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NYspins: [solved] Nyspins.com Delayed payout for 2 weeks.

Topic created on 30th Jan. 2020 | Page: 1 of 1 | Answers: 6 | Views: 2,139
Anonym

[solved] Nyspins.com Delayed payout for 2 weeks.

30th Jan. 2020, at 11:11 am CET#1
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Hello, today I would like to complain about Nyspins.com Casino

I have won today 2 weeks ago (16.01.2020) at NYspins 120 euros (not a big amount for a casino(actually nothing)). As a result, after 2 hours I got an email that I should verify. (And not after the 20 minutes payout time you advertise). So far so good. A Verification as it is done in most casinos. So I sent my documents. As a result, after 96 hours I received a message that my bank statement cannot be accepted. I then sent another one. Again 96 hours waiting. I then received a letter saying that you do not accept N26 account statements. I then sent a statement from another bank. This was accepted after another 96 hours.... In the meantime I contacted the support and they wrote that the withdrawal will be done when the statement was accepted. However, this was not the case. After I waited 96 hours a brazen email that I should now also verify my MuchBetter account. And they notice this after almost 1 week and a half and 4 conversations? No. This is a brazen delaying tactic because my withdrawal was cancelled and I had the money in my account.



I of course immediately returned the money for withdrawal and did not gamble anything away. This casino advertises 20 minute withdrawals and intentionally takes more than 2 weeks for verification. Nyspins.com is absolutely not recommended.


This post has been translated automatically

Caro
Expert

[solved] Nyspins.com Delayed payout for 2 weeks.

30th Jan. 2020, at 01:33 pm CET#2
1 Like

Liked this post: Avatar von OnkelBirne OnkelBirne
Hi Green, I have forwarded your post to the Casino Manager at NYspins. She said she would be happy to look at your case and comment soon
Kind regards Caro

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Anonym

[solved] Nyspins.com Delayed payout for 2 weeks.

30th Jan. 2020, at 02:15 pm CET#3
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Caro wrote on 01/30/2020 at 1:33 pm: Hi Green, I forwarded your post to the casino manager at NYspins. She said she would be happy to look at your case and comment soon
Kind regards Caro


Thank you

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Milan030
Amateur

[solved] Nyspins.com Delayed payout for 2 weeks.

30th Jan. 2020, at 02:52 pm CET#4
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Had earlier times änhliche experiences with this casino -.-

Cross your fingers that Caro can help you and everything turns out well

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SuprVra
Visitor

[solved] Nyspins.com Delayed payout for 2 weeks.

30th Jan. 2020, at 05:12 pm CET#5
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Hey @Green,
i am very sorry to read that you have had problems with us. I can understand only too well that this must be very frustrating for you.

It was our mistake to ask for your bank statements instead of going directly to MuchBetter

So by now it doesn't matter if your bank statements are accepted or not and since we have the documents for Muchbetter, it should be quick now

I have just asked for your request to be processed as soon as possible, so hopefully your payout will reach you quickly

LG and thanks to GJ team for forwarding!!!

This post has been translated automatically

Anonym

[solved] Nyspins.com Delayed payout for 2 weeks.

30th Jan. 2020, at 05:48 pm CET#6
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SuprVra wrote on 30.01.2020 at 17:12: Hey @Green,
i am very sorry to read that you have had problems with us. I can understand all too well that this must be very frustrating for you.

It was our mistake to ask for your bank statements instead of MuchBetter directly

So by now it doesn't matter if your bank statements are accepted or not and since we have the documents for Muchbetter, it should be quick now

I have just asked for your request to be processed as soon as possible, so hopefully your payout will reach you quickly

LG and thanks to the GJ team for forwarding!!!

Thanks for the message. Let's see if it will be something today or tomorrow (since the 96 hours are over again).


But at least good to see that something happens

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Caro
Expert

[solved] Nyspins.com Delayed payout for 2 weeks.

4th Feb. 2020, at 11:08 am CET#7
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Unfortunately, the user has deleted himself a few days ago, however, I just received the info from the casino manager that the TE has successfully received his money. So the thread can be closed and marked as solved.

This thread was closed

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