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# Other Casinos #: Account blocking

Topic created on 05th Aug. 2022 | Page: 1 of 1 | Answers: 9 | Views: 1,533
zimi21

Account blocking

5th Aug. 2022, at 01:09 pm CEST#1
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Hello together.

Am brand new here and would be very happy for tips.

I have played after a long time again bit online casino (Interwetten) and won with beginner's luck over 10k.

What I then but only noticed afterwards, was that I have deposited my log in name as first and last name

Since I did not want to have any problems I have directly adjusted the name and sent all erorderlichen documents to them

Of course, they have now blocked me and will not give me any information. They say that they have the right to block the account and do not have to pay me my win.

Should I now call in a lawyer? Will that do anything? What would you do?

Thanks and greetings

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upola
Legend

Account blocking

5th Aug. 2022, at 01:16 pm CEST#2
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Definitely a lawyer.

No, I'm kidding, why exactly did they block your account? Have you ever written to the support, not the live chat.

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zimi21

Account blocking

5th Aug. 2022, at 01:51 pm CEST#3
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upola wrote on 05/08/2022 at 13:16: Definitely a lawyer.

No was kidding.Why exactly did they block your account. Have you ever written to support,not live chat.

Have spoken to support several times. They tell me that the account can be deleted and I have to be patient. The account was locked because my log in name instead of my real name is specified

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denyo123
Experienced

Account blocking

5th Aug. 2022, at 03:07 pm CEST#4
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? there has never been such a reason for an account blocking in this forum, if I'm not mistaken. The account was suspended on the grounds that your login name is your real name?

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Kanalmalocher
Rookie

Account blocking

5th Aug. 2022, at 04:54 pm CEST#5
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Liked this post: Avatar von zimi21 zimi21
Strange but probably solvable. Be patient. It has one advantage: you can't mess it up during the waiting time.

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R3hab
Elite

Account blocking

5th Aug. 2022, at 06:52 pm CEST#6
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So you have entered your nickname in the field before name? Lol why did you do that
Or did I get it wrong?
To solve this should go without problems
Since you have sent everything else also directly with
Let's see what the answer
If they do not pay out the money
Who halt meeega doooof wa

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Bonusbaron
Top Member

Account blocking

5th Aug. 2022, at 11:36 pm CEST#7
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Liked this post: Avatar von zimi21 zimi21
In your case it would be advisable if you turn to the MGA and describe the whole issue to them and since Interwetten now has a German license, it should eigendlich also be possible to turn to the new German gambling authority GGL, but I do not know whether the concerns and complaints already follow up, a try should still be worth 10K one does not give up so easily.

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zimi21

Account blocking

6th Aug. 2022, at 03:14 am CEST#8
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Yes have my log in name (pet name) as my real name specified🙈 According to support and their terms and conditions, they would have the right to delete my account with the associated win. I mean my money have taken the yes but when it comes to pay out everything is in the process of course...

Thank you dear people for your many tips. 2 weeks are already over. I'm waiting now just a bit and should there be nothing more I will contact the MGA.

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gamble1
Icon

Account blocking

6th Aug. 2022, at 11:42 am CEST#9
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zimi21 wrote on 06.08.2022 at 03:14 clock: Yes have my log in name (kosenamen) as my real name specified🙈 According to support and their AGB's they would have the right to delete my account with the associated win. I mean my money have taken the yes but when it comes to pay out everything is in processing of course...

Thank you dear people for your many tips. 2 weeks are already over. I'm waiting now just a bit and should there be nothing more I will contact the MGA.


So a nonsense where they have please the right to withhold your money because of a mistake? That can recognize every three year old that it is a mistake, especially since you have changed everything yourself


They would only have the right to keep your money if you were a completely different person but both names can be assigned to you so bullshit that will never hold up in front of the MGA or an arbitration board

They will probably go for a quick buck and hope they have found an idiot who will take it (sorry for the wording no offense)

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zimi21

Account blocking

6th Aug. 2022, at 12:48 pm CEST#10
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gamble1 wrote on 06.08.2022 at 11:42 am
Such a nonsense where do they have the right to withhold your money because of a mistake ? Any three year old can see that it is a mistake, especially since you have changed everything yourself


They would only have the right to keep your money if you were a completely different person but both names can be assigned to you so bullshit that will never stand before the MGA or an arbitration board

They will probably go for a quick buck and hope they have found an idiot who will take it (sorry for the choice of words no offense)

Quite the opposite. Thank you that motivates me and lets me believe dran that everything comes good👍

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