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N1 Casino: Conduct of the casino Right?

Topic created on 30th Jul. 2023 | Page: 1 of 1 | Answers: 1 | Views: 783
BLUEBULL

Conduct of the casino Right?

30th Jul. 2023, at 12:41 pm CEST#1
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Hi I am new to the casino world and am unsure if the behavior of the casino is so legal or where this should make sense:





N1 Casino offers a Cashback program that you can use automatically when you play Pragmatic games. This cashback is calculated from your bets and you will be credited the next day at 9am UTC.



The cashback amount is not subject to any wagering, which means that you do not have to convert it, you can withdraw it directly.



So now my situation:



I used the cashback amount and bet 10 € on a number in Roulette, on which then came a 500× multiplier. Thereupon I played a little further and the 5000 € became 8000 €. I was of course hammermäßig happy, such a win directly first pay out.



Then I received an email from a "manager" after about 4 hours:



how are you?

Unfortunately, I have received a few messages from the financial department. When playing with the bonus you have exceeded the maximum bet allowed: The maximum bet when playing with the active bonus is 5 EUR. The maximum bet (5 EUR) includes the doubling of bets after the end of a game round as well as bonus rounds (purchased as part of the game). To my greatest regret, in this case the wins must be withdrawn.

However, since I value your participation in our game project, we will leave only half of the win in your account.

Please be careful when you play with the bonus. Once again, the maximum bet with the bonus is 5 euros.



Have a nice day!



After receiving the mail I wanted to document my game history or query from the N1 Casino website, then my account was deactivated and deleted from the casino side + all my money was deducted from my player account. All withdrawal requests were rejected or withdrawn, except for one.



In addition, I did not receive half of my win, but just a third.



I wonder if this behavior is legal or where this should make sense. So when you receive cashback, it is a bonus? This is not subject to turnover requirements and I can withdraw it directly, but if I continue to play with it, I may only make € 5 bets?

Where does that make sense?

Would I have to withdraw the money and then Deposit it again? 😵‍💫



I feel kind of stupid and fooled, maybe I'm completely wrong, as I said I'm new😃 but despite that I would be happy if someone who has experience with such stories could comment on it.



Thank you very much.

This post has been translated automatically

Langhans_innen
Expert

Conduct of the casino Right?

30th Jul. 2023, at 12:59 pm CEST#2
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N1 has also anchored this in its Bonus terms and conditions. Unfortunately.

https://casino.n1bet.com/de/bonus-terms-and-conditions

=> 1.7. Cashback is a bonus, unless otherwise stated. All rules that apply to Bonuses in general also apply to cashback bonuses."

Even if it is of course very unpleasant for you in total: you can actually be glad that you got 1/3 This is rarely the case and with N1 it surprises me almost even more.

This post has been translated automatically

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