Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Account blocking

Topic created on 05th Aug. 2022 | Page: 1 of 1 | Answers: 9 | Views: 1,519
zimi21

Account blocking

5th Aug. 2022, at 01:09 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello together.

Am brand new here and would be very happy for tips.

I have played after a long time again bit online casino (Interwetten) and won with beginner's luck over 10k.

What I then but only noticed afterwards, was that I have deposited my log in name as first and last name

Since I did not want to have any problems I have directly adjusted the name and sent all erorderlichen documents to them

Of course, they have now blocked me and will not give me any information. They say that they have the right to block the account and do not have to pay me my win.

Should I now call in a lawyer? Will that do anything? What would you do?

Thanks and greetings

This post has been translated automatically

upola
Legend

Account blocking

5th Aug. 2022, at 01:16 pm CEST#2
0 Likes

Nobody has liked this post so far
Definitely a lawyer.

No, I'm kidding, why exactly did they block your account? Have you ever written to the support, not the live chat.

This post has been translated automatically

zimi21

Account blocking

5th Aug. 2022, at 01:51 pm CEST#3
0 Likes

Nobody has liked this post so far

upola wrote on 05/08/2022 at 13:16: Definitely a lawyer.

No was kidding.Why exactly did they block your account. Have you ever written to support,not live chat.

Have spoken to support several times. They tell me that the account can be deleted and I have to be patient. The account was locked because my log in name instead of my real name is specified

This post has been translated automatically

denyo123
Experienced

Account blocking

5th Aug. 2022, at 03:07 pm CEST#4
0 Likes

Nobody has liked this post so far
? there has never been such a reason for an account blocking in this forum, if I'm not mistaken. The account was suspended on the grounds that your login name is your real name?

This post has been translated automatically

Kanalmalocher
Rookie

Account blocking

5th Aug. 2022, at 04:54 pm CEST#5
1 Like

Liked this post: Avatar von zimi21 zimi21
Strange but probably solvable. Be patient. It has one advantage: you can't mess it up during the waiting time.

This post has been translated automatically

R3hab
Elite

Account blocking

5th Aug. 2022, at 06:52 pm CEST#6
0 Likes

Nobody has liked this post so far
So you have entered your nickname in the field before name? Lol why did you do that
Or did I get it wrong?
To solve this should go without problems
Since you have sent everything else also directly with
Let's see what the answer
If they do not pay out the money
Who halt meeega doooof wa

This post has been translated automatically

Bonusbaron
Top Member

Account blocking

5th Aug. 2022, at 11:36 pm CEST#7
1 Like

Liked this post: Avatar von zimi21 zimi21
In your case it would be advisable if you turn to the MGA and describe the whole issue to them and since Interwetten now has a German license, it should eigendlich also be possible to turn to the new German gambling authority GGL, but I do not know whether the concerns and complaints already follow up, a try should still be worth 10K one does not give up so easily.

This post has been translated automatically

zimi21

Account blocking

6th Aug. 2022, at 03:14 am CEST#8
0 Likes

Nobody has liked this post so far
Yes have my log in name (pet name) as my real name specified🙈 According to support and their terms and conditions, they would have the right to delete my account with the associated win. I mean my money have taken the yes but when it comes to pay out everything is in the process of course...

Thank you dear people for your many tips. 2 weeks are already over. I'm waiting now just a bit and should there be nothing more I will contact the MGA.

This post has been translated automatically

gamble1
Icon

Account blocking

6th Aug. 2022, at 11:42 am CEST#9
0 Likes

Nobody has liked this post so far
zimi21 wrote on 06.08.2022 at 03:14 clock: Yes have my log in name (kosenamen) as my real name specified🙈 According to support and their AGB's they would have the right to delete my account with the associated win. I mean my money have taken the yes but when it comes to pay out everything is in processing of course...

Thank you dear people for your many tips. 2 weeks are already over. I'm waiting now just a bit and should there be nothing more I will contact the MGA.


So a nonsense where they have please the right to withhold your money because of a mistake? That can recognize every three year old that it is a mistake, especially since you have changed everything yourself


They would only have the right to keep your money if you were a completely different person but both names can be assigned to you so bullshit that will never hold up in front of the MGA or an arbitration board

They will probably go for a quick buck and hope they have found an idiot who will take it (sorry for the wording no offense)

This post has been translated automatically

zimi21

Account blocking

6th Aug. 2022, at 12:48 pm CEST#10
0 Likes

Nobody has liked this post so far

gamble1 wrote on 06.08.2022 at 11:42 am
Such a nonsense where do they have the right to withhold your money because of a mistake ? Any three year old can see that it is a mistake, especially since you have changed everything yourself


They would only have the right to keep your money if you were a completely different person but both names can be assigned to you so bullshit that will never stand before the MGA or an arbitration board

They will probably go for a quick buck and hope they have found an idiot who will take it (sorry for the choice of words no offense)

Quite the opposite. Thank you that motivates me and lets me believe dran that everything comes good👍

This post has been translated automatically

Hot Topics18th Nov. 2024 at 01:17 am CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately