolved. I still didn't think the treatment was okay, but so be it for me, the issue is now closed. Thanks anyway for the effort and the offer of support on your part 🙂

Edit by Julian: Font color has been adjusted

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Julian
Elite

[solved] Admiralbet shameless support - delay of payouts

7th Feb. 2024, at 01:16 pm CET#4
0 Likes

Nobody has liked this post so far
The thread will be closed at the request of the thread creator.

The author of the thread was able to confirm that he has now received his payout and the problem has therefore been resolved.

This thread has been closed

This post has been translated automatically

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