NYspins: [solved] Nyspins incredible verification and payout delay

shortleg wrote on 12/03/2021 at 19:26: Here again in the correct subforum.
Hello, I have been a customer at NYspins since January 2021. On my first withdrawal my account was fully verified.
After many deposits and withdrawals, I was suddenly contacted by the support of VoodooDreams , I should please verify my account.
I have of course answered that I do not have an account there.
Again and again I was written to by VoodooDreams, which I should finally submit my documents.
On my questions, how they come on me, there was no answer.
Since I am waiting for 4 days also still on 2 payouts of 3800€ with NYspins , I have written to the chat, which then told me
that I had not responded to the requests for account re-verification and that there would be no payout for so long.
I informed my counterpart of course that I had not received any request from NYspins to submit any documents, but only from Voodoodreams and that I did not know them.
He then told me that they do support for both casinos and that there must have been a mix-up in the sender email.
So were then already times 2 days rum.
I then uploaded the required bank statement and my salary statement for February.
Again 2 days nothing. When I asked again, I was told that my bank statements showed 4 incoming payments through Trustly.
Now NYspins wants a confirmation of the other casinos, with player name, account number, real name in which I have won, before it continues with the verification.
I'm running out of ideas.
The 48 hours that it is supposed to take for a document to be verified are always exceeded, until there is another request to submit something new again.

In the chat I learned that they have to determine that my deposits are from "legal" income.
When I told the good man that Nyspins has paid me more than I have deposited, he said that I should please clarify everything else by mail.
I seriously wonder why a casino which has paid me in January and February itself about 20,000 €, comes to the idea, a proof of origin of my money, which I have deposited in recent weeks with them required. Nyspins has paid it out to me itself. The approx. 10,000€ that came in from another casino, I am supposed to explain to them and provide proof of origin. This is ridiculous.
I am curious to see what will be asked of me again after another 48 hours.

This post has been translated automatically

This post has been translated automatically

This post has been translated automatically

Fuellii wrote on 03/14/2021 at 10:47 am: I have been waiting for 500 euro payout on MuchBetter for 8 days now. My account was verified a long time ago and now they wanted a document for muchbetter Verification which is no problem. Uploaded directly and now 8 days later they tell me in chat every day that the document has not been uberprüft yet. I have never paid out there but user months away every now and then what deposited, significantly more than the 500 I wanted to pay out now. I find it ne disgusting how one is stalled there. So that one comes best still in temptation to cancel the payout.

This post has been translated automatically

gamble1 wrote on 14.03.2021 at 17:06 Clock
Log out and in I can not cancel mine at all with which is sometimes funny a while you can it and then no longer

This post has been translated automatically

shortleg wrote on 17.03.2021 at 18:44: After I wrote to the support that I will turn on the MGA, suddenly everything went very fast. My 3800€ was paid out and I put my account there on hold for 1 year.

This post has been translated automatically