# Other Casinos #: Acc locked - Spin Casino (Palace Group)
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Acc locked - Spin Casino (Palace Group)
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I had registered at Spin Casino on 24.11 and deposited 100€ (no bonus). I managed to withdraw 500€ and sent all the necessary documents directly afterwards
A few days later, after I received neither a confirmation of the documents nor a withdrawal confirmation by mail, I noticed when logging in that I am locked.
By the way, I did not receive an account blocking mail either
Immediately I asked in the Live Chat and I was told, I summarize it times keyword-like zsm: (Chat Screenshots available)
- I have made in August a self-exclusion in the casino group in another casino
- On the question "Where I should have locked myself at all" could not be called me a casino
- the payout is known, they are "still waiting for feedback from the department"
- They can not give me a timeline how long it will take
- i should again send my ID, proof of address and statement that I am not addicted to gambling and am financially master of my situation (said, done.)
Since then 16 days have passed and I have not received any feedback until today.
So today I dared a new attempt in the live chat and got a completely different statement all of a sudden. I would have allegedly made on 03.12 at Spin Casino a permanent self-exclusion, since I immediately ask myself the question why should you do that if you have an active payout running?
In any case, I'm not aware of any fault and also told them I want to clear it without Complaint at AskGamblers etc
I hope someone here can get in touch with management and clear this issue up.
LG
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Acc locked - Spin Casino (Palace Group)
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If so, then you can possibly write off the money and get vill your Deposit back
If no I would make pressure that everything is clarified then they should tell you where when how you have locked should go yes despite data protection are yes apparently according to casino you
Edit: I think the casino is not listed here or have it just overlooked then unfortunately no one from the team could mediate
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Acc locked - Spin Casino (Palace Group)
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to the group belong among others cabaret club, ruby fortune and mummys gold, there irgenbdwo times block?
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Acc locked - Spin Casino (Palace Group)
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DieBlackjackBros
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Acc locked - Spin Casino (Palace Group)
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No, I really can't remember ever having played there
As Falko just said, you Deposit and play normally and only when you cash out you get banned. This is complete bullshit how can this be allowed? Then you should not even be able to register, as with MT Secure Ltd.
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