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# Other Casinos #: 21.com experience?

Topic created on 02nd Sep. 2019 | Page: 1 of 2 | Answers: 16 | Views: 4,387
WithoutWings
Expert

21.com experience?

2nd Sep. 2019, at 12:40 pm CEST#9
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Since I'm starting to panic that the casino does not pay out the 3000 euros because they keep rejecting documents, I wanted to ask who has made good experiences with higher amounts:)

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Anonym

21.com experience?

2nd Sep. 2019, at 01:21 pm CEST#1
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I have you but yesterday written in detail... and with me it was only about 400euro, the intelligent common sense after even higher amounts rather probably even more hardened will be tried to ward off...
If my case is only an exception, well... what I doubt but from their whole behavior, incompetence in understanding of presented facts

But do not want to take away your hope, maybe I'm wrong and you get your money

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WithoutWings
Expert

21.com experience?

2nd Sep. 2019, at 01:58 pm CEST#2
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I had read that so I hope that there are still people here who have received high sums paid out there. So far they have only rejected the mobile phone bill now I have submitted a statement of account where they apparently again 3 days time.

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Anonym

21.com experience?

2nd Sep. 2019, at 02:25 pm CEST#3
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I was registered there just under 6 months, directly after the registration already times everything verified, went without problems... until then I had not even deposited. Only months later then the first time deposited...
One thing I have not told you yet because I also find it always shit when people here out of fear of not getting their money in addition in the comments are made ready by any rags, if there is still "oh, forget it... you never get " etc. and thus the question seeker even MORE try to pull down although one has already schiss not to get the money won, is in stress, by non-verifications or but much too late answering the casinos on emails...

This not received 400 euro payout was already the 2nd time within 7 days where I have not received the money. A week earlier I have already requested 100 euros for withdrawal and even then it did not happen. (often when I sign up in new casinos, the first time I make a small test payout to avoid exactly what you or I). Here, however, it was so that they have taken so long and I just gambled away the money after a few days

At the casino I'm really totally undecided... although MGA license I count the casino personally (if MGA LIzenz ÜBERHAUPT should still be a seal of approval) to the absolute worst category

What I would advise you now really, honestly is:

1) Follow EXACTLY their requests... (i.e. if they say they want your mobile phone bill, take a picture of the sheet in front of a black background so that all 4 corners of the letter are visible, don't blur the picture, always take the latest statement - some casinos say not older than 3 months, but I've also seen some with 2 months)

2) This casino in particular seems to delay EXTREMELY, be patient even if it takes longer (never waste a thought on playing again with this money out of frustration !!!!! I know, if you could use the money NOW right now it's very hard, anyway, stay strong... you can't change it anyway

3) If you are not sure what they want from you (there are casinos that want to have some notarized documents... total bullshit actually), ask someone from your circle of friends or acquaintances who knows about office clothes (the more emails I exchanged with them the more complicated the things they wanted from me, TOTALLY UNJUSTIFIED AND COMPLETELY UNNECESSARY)

further you can do NOTHING except keep your fingers crossed or at the very end turn on the MGA and describe there the machinations and the course of the whole action (the thing is, this has to be written in English. Get someone who can speak English better than you if you can't)
Keep every email you write or get back from them... take screenshots in the 21 Casino account of deposits and withdrawals and of the current account balance so that you can see today's date

good luck

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WithoutWings
Expert

21.com experience?

2nd Sep. 2019, at 02:45 pm CEST#4
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Thank you:) strangely enough, although I have also previously looked at the MGA license, if you google the casino is always the talk of which have their headquarters in Malta but are licensed by Caracao. On their side, the whole thing looks different

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WithoutWings
Expert

21.com experience?

2nd Sep. 2019, at 04:45 pm CEST#5
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Now the account statement was rejected...


Documents we approve:
- Utility bill (gas, water or landline/broadband)
- Bank document (a statement or another letter sent to you)
- Government-issued document


Yes well but electricity water I get yearly that is older, landline I do not have and the bank statement as a bank document was rejected now I wonder what else I should submit?

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WithoutWings
Expert

21.com experience?

2nd Sep. 2019, at 05:00 pm CEST#6
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Funny reason... supposedly the bank statement was uploaded as an electricity bill haha... you can't specify that at all....

So again submitted the statement.

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Anonym

21.com experience?

2nd Sep. 2019, at 06:59 pm CEST#7
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I always send the bill from unitymedia as an address Verification that you get monthly
Otherwise you must go to the public utility and ask if they can make you a printout, there will be today's date on it

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WithoutWings
Expert

21.com experience?

2nd Sep. 2019, at 08:44 pm CEST#8
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What surprises me much more that we are the only ones here who have apparently tried to pay out there

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WithoutWings
Expert

21.com experience?

3rd Sep. 2019, at 11:43 am CEST#10
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Sooo after I have warned the casino now the money should be on the way I am curious

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