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N1 Casino: N1 Casino does not verify the Neteller account

Topic created on 03rd Apr. 2022 | Page: 1 of 1 | Answers: 2 | Views: 1,091
Skye31

N1 Casino does not verify the Neteller account

3rd Apr. 2022, at 03:31 am CEST#1
0 Likes

Nobody has liked this post so far
Hello, the N1 Casino simply does not verify my Neteller account, although I always Deposit and withdraw with Neteller.
I made a deposit of 100 euros to N1 Casino on 01.04.22 as usual via my Neteller account. After I got lucky in the game, I wanted to withdraw 450 euros to my Neteller account. The withdrawal was canceled with the advice that I should take two screenshots from the Neteller account and upload them. On one screenshot you should see the 100 Euro transfer and the Neteller customer number. On the second screenshot my personal data from the Neteller account should be visible.

So I sent two screenshots as requested. One where you can see the 100 Euro payment on 01.04.22 at 19.42 to the N1 Casino and my Neteller customer number well. U nd a second screenshot with the personal data. There you can see the following: Name, Address, Email, Neteller customer number.
According to the rules, both screenshots were uploaded to the N1 account. After a short time came the email that the documents were rejected and the info that I should upload two screenshots, one with the deposit to N1 and the Neteller customer number, and a second with the personal data. But I had already done that!!! So I again uploaded the two requested screenshots and again a rejection came. I should upload the two screenshots after all! I have done that now since this morning. Already about 10 times. It is a never ending cycle. I upload documents, they are rejected with the info that I should upload the documents. This is so bizarre it could almost be an April Fool's joke. My inquiry at the Live Chat why the documents are rejected was not answered. My inquiry to support and Vip customer service was also not answered. Nobody tells me why the documents are rejected and what I can do.

On the two uploaded screenshots you can really see all the requested data.
In the meantime, I have already made over 1000 euros from the 100 euros I deposited.
How do I get my money?
Thanks for your help.
Many greetings

This post has been translated automatically

supermode
Expert

N1 Casino does not verify the Neteller account

3rd Apr. 2022, at 09:43 am CEST#2
0 Likes

Nobody has liked this post so far
Skye31 wrote on 03/04/2022 at 03:31: Hello, N1 Casino simply does not verify my Neteller account even though I always Deposit and withdraw using Neteller.
I made a deposit of 100 euros to N1 Casino on 01.04.22 as usual using my Neteller account. After I got lucky in the game, I wanted to withdraw 450 euros to my Neteller account. The withdrawal was canceled with the notice that I should take two screenshots from the Neteller account and upload them. On one screenshot you should see the 100 Euro transfer and the Neteller customer number. On the second screenshot my personal data from the Neteller account should be visible.

So I sent two screenshots as requested. One where you can see the 100 Euro payment on 01.04.22 at 19.42 to the N1 Casino and my Neteller customer number well. U nd a second screenshot with the personal data. There you can see the following: Name, Address, Email, Neteller customer number.
According to the rules, both screenshots were uploaded to the N1 account. After a short time came the email that the documents were rejected and the info that I should upload two screenshots, one with the deposit to N1 and the Neteller customer number, and a second with the personal data. But I had already done that!!! So I again uploaded the two requested screenshots and again a rejection came. I should upload the two screenshots after all! I have done that now since this morning. Already about 10 times. It is a never ending cycle. I upload documents, they are rejected with the info that I should upload the documents. This is so bizarre it could almost be an April Fool's joke. My inquiry at the Live Chat why the documents are rejected was not answered. My inquiry to support and Vip customer service was also not answered. Nobody tells me why the documents are rejected and what I can do.

On the two uploaded screenshots you can really see all the requested data.
In the meantime, I have already made over 1000 euros from the 100 euros I deposited.
How do I get my money?
Thanks for your help.
Many greetings

So before you lose your win again, try the following:

Log in to Neteller, then you are in the dashboard, there you can see the last 5 transactions on the page you stay and click on the top LEFT next to the logout button on your Neteller user name, then comes out there a tab where all your account details are summarized briefly, then you have the transaction to N1 Casino and your account details on one screen, make the screenshot and send to N1, that should have been it. That's how I always do it at N1 and never had any problems with this variant.

If necessary, send the profile details page (which you can reach via the small tab) - there you can see your customer number, just like on the small tab, so N1 only has to compare the number and it MAY not be a problem anymore.

This post has been translated automatically

bigbig
Experienced

N1 Casino does not verify the Neteller account

3rd Apr. 2022, at 09:58 am CEST#3
0 Likes

Nobody has liked this post so far
Let Casino Guru help you.enter your complaint there.they will help you.

This post has been translated automatically

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