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NYspins: Violation of the bonus conditions

Topic created on 23rd Jun. 2019 | Page: 1 of 2 | Answers: 10 | Views: 3,942
Carry

Violation of the bonus conditions

23rd Jun. 2019, at 06:26 pm CEST#1
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Hello dear ones,

The following situation:
200€ deposited, 200€ bonus received
after a short time / few spins won with one spin 4200€.

After that I wanted to fulfill the turnover requirements. Required were 12.000€ as turnover condition
After the 12k my account balance was on 5425€..Bonuses for the time being converted and accepted.

Then I wanted to pay out the full amount. This was now denied me, with the reason that I had used in a single spin 6€ and 5€ would be allowed but maximum. All other spins were 5€ or less.
That I understand so far everything, only 1 single spin? Obviously that could have just happened by accident, but are they that hardcore?
Why can you technically bet more than 5€ at all, why is there no hint or the bet doesn't count as successfully wagered?

Is this serious or obviously my fault? What would you do now?


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upola
Legend

Violation of the bonus conditions

23rd Jun. 2019, at 06:51 pm CEST#2
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Which casino did you play at?
Here was the days already once such a case.

If you take it exactly, you have violated the bonus conditions.
Ok I do not find that.
Maybe you can do something with the casino on goodwill, otherwise you can do nothing.

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Plattkaller
Rookie

Violation of the bonus conditions

23rd Jun. 2019, at 06:53 pm CEST#3
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Hi, this was obviously your mistake so you can't expect to ever get the win.
Sounds harsh, but unfortunately it is so...:/

As soon as you claim the bonus, you confirm that you have read the terms and conditions and that you agree with them.

There are many cases here in the forum that share the same fate

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gamble1
Icon

Violation of the bonus conditions

23rd Jun. 2019, at 06:58 pm CEST#4
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Most of the time the casinos are 100% conditional but lately some are very accommodating

let's say so if you get your Deposit back would be a goodwill way because claim to it you have unfortunately not because it was your mistake

The win you will not see to high Warwarscheinlichkeit

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Dbac79
Elite

Violation of the bonus conditions

23rd Jun. 2019, at 08:32 pm CEST#5
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honestly, too high by mistake? so you play 100 spins on 5 euro and then by mistake you click on the + button until you are at 6 euro by mistake then on spin and by mistake again the - button until you are again at exactly 5 euro and continue playing?

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Emx81
Top Member

Violation of the bonus conditions

23rd Jun. 2019, at 10:36 pm CEST#6
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A spin can also be accidental. Why would someone take a Risk, either accidentally or consciously/unknowingly several spins.
So your Deposit should be returned to you.
Good to know, NYSpins....

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Dbac79
Elite

Violation of the bonus conditions

23rd Jun. 2019, at 11:57 pm CEST#7
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Emx81 wrote on 06/23/2019 at 22:36: A spin may have been accidental. Why would anyone take a Risk, either accidentally or knowingly/unknowingly multiple spins.
So your Deposit you should get back.
Good to know, NYSpins....

yes one spin maybe, but you can't accidentally increase the bet by clicking multiple times and then accidentally decrease it again by clicking multiple times, that would be like accidentally entering the right combination in a combination lock by mistake

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Carry

Violation of the bonus conditions

24th Jun. 2019, at 01:21 pm CEST#8
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Dbac79 wrote on 06/23/2019 23:57 PM

yes a spin maybe, but you can't accidentally increase the stake by clicking multiple times and then accidentally decrease it again by clicking multiple times, that would be like accidentally entering the correct combination on a combination lock by mistake

With 12.000 € turnover requirement and 5€ max bet, you can calculate that I had to do at least 2400 spins (apart from the fact that most spins were less than 5€)

I also assume that it was my mistake. Because I can't really believe that a casino would "slip" me something like that to avoid a payout. Only I can not completely exclude it. That would be if of course otherwise the hammer...

So far I also had correspondence with the casino: The end of the song:
I get my Deposit back (200€), more is not inside.

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Klempo77
Expert

Violation of the bonus conditions

24th Jun. 2019, at 07:40 pm CEST#9
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Carry wrote on 06/24/2019 at 13:21
With €12,000 turnover requirement and €5 max wager, you can figure I had to do at least 2400 spins (not to mention most spins were less than €5)

I also assume that it was my mistake. Because I can't really believe that a casino would "slip" me something like that to avoid a payout. Only I can not completely exclude it. That would be if of course otherwise the hammer...

So far I also had correspondence with the casino: The end of the song:
I get my Deposit back (200€), more is not inside.

In my opinion, you should be glad that you at least got your deposit. I know some who keep everything, and your account is blocked

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citrusmumu

Violation of the bonus conditions

30th Aug. 2019, at 07:50 pm CEST#10
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i won today wanted to withdraw it and mine also had over 5 euros betting round I have but never at irgentein casino can someone hhelfe me the money was fixed

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