Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

NYspins: Violation of the bonus conditions

Topic created on 23rd Jun. 2019 | Page: 1 of 2 | Answers: 10 | Views: 4,034
Carry

Violation of the bonus conditions

23rd Jun. 2019, at 06:26 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear ones,

The following situation:
200€ deposited, 200€ bonus received
after a short time / few spins won with one spin 4200€.

After that I wanted to fulfill the turnover requirements. Required were 12.000€ as turnover condition
After the 12k my account balance was on 5425€..Bonuses for the time being converted and accepted.

Then I wanted to pay out the full amount. This was now denied me, with the reason that I had used in a single spin 6€ and 5€ would be allowed but maximum. All other spins were 5€ or less.
That I understand so far everything, only 1 single spin? Obviously that could have just happened by accident, but are they that hardcore?
Why can you technically bet more than 5€ at all, why is there no hint or the bet doesn't count as successfully wagered?

Is this serious or obviously my fault? What would you do now?


This post has been translated automatically

upola
Legend

Violation of the bonus conditions

23rd Jun. 2019, at 06:51 pm CEST#2
0 Likes

Nobody has liked this post so far
Which casino did you play at?
Here was the days already once such a case.

If you take it exactly, you have violated the bonus conditions.
Ok I do not find that.
Maybe you can do something with the casino on goodwill, otherwise you can do nothing.

This post has been translated automatically

Plattkaller
Rookie

Violation of the bonus conditions

23rd Jun. 2019, at 06:53 pm CEST#3
0 Likes

Nobody has liked this post so far
Hi, this was obviously your mistake so you can't expect to ever get the win.
Sounds harsh, but unfortunately it is so...:/

As soon as you claim the bonus, you confirm that you have read the terms and conditions and that you agree with them.

There are many cases here in the forum that share the same fate

This post has been translated automatically

gamble1
Icon

Violation of the bonus conditions

23rd Jun. 2019, at 06:58 pm CEST#4
0 Likes

Nobody has liked this post so far
Most of the time the casinos are 100% conditional but lately some are very accommodating

let's say so if you get your Deposit back would be a goodwill way because claim to it you have unfortunately not because it was your mistake

The win you will not see to high Warwarscheinlichkeit

This post has been translated automatically

Dbac79
Elite

Violation of the bonus conditions

23rd Jun. 2019, at 08:32 pm CEST#5
0 Likes

Nobody has liked this post so far
honestly, too high by mistake? so you play 100 spins on 5 euro and then by mistake you click on the + button until you are at 6 euro by mistake then on spin and by mistake again the - button until you are again at exactly 5 euro and continue playing?

This post has been translated automatically

Emx81
Top Member

Violation of the bonus conditions

23rd Jun. 2019, at 10:36 pm CEST#6
0 Likes

Nobody has liked this post so far
A spin can also be accidental. Why would someone take a Risk, either accidentally or consciously/unknowingly several spins.
So your Deposit should be returned to you.
Good to know, NYSpins....

This post has been translated automatically

Dbac79
Elite

Violation of the bonus conditions

23rd Jun. 2019, at 11:57 pm CEST#7
0 Likes

Nobody has liked this post so far

Emx81 wrote on 06/23/2019 at 22:36: A spin may have been accidental. Why would anyone take a Risk, either accidentally or knowingly/unknowingly multiple spins.
So your Deposit you should get back.
Good to know, NYSpins....

yes one spin maybe, but you can't accidentally increase the bet by clicking multiple times and then accidentally decrease it again by clicking multiple times, that would be like accidentally entering the right combination in a combination lock by mistake

This post has been translated automatically

Carry

Violation of the bonus conditions

24th Jun. 2019, at 01:21 pm CEST#8
0 Likes

Nobody has liked this post so far
Dbac79 wrote on 06/23/2019 23:57 PM

yes a spin maybe, but you can't accidentally increase the stake by clicking multiple times and then accidentally decrease it again by clicking multiple times, that would be like accidentally entering the correct combination on a combination lock by mistake

With 12.000 € turnover requirement and 5€ max bet, you can calculate that I had to do at least 2400 spins (apart from the fact that most spins were less than 5€)

I also assume that it was my mistake. Because I can't really believe that a casino would "slip" me something like that to avoid a payout. Only I can not completely exclude it. That would be if of course otherwise the hammer...

So far I also had correspondence with the casino: The end of the song:
I get my Deposit back (200€), more is not inside.

This post has been translated automatically

Klempo77
Expert

Violation of the bonus conditions

24th Jun. 2019, at 07:40 pm CEST#9
0 Likes

Nobody has liked this post so far
Carry wrote on 06/24/2019 at 13:21
With €12,000 turnover requirement and €5 max wager, you can figure I had to do at least 2400 spins (not to mention most spins were less than €5)

I also assume that it was my mistake. Because I can't really believe that a casino would "slip" me something like that to avoid a payout. Only I can not completely exclude it. That would be if of course otherwise the hammer...

So far I also had correspondence with the casino: The end of the song:
I get my Deposit back (200€), more is not inside.

In my opinion, you should be glad that you at least got your deposit. I know some who keep everything, and your account is blocked

This post has been translated automatically

citrusmumu

Violation of the bonus conditions

30th Aug. 2019, at 07:50 pm CEST#10
0 Likes

Nobody has liked this post so far
i won today wanted to withdraw it and mine also had over 5 euros betting round I have but never at irgentein casino can someone hhelfe me the money was fixed

This post has been translated automatically

Hot Topics31st Dec. 2024 at 10:26 pm CET

Offline Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately