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# Other Casinos #: 21.com does not record deposits

Topic created on 29th Apr. 2019 | Page: 1 of 1 | Answers: 2 | Views: 1,296
Tobiego

21.com does not record deposits

29th Apr. 2019, at 03:47 pm CEST#1
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Hello dear community

I hope I get support here regarding my problem.

On Thursday (25.04.) as well as on Friday (26.04.) I have made a Deposit in the amount of
of 50,00 Euro.

The first deposit was not booked, I have written to the support via live chat
and told them about my problem

On Friday, I tried my luck again and again I was shown that the
with SOFORT was successful. Also in my account was displayed,
that the deposit was successful. But the credit was not credited to my account.

Both payments were credited to my bank account, so I have confirmation that the money was
Money was forwarded to the casino.

So far, I always get the info via chat that the colleagues in the relevant department are on the matter
are working on the matter

So far I have no credit on my casino account and the proofs such as transfer confirmations, the written
Confirmation from SOFORT AG support are forwarded but nothing happens.

What can I do? Does anyone have similar experiences?

Kind regards

Tobias

This post has been translated automatically

s00pernanny
Experienced

21.com does not record deposits

29th Apr. 2019, at 11:54 pm CEST#2
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Hi, if a Deposit by Sofort times grinds with me, then it is at most a few minutes.
I would send the casino an email with screenshots of the debits. In addition, the info that you will book the money back again, because you can not use it in the casino.
Then you have the money at least back on your account and can use it elsewhere.

This post has been translated automatically

Anonym

21.com does not record deposits

30th Apr. 2019, at 03:06 am CEST#3
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Nobody has liked this post so far
There is a technical error. This is extremely rare
You are forced to be patient, the problem should be fixed soon.

This post has been translated automatically

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