Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Omni Slots: [solved] Deposit not credited, casino talks its way out of it

Topic created on 06th Oct. 2022 | Page: 1 of 1 | Answers: 7 | Views: 1,802
Gehtdichnixan
Visitor

[solved] Deposit not credited, casino talks its way out of it

6th Oct. 2022, at 05:32 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello,

i deposited 20€ at this casino via Myfinity on 04.10 around 3pm
Money was debited from my bank account, the transaction is also clearly visible on my Myfinity account, but the money was never credited to my player account

Support only put me off and always gave other reasons for the delay. Now I got a mail from the support, because I asked by mail where my Deposit remains since I'm waiting for 2 days already, now they say I allegedly never deposited the money. I have already sent the support 2 days ago in the chat a receipt of the transfer from my bank account, I do not understand how they now come to tell me that I had never deposited?

20€ is not much but I'll do a devil and leave it like that because it's not true. I have a transfer receipt and I have a screenshot of the transaction on Myfinity and they claim I never deposited the money

This post has been translated automatically

Anonym

[solved] Deposit not credited, casino talks its way out of it

6th Oct. 2022, at 07:54 pm CEST#2
0 Likes

Nobody has liked this post so far
Sounds like a technical problem, something like that happens from time to time. With Trustly these problems were frequent, while it is rather a rarity with e-wallets.

Probably there will be a chargeback, this can take up to several weeks. If I were you, I would contact the support of Myfinity. In any case, your money will not have disappeared

This post has been translated automatically

Gehtdichnixan
Visitor

[solved] Deposit not credited, casino talks its way out of it

6th Oct. 2022, at 09:24 pm CEST#3
0 Likes

Nobody has liked this post so far
Hello,

Myfinity will not be able to do anything, I can see under transactions that it was transferred. Above the amount on Myfinity it also says that the total amount has been credited to the recipient's account. Omnislots has the receipt of the transfer from my bank photo

I personally like to Deposit money in other casinos through Myfinity, I have never had this problem and Omnislots claims that I have not deposited the money, which is not true

This post has been translated automatically

Anonym

[solved] Deposit not credited, casino talks its way out of it

6th Oct. 2022, at 09:48 pm CEST#4
0 Likes

Nobody has liked this post so far
Gehtdichnixan wrote on 06/10/2022 at 21:24: Hello,

Myfinity will not be able to do anything about it I can see under transactions that it has been transferred. Above the amount on Myfinity it also says that the total amount has been credited to the recipient's account. Omnislots has the receipt of the transfer from my bank photo

I personally like to Deposit money in other casinos through Myfinity, I have never had this problem and Omnislots claims that I have not deposited the money which is not true

Maybe prove the receipt from Mifinity to the casino instead of the posting from the bank account to Mifinity?

This post has been translated automatically

Daniel89
Rookie

[solved] Deposit not credited, casino talks its way out of it

7th Oct. 2022, at 04:18 am CEST#5
0 Likes

Nobody has liked this post so far
The same thing has already happened to me twice in two different casinos with the payment Provider Mifinity.

At Mifinity under the transactions I then made a screenshot of the transfer and contacted them by mail. After a few days, I then received a receipt from Mifinity and sent that again to the casino. I received the money back in a casino, but this took 2-3 weeks.

I think it's a technical problem in between, or you have closed the window too quickly after the payment.

Otherwise, this is a top payment provider that I use regularly.

This post has been translated automatically

Caro
Expert

[solved] Deposit not credited, casino talks its way out of it

7th Oct. 2022, at 09:13 am CEST#6
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Heyhey, I have forwarded the thread to the manager. Let's see what he says, I'll keep you posted.

This post has been translated automatically

Gehtdichnixan
Visitor

[solved] Deposit not credited, casino talks its way out of it

8th Oct. 2022, at 05:10 pm CEST#7
1 Like

Liked this post: Anonym
Hello all,

the issue has been resolved I have received a reply and the money will be transferred to my account. Apparently there was a technical problem

The thread can be closed. Thank you

This post has been translated automatically

Caro
Expert

[solved] Deposit not credited, casino talks its way out of it

9th Oct. 2022, at 09:52 am CEST#8
0 Likes

Nobody has liked this post so far
After the problem is solved, I will close the thread.

This thread was closed

This post has been translated automatically

Hot Topics19th Dec. 2024 at 02:05 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately