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NYspins: Win (over 1500€) is simply set to 0

Topic created on 14th Mar. 2019 | Page: 1 of 2 | Answers: 11 | Views: 3,131
WMConsult

Win (over 1500€) is simply set to 0

14th Mar. 2019, at 04:19 pm CET#1
1 Like

Liked this post: Anonym
Hello friends.
I have received
1. received an advertising mail from an online casino operator
2. whose HP automatically redirected me to NYspins because it seems to have taken over the old provider
3. I automatically received a bonus which I complained to the support because I do not play betting but only slot games
4. The Support MA gave me the info (since I had not yet played with my money) he can remove this bonus
5. After the money of the 1st Deposit had gambled away, I deposited a 2nd and a 3rd time money.
6. When I had won I made a withdrawal of 1000€
7. 2 days later I won again and made another payout of 375€ although I did not have the money of the 1st payout on my account yet
on my account and these payouts were not visible at NYspins
8. On inquiry I got an answer that the complete money (1000 + 375 + approx. 220€ still on the account) are forfeited because I against
Bonus rules should have violated (4x a game at Extra Chilli for a little over 5 € purchased) but only played with 60 cents bet.
9. I had meanwhile approx. 20 Mailkontakte all only excuses on the part of NYspins contain
- No answer to the questions
- by whom is NYspins regulated (I guess mga)?
- who from management made this wrong decision?
- who changed my data without my written consent in a way that I am supposed to have violated something?
- why do they make me aware of a possible violation only after I have requested withdrawals and
animated me to make 2 more deposits and even now I have an offer to deposit again?
10. The 1st attempt on the part of NYspins was the explanation why all my money would be gone that I would have to pay my bonus that was automatically generated via
the forwarding was independently changed and thus would have violated rules. Since however no customer
independently can do something like this, it is clear that an internal person has manipulated.

Also my reference that one can imagine on the basis my example very simply that in the house NYspins so long at the profiles
of the individual customers (of course only those who have generated a win) is manipulated until you do not have to make the payout.

My question now to "knowledgeable", how do I go on here please?
I had already made weeks ago at another online casino good experience because the win was paid out promptly.
So please be very very careful with NYspins

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Rams3s
Rookie

Win (over 1500€) is simply set to 0

14th Mar. 2019, at 04:45 pm CET#2
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Yes this casino runs under MGA... belongs to VoodooDreams among others

Does NYspins have a game history? If so, check if you have not played higher

A money counts as paid out only if you have received the appropriate mail for it, otherwise it is only a "request" for payout

I just don't understand, if you never played with bonus, how you could violate bonus conditions, I see there you also get freespins in the welcome package, did you play them?

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WMConsult

Win (over 1500€) is simply set to 0

14th Mar. 2019, at 05:51 pm CET#3
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I think so, but I am not sure.
The original bonus I opened the account with had none of these rules.

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Timo0510
Top Member

Win (over 1500€) is simply set to 0

14th Mar. 2019, at 05:52 pm CET#4
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You have used the bonus buy feature at Extra Chilli.these are forbidden in most casinos.you say so yourself.max bet is generally 5€ or 0.50 cents per line.feature drop buy like extra Chilli or even pushing up on a ladder counts there.AGB read should bring you clarity

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WMConsult

Win (over 1500€) is simply set to 0

14th Mar. 2019, at 07:05 pm CET#5
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Timo0510 wrote on 14.03.2019 at 17:52: You have used the Bonus Buy Feature at Extra Chilli.These are prohibited in most casinos.You say so yourself.Max Bet is generally 5€ or 0.50 cents per line.Feature Drop Buy like extra Chilli or even pushing up on a ladder counts there.AGB read should bring you clarity

Please read my answer from above. The bonus was simply activated manually without my consent.

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Mo1985
Amateur

Win (over 1500€) is simply set to 0

24th Jun. 2019, at 07:21 am CEST#6
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Nevertheless, you had Bonus money on your account and you must have seen that and therefore you should have either stopped playing or followed the rules.

Maybe you will get your deposits back.

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Milan030
Amateur

Win (over 1500€) is simply set to 0

24th Jun. 2019, at 08:28 am CEST#7
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Hi,

i had also played at the casino and so far my worst experience made.I took the bonus and also knew the Max Bet Rule and have played for hours with stakes from 0.40 to 2 euros. After I converted the bonus I also got the message I have played with more than 5 euros.I let me email the game history and there was 1 spin I should have turned with 136.00 xD What I have of course NEVER made and also free spins I have bought me none because I know that is forbidden.

Possibly you can achieve what about the MGA...but I do not really believe in it

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Simbda
Top Member

Win (over 1500€) is simply set to 0

24th Jun. 2019, at 09:27 am CEST#8
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Milan030 wrote on 06/24/2019 08:28: Hi,

i had also played at the casino and so far my worst experience.I took the bonus and also knew the Max Bet Rule and have played for hours with stakes from 0.40 to 2 euros. After I converted the bonus I also got the message I have played with more than 5 euros.I let me email the game history and there was 1 spin I should have turned with 136.00 xD What I have of course NEVER done and also free spins I have bought me none because I know that is forbidden.

Possibly you can achieve what about the MGA...but I do not really believe

Goes yes not at all 136€ a spin how should that go? At some point comes determined that you can play with real money only max 1€. And only if you have previously deposited 10000€. If I hear that so and it really should be true. Since I'm playing. Everything Lug and trug. Mga does but there certainly nothing. The main thing is that the money flows

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Milan030
Amateur

Win (over 1500€) is simply set to 0

24th Jun. 2019, at 09:34 am CEST#9
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Simbda wrote at 09:27 on 24/06/2019
Goes yes not at all 136€ a spin how should that go.? At some point comes determined that you can play with real money only max 1€. And also only if you have previously deposited 10000€. If I hear that so and it really should be true. Since I'm playing. Everything Lug and trug. Mga does but there certainly nothing. The main thing is that the money flows.

Is so happened fact.
I wrote to the MGA the answer was just too good.
The answer was something like "The information provided by the casino has shown us that you have violated the bonus conditions/AGB "S of the casino" somehow so..since I also thought WOW

I still play even if I am sure that the Online Casinos are not completely clean I see the money as gone as soon as I Deposit and do not get upset if ne payout does not work..because I know it has been cheated for far less money

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Simbda
Top Member

Win (over 1500€) is simply set to 0

24th Jun. 2019, at 09:40 am CEST#10
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Milan030 wrote on 06/24/2019 09:34 AM
Is so happened fact.
I wrote to the MGA the answer was just too good.
The answer was something like "The information provided by the casino has shown us that you have violated the bonus conditions/AGB "S of the casino" somehow so..then I also thought WOW

I still play even if I am sure that the Online Casinos are not completely clean I see the money as gone as soon as I Deposit and do not get upset if ne payout does not work..because I know it has been cheated for far less money

I believe you. But there you can see just what's going on there and the casinos are mostly in the right except you have help from GJ or so I think then see the 2 times. Especially with such a large forum

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