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# Other Casinos #: 21casino 3100€ cash out denied and cancelled

Topic created on 20th Nov. 2020 | Page: 1 of 2 | Answers: 12 | Views: 2,826
Betfree92
Visitor

21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 06:48 pm CET#1
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Good day dear community

I registered at 21casino and claimed the 50 free spins a 10 cents (non Deposit bonus) generated 6.20 from it. With the 6.20 I got Book of Dead 4 heads in the games on 20 cents and thus had 200€ on the speedometer. By playing further I had at the end 280€ on the clock and wanted to convert it! According to the casino, this is only possible if you make a deposit. This I have then also made on it went my minimum turnover to pay out the bonus on 9800 high (so the 35x) this bonus condition I can convert with a lot of luck and had at the end 3250€ in real money on my account! Thereupon I wanted to pay out 3100€ and had to verify myself. 2 days later came an email from the management that I only of these 3100 € 100 € plus my deposit of 10 credited.now I'm of course angry because I had read the agb and there it says that from the free spins maximum 100 € in wins can be generated I assumed it was only on exclusively the free spins related. It also said that all wins over 100 € will be deducted. Find it therefore a cheek to let a player 10,000 € to convert him with the real money still play and then only at payout say they are the money is not available! especially since in the bonus conditions is extra bonus without deposit! Since I had to make a deposit to be able to convert the bonus falls yes no longer under the point...

Is anyone familiar with this and could give me tips or assistance on how I can proceed against the casino?

This is the link to the bonus conditions


https://www.21casino.com/de/promotional-terms-conditions

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Cole666
Top Member

21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 06:51 pm CET#2
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Is unfortunately normal. Wins are often limited to 100 euros. Had you paid out and deposited again it would have been yours

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Betfree92
Visitor

21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 07:04 pm CET#3
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Could but only after I had converted 9xxx€ pay out that were the 3100€ and they were gone

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gamble1
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21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 08:44 pm CET#4
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Betfree92 wrote on 20.11.2020 at 19:04: Could but only after I had converted 9xxx€ pay out that were the 3100€ and they were gone

The problem is whether you get the bonus without Deposit and only with a deposit Umsetzt are unfortunately two pairs of shoes

Unfortunately, you are not entitled to anything over 100 € you can of course hope for goodwill and ask for a part but that was it then unfortunately already

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Betfree92
Visitor

21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 09:11 pm CET#5
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But in the support could show me my exact violation matching to the agb respectively what I violate exactly ...

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Betfree92
Visitor

21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 09:23 pm CET#6
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If I convert the bonus with a Deposit does not fall under the agb that it is a bonus without deposit ...

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Cole666
Top Member

21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 09:42 pm CET#7
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The same usually applies to them. In some cases, the rules are even stricter

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gamble1
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21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 09:48 pm CET#8
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Betfree92 wrote on 20.11.2020 at 21:23: If I convert the bonus with a Deposit does not fall under the agb that it is a No Deposit Bonus ...

Yes, because it is a difference if you get the bonus without deposit like in your case 50 Fs that you got completely without a deposit

What then happens afterwards the casino can decide whether you have to convert it with a deposit or with an offering to Fortuna is again something completely different fact is the bonus without deposit you have received


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Betfree92
Visitor

21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 09:52 pm CET#9
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gamble1 wrote on 20.11.2020 at 21:48
But because it is a difference if you get the bonus without Deposit like in your case 50 Fs you got totally without a deposit

What then happens afterwards the casino can decide whether you have to convert it with a deposit or with an offering to Fortuna is again something completely different fact is the bonus without deposit you have received


Yes I have received the bonus but have generated from it only 6.20 by the 50 fs...

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x****Y

21casino 3100€ cash out denied and cancelled

20th Nov. 2020, at 10:04 pm CET#10
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Betfree92 wrote on 20/11/2020 at 21:52

you could have won just 10 cents out of the 50 free spins, still the rules kick in. Consider as teaching money

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