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# Other Casinos #: 21 Casino makes drama with the payout

Topic created on 22nd Feb. 2019 | Page: 1 of 1 | Answers: 2 | Views: 2,251
Fak4er

21 Casino makes drama with the payout

22nd Feb. 2019, at 12:28 pm CET#1
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Hello, Dear Community, I have been playing on 21 Casino for a long time and never had any problems until now
Until 2 days ago. Where I got this email


Hello players,

We hope you are well.
Please note that we have found discrepancies between your ID and your registered data.
Please send us an explanation for these discrepancies.
We also require additional documents:
- Proof of deposits from both bank accounts used. Please make sure all details are clearly visible, including first and last name and date of deposit



I do not understand this until now I never had any problems just the last 3 months 4 times paid out from 3000 euro, 4000 euro, and even more and now when I wanted to pay out 3000 euro the last days I got this


I have 2 bank accounts inside of me and my father, but of course fully empowered. Since I always send my salary to my father's account and therefore with his also pay in and out

I have because Ausweiß of my father and a power of attorney to the casino already 2017 sent and which were also confirmed and now comes something like this

What can I do about it that they pay out my money?

Thanks a lot

This post has been translated automatically

Anonym

21 Casino makes drama with the payout

22nd Feb. 2019, at 12:33 pm CET#2
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Maybe you should create a post at askgamblers, there it has more effect. And the new documents already sent?

This post has been translated automatically

Fak4er

21 Casino makes drama with the payout

22nd Feb. 2019, at 12:35 pm CET#3
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Peter8 wrote on 02/22/2019 12:33 pm: Maybe you should create a post at askgamblers,there it has more impact. And the new documents already sentAuf

Already replied to the email with explanation and documents. 2 days ago but still no response.

This post has been translated automatically

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