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# Other Casinos #: 18.000€ win, now there are problems with the payout

Topic created on 01st Mar. 2019 | Page: 1 of 5 | Answers: 41 | Views: 10,526
M****x

18.000€ win, now there are problems with the payout

1st Mar. 2019, at 11:55 pm CET#42
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Afternoon,

i am brand new here and I am contacting you because of a payout problem.

I have won 3 days ago at onlinecasino.de 18.000€!!! This is the biggest win I ever had (otherwise my maximum was 1.500€). I have not claimed any bonus or anything else it is all real money. Which was also confirmed to me on the phone.

But now I wanted to withdraw my money and the first thing the casino wanted me to verify. I have also done and 1 day later came to the Verification of my 2nd credit card is missing (the first with which I have also deposited, I have sent)
Problem is: I have deposited with this credit card 2 years ago ONCE a small amount and now there is this credit card no longer. I have communicated everything in writing to the casino and I hear now for 2 days but nothing more...

Do you know what to do? For me, this is really damn much money and I want to fight until I get the money

Does anyone have experience?

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Anonym

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 12:00 am CET#1
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Why don't you call again? Is actually a good oc

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M****x

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 12:09 am CET#2
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I have already, the on the phone always say that are not responsible for it checks everything the "disbursement department" I should write there an email.

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Borando
Rookie

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 12:13 am CET#3
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Liked this post: Avatar von Insa24 Insa24
First and foremost, have a lot of patience ☝️

Have won a few years ago 5,000 € at StarGames, after multiple Verification and stalling I had received the money after 2 weeks... with larger sums they like to take their time...

if you do not have the money in 14 days I would only initiate further steps...
otherwise remains only wait and anticipation

And congratulations 😉

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Anonym

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 12:14 am CET#4
1 Like

Liked this post: Avatar von Sahip74 Sahip74
M11ax wrote on 02/03/2019 at 00:09: I already have, those on the phone always say they are not responsible for that checks everything the "Auszahlungsabteilung" I should write a mail there.

I think you have to bring a little patience. If you have played without a bonus, you should get your money.

At 18k I understand your excitement. Or impatience
Hgw by the way

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M****x

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 12:27 am CET#5
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Thanks already for this guys 🤞🏻.
That calms me down a bit! I think I must now really wait and stay cool, which is pretty hard for me

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Falko
Icon

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 12:44 am CET#6
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I had once applied to the online casino just ne payout of 150 euros, of course, had to verify me before and until they have checked the email finally came that everything is ok, which took almost 2 weeks. Is normal that you have to bring patience in this casino. The casino is operated from Bautzen so the seat is here directly in Germany. There you do not have to worry about the payout of his wins, just takes longer than elsewhere

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c****o

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 02:01 am CET#7
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Falko wrote on 02.03.2019 at 00:44 clock: I had once applied to the online casino just times ne payout of 150 euros, of course, I had to verify before and until the have checked the email finally came that everything is ok, which took almost 2 weeks. Is normal that you have to bring patience in this casino. The casino is operated from Bautzen so the seat is here directly in Germany. There you do not have to worry about the payout of his wins, just takes longer than elsewhere.

Already enormously long maximum within 1-48 h. In most casinos around Which casino is it the?

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c****o

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 02:03 am CET#8
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Sorry just seen I would contact the finance department directly has helped with me at most casinos

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M****r

18.000€ win, now there are problems with the payout

2nd Mar. 2019, at 02:23 am CET#9
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Don't worry about the casino. I know it well and so far everyone has received their payout. I think that the Verification just takes a little long, because there are a lot of requests

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