Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: 21.com does not record deposits

Topic created on 29th Apr. 2019 | Page: 1 of 1 | Answers: 2 | Views: 1,308
Tobiego

21.com does not record deposits

29th Apr. 2019, at 03:47 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear community

I hope I get support here regarding my problem.

On Thursday (25.04.) as well as on Friday (26.04.) I have made a Deposit in the amount of
of 50,00 Euro.

The first deposit was not booked, I have written to the support via live chat
and told them about my problem

On Friday, I tried my luck again and again I was shown that the
with SOFORT was successful. Also in my account was displayed,
that the deposit was successful. But the credit was not credited to my account.

Both payments were credited to my bank account, so I have confirmation that the money was
Money was forwarded to the casino.

So far, I always get the info via chat that the colleagues in the relevant department are on the matter
are working on the matter

So far I have no credit on my casino account and the proofs such as transfer confirmations, the written
Confirmation from SOFORT AG support are forwarded but nothing happens.

What can I do? Does anyone have similar experiences?

Kind regards

Tobias

This post has been translated automatically

s00pernanny
Experienced

21.com does not record deposits

29th Apr. 2019, at 11:54 pm CEST#2
0 Likes

Nobody has liked this post so far
Hi, if a Deposit by Sofort times grinds with me, then it is at most a few minutes.
I would send the casino an email with screenshots of the debits. In addition, the info that you will book the money back again, because you can not use it in the casino.
Then you have the money at least back on your account and can use it elsewhere.

This post has been translated automatically

Anonym

21.com does not record deposits

30th Apr. 2019, at 03:06 am CEST#3
0 Likes

Nobody has liked this post so far
There is a technical error. This is extremely rare
You are forced to be patient, the problem should be fixed soon.

This post has been translated automatically

Hot Topics18th Dec. 2024 at 09:10 pm CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately