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# Other Casinos #: Acc locked - Spin Casino (Palace Group)

Topic created on 11th Dec. 2019 | Page: 1 of 1 | Answers: 4 | Views: 1,332
DieBlackjackBros
Rookie

Acc locked - Spin Casino (Palace Group)

11th Dec. 2019, at 04:01 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

I had registered at Spin Casino on 24.11 and deposited 100€ (no bonus). I managed to withdraw 500€ and sent all the necessary documents directly afterwards
A few days later, after I received neither a confirmation of the documents nor a withdrawal confirmation by mail, I noticed when logging in that I am locked.
By the way, I did not receive an account blocking mail either

Immediately I asked in the Live Chat and I was told, I summarize it times keyword-like zsm: (Chat Screenshots available)
- I have made in August a self-exclusion in the casino group in another casino
- On the question "Where I should have locked myself at all" could not be called me a casino
- the payout is known, they are "still waiting for feedback from the department"
- They can not give me a timeline how long it will take
- i should again send my ID, proof of address and statement that I am not addicted to gambling and am financially master of my situation (said, done.)

Since then 16 days have passed and I have not received any feedback until today.
So today I dared a new attempt in the live chat and got a completely different statement all of a sudden. I would have allegedly made on 03.12 at Spin Casino a permanent self-exclusion, since I immediately ask myself the question why should you do that if you have an active payout running?

In any case, I'm not aware of any fault and also told them I want to clear it without Complaint at AskGamblers etc
I hope someone here can get in touch with management and clear this issue up.

LG

This post has been translated automatically

gamble1
Icon

Acc locked - Spin Casino (Palace Group)

11th Dec. 2019, at 11:46 am CET#2
0 Likes

Nobody has liked this post so far
And you are sure that you have not locked anywhere?

If so, then you can possibly write off the money and get vill your Deposit back

If no I would make pressure that everything is clarified then they should tell you where when how you have locked should go yes despite data protection are yes apparently according to casino you

Edit: I think the casino is not listed here or have it just overlooked then unfortunately no one from the team could mediate

This post has been translated automatically

Dbac79
Elite

Acc locked - Spin Casino (Palace Group)

11th Dec. 2019, at 03:46 pm CET#3
0 Likes

Nobody has liked this post so far

DieBlackjackBros wrote on 12/11/2019 04:01: Hello,

I had registered on 24.11 at Spin Casino and deposited 100€ (no bonus). I managed to bring 500€ for withdrawal and sent directly all the necessary documents behind
A few days later, after I received neither a confirmation of the documents nor a withdrawal confirmation by mail, I noticed when logging in that I am locked.
By the way, I did not receive an account blocking mail either

Immediately I asked in the Live Chat and I was told, I summarize it times keyword-like zsm: (Chat Screenshots available)
- I have made in August a self-exclusion in the casino group in another casino
- On the question "Where I should have locked myself at all" could not be called me a casino
- the payout is known, they are "still waiting for feedback from the department"
- They can not give me a timeline how long it will take
- i should again send my ID, proof of address and statement that I am not addicted to gambling and financially master of my situation (said, done.)

Since then 16 days have passed and I have not received any feedback until today.
So today I dared a new attempt in the live chat and got a completely different statement all of a sudden. I would have allegedly made on 03.12 at Spin Casino a permanent self-exclusion, since I immediately ask myself the question why should you do that if you have an active payout running?

In any case, I'm not aware of any fault and also told them I want to clear it without Complaint at AskGamblers etc
I hope someone here can get in touch with management and clear this issue up.

LG

to the group belong among others cabaret club, ruby fortune and mummys gold, there irgenbdwo times block?

This post has been translated automatically

Falko
Icon

Acc locked - Spin Casino (Palace Group)

11th Dec. 2019, at 04:03 pm CET#4
1 Like

Liked this post: Avatar von DieBlackjackBros DieBlackjackBros
But it is also nasty that they do not automate a lock in all casinos of their group, as it is for example with the Rizk group. Lock me there in a casino, I can log in no other of this group more. What is reproached here now the TE to not have to pay out, that borders on fraud and is for him in any case very bitter to lose his win. The deposits he would not have been allowed to commit, he does not get back.

This post has been translated automatically

DieBlackjackBros
Rookie

Acc locked - Spin Casino (Palace Group)

11th Dec. 2019, at 04:08 pm CET#5
0 Likes

Nobody has liked this post so far
Dbac79 wrote on Dec 11, 2019 at 3:46 pm

to the group belong among others cabaret club, ruby fortune and mummys gold, there irbdwo times lock?

No, I really can't remember ever having played there

As Falko just said, you Deposit and play normally and only when you cash out you get banned. This is complete bullshit how can this be allowed? Then you should not even be able to register, as with MT Secure Ltd.

This post has been translated automatically

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