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# Other Casinos #: 24 Bettle casino huge win and money away

Topic created on 13th Dec. 2021 | Page: 1 of 1 | Answers: 4 | Views: 1,542
Sputi77-

24 Bettle casino huge win and money away

13th Dec. 2021, at 01:01 pm CET#1
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Hello Together

I am also an eccentric casino player and come from Switzerland.

Does anyone have experience at 24Bettle Casino?

I have been playing there for several years, clearly I have lost more than I have won.

Now here comes my account was fully verified. For your information I have lost at least 30'000€ in this time. I also made withdrawals and got the money transferred.

Suddenly about 2 years ago I got a message that the account needs to be re-verified and so on.

I did this , was even personally attended to by the VIP casino manager, etc. The release came, my account seie now again completely verified.

Now it comes, suddenly came the turnaround and I have made huge wins. Partially I had a total of more than 68'000€ Kontoogutahaben.

I then requested the first payout last Friday in the amount of 4'987€. Alright, 24 h to process until release etc. This morning I still had 45'000€ on the account plus the pending payment of 4'987€, gives just under 50'000€.

This morning the VIP manager congratulated me... I had a funny feeling about it... Logged in and my complete balance was gone, as a gesture of goodwill they left me 160€ on it. The requested payout was rejected.

What do you think about this and what can you do???

Thank you for your valuable contribution.

Kind regards

This post has been translated automatically

gamble1
Icon

24 Bettle casino huge win and money away

13th Dec. 2021, at 01:55 pm CET#2
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What has been given as the reason ?

Usually such cases occur only due to double accounts or bonus violations and very rarely at casinos where you play for ages

This post has been translated automatically

Sputi77-

24 Bettle casino huge win and money away

13th Dec. 2021, at 06:49 pm CET#3
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Hello gamble1😅

Thank you for your message.

Following is the reason:

Hello Domenic,

I have really bad news and I am so angry that I have to tell you that your payout is not possible because you violated the 30% rule.
This rule is explained in this screenshot - You can find more about these terms in the following link - https://www.24bettle.com/en/bonus_terms

What does it mean? - It means that your balance will be restored to its original level and you can start playing again. Be careful when it comes to the 30% rule

To explain what you should do - if you have a total Deposit balance of 100eur - the maximum bet should be 30eur, not more, because this will happen again

You have at the moment 160eur that you had when you deposited - your maximum bet is - 48eur

I am here if you need anything!!!

Have a nice day!


Funny, I have screenshots as proof that I didn't violate this rule...etc. Bonus conditions queried until bonus conditions were met, watched etc. Also screenshot with current withdrawable account balance, with 100% fulfilled bonus conditions...etc.

A cheek..

Do not know how to proceed, but especially the fact x 1000 € lost, and then 1x huge profit...and so.

Hard to believe😂

Kind regards
Domenic

This post has been translated automatically

masstube
Experienced

24 Bettle casino huge win and money away

13th Dec. 2021, at 08:00 pm CET#4
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Had only once contact with this "casino" and that was disastrous. Had deposited 10€ this lost then get free spins. After convert one was allowed to keep a maximum of 100 €. Have won about 40 € and then asked extra whether I can theoretically play up to infinity. This was confirmed to me. Then had a huge hit and wanted to pay out 1.2k. Then the same as you a bit. Money was gone the next day except for 4€ something(which was the win from the free spins before implementation). Have presented screenshots from chat etc but the casino said I broke some rule. Saftladen finger away and think unfortunately money you can tick off

This post has been translated automatically

Krabbenburger
Experienced

24 Bettle casino huge win and money away

13th Dec. 2021, at 08:18 pm CET#5
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Nobody has liked this post so far

Sputi77- wrote on 12/13/2021 at 18:49: Hello gamble1😅

Thanks for your message.

Following is the reasoning:

Hello Domenic,

I have really bad news and I am so angry that I have to tell you that your payout is not possible because you violated the 30% rule.
This rule is explained in this screenshot - You can find more about these terms in the following link - https://www.24bettle.com/en/bonus_terms

What does it mean? - It means that your balance will be restored to its original level and you can start playing again. Be careful when it comes to the 30% rule

To explain what you should do - if you have a total Deposit balance of 100eur - the maximum bet should be 30eur, not more, because this will happen again

You have at the moment 160eur that you had when you deposited - your maximum bet is - 48eur

I am here if you need anything!!!

Have a nice day!


Funny, I have screenshots as proof that I didn't violate this rule...etc. Bonus conditions queried until bonus conditions were met, watched etc. Also screenshot with current withdrawable account balance, with 100% fulfilled bonus conditions...etc.

A cheek..

Do not know how to proceed, but especially the fact x 1000 € lost, and then 1x huge profit...and so.

Hard to believe😂

Kind regards
Domenic

Hello Domenic

So if I understand you correctly you have taken a bonus and only when the Bonusbedinguen were fulfilled and you had only real money on the account more than 48 € bet ?
If that is so then you are absolutely in the right!
The casino belongs to Condor Group . This is a pretty dirty company with a very bad reputation. They are also on various blacklists.
What you can do now is to file complaints with Casino Guru and Askgamblers.
If that doesn't get you anywhere, you should contact the licensing authority MGA in Malta. If all this fails, you can still take legal action.
Since the amount involved is so high, you should contact a lawyer in Malta or use a service like Greentable Legal
They provide a lawyer and only in case of success you have to pay something.

This post has been translated automatically

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