# Other Casinos #: 15.500 € payout - Being stalled STSBET

IceLeek wrote on Dec 05, 2019 at 11:17 am: Hello everyone first. I came across you guys through the internet and feel like the forum here is one of the few that can help me with this situation.

I signed up at the casino STSBET and deposited there 1,200 € and 300 € and made a sports bet. With that I won about 5,300 €. Of that I gambled away €4,300 on Blackjack and then made another sports bet with €1,000 and won 13,500 ca. Then played BlackJack per round 2,000 was an up and down and came to 15,500 ca

In advance I have not accepted any Bonuses or the like.

Now it started I should verify me first time what is also normal. I have sent all the documents that you have requested from me to you. Then it was said that you would not accept my account statements, but the immediate debits on original account statements must be visible. Okay, I went to the bank, printed out the account statements and presented them to you. Then they said that I can Deposit via Sofort but they do not offer this withdrawal method. I should deposit money with another deposit method so that the system can then pay out to the deposit system used

Okay then I deposited by Debit MasterCard, which is connected to my N26. Now it goes on that you want to have from my SOFORT account which I do not have account statements, which I have also made clear to you that the account statements from which the large deposits would be enough because everything is visible there,

Then they tell me to upload the statements from my Debit Mastercard. When I try to explain to them that the Debit Mastercard does not have its own statements but is linked to my current account at N26 and the account statements of N26 are relevant, they do not want to understand and write to me again.

I should upload the account statements from SOFORT and from the Debit Mastercard with which I deposited. This is a cat and mouse game, there are no account statements from SOFORT the debits are viewable in my account, which you got. And that with N26 do not understand or do not want to understand.

I am literally stalled - What should I do help...

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IceLeek wrote on 05.12.2019 at 11:54 am: First of all, I had sent them the account statements as a screenshot, which was not accepted. Now I have the account statements from the account with which I have deposited the 1200 and 300 € printed in the bank and photographed + scanned and send them

But as I said, I have the feeling that they are trying to keep me from falling off the wagon and gambling the money away. But I will not even touch 1 € on principle until the money is paid out.

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IceLeek wrote on Dec 05, 2019 at 12:25 pm
Now I have received this email. I write them a quite long text apparently they have now seen the instant debits to verify. But they don't understand that there is no statement for the card number 8154 because it is a Debit Mastercard. I write them that explain to them exactly but it is not addressed


I have deposited with a Debit MasterCard and the money is debited from my current account, which is different from where the 1200 and 300 € deposits were made. Now this card number listed above is not listed on my checking account because it is a Debit Mastercard

They don't want to understand that or just don't understand it. I don't even think they understand German but use a translation tool.

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Bvb1995 wrote on 05/12/2019 at 15:06: Gw but what is that the again for a page

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