[solved] Payment denied

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Anonym

Topic Creator

Former Member

17th Mar. 2021, at 06:48 pm CET#1

0 Likes

Nobody has liked this post so far

I deposited 500€ at Mr Vegas, but only after registration and Deposit noticed that they have no live games.
Consequently, I wanted to withdraw again which is not possible.

According to support, I should now convert my deposit once due to money laundering regulations

Was of course einbezhalt without bonus.

Chat:

Hello

Chat started

Mr Vegas
Welcome to Mr Vegas customer service

Benjamin has joined the chat

Benjamin
Hello Johannes

Why was my payout rejected?
Benjamin
how are you doing today?

Good
Benjamin
I'll be happy to take a look. Before I do, could you please tell me your date of birth, zip code (postal code) and last deposit method to verify your identity.

Benjamin
Perfect thank you that looks good already.
a little moment i just have a look

I you have no live games

i have not seen that

Therefore I want to pay out again
Benjamin
I see that your deposit has not yet been sufficiently converted. deposited funds must be completely converted at least once according to the money laundering law.

Pardon?

No, this is bullshit

and I know of no other casino

I do not want to play with you

Verify my account, okay

I do not know these conditions
Benjamin
I can understand your annoyance Johannes but unfortunately these are the terms and conditions. It is also in our terms and conditions

What is this please

I play with my money

Do not use Benus

Bonus

Therefore I would also like to pay out when I want

What kind of illegal scam is this?
Benjamin
I'm sorry you feel that way Johannes. It is the conditions you agreed to when you opened your account with us.

Do you have a phone number

i want to clarify this and I do not accept it
Benjamin
Unfortunately you can't reach them via phone or chat. I have already forwarded your request to them and ask you for some more money until we have clarified this

Or escalate me to the Casino Manager

do you have ne cooperation with gamblejoe

then I will also open a case with him in the forum
Benjamin
I'm sorry Johannes, but it's the money laundering law and we have to abide by the regulations. Deposited funds must be converted once. This is for your protection as well as ours against money laundering. This is regulated by the MGA (the Malta Gaming Authority).

This post has been translated automatically

Top Member

Hidaruma

Forum posts: 952 Member since: 16.12.2020

[solved] Payment denied

17th Mar. 2021, at 06:57 pm CET#2

0 Likes

Nobody has liked this post so far

And where is the problem now?

Honestly, before I do anything at an OC, I take a look at what they have to offer.

This post has been translated automatically

Anonym

Topic Creator

Former Member

[solved] Payment denied

17th Mar. 2021, at 06:59 pm CET#3

0 Likes

Nobody has liked this post so far

I don't know of any casino with such a payout restriction.

This post has been translated automatically

Elite

garfield68

verified

Forum posts: 2.978 Member since: 09.10.2018

[solved] Payment denied

17th Mar. 2021, at 07:07 pm CET#4

1 Like

Liked this post: krabbe666

i don't understand your problem... it is quite normal that you have to convert your Deposit at least 1x before you can withdraw. this is required in every casino

This post has been translated automatically

Expert

Klempo77

Forum posts: 1.338 Member since: 01.01.2019

[solved] Payment denied

17th Mar. 2021, at 07:09 pm CET#5

1 Like

Liked this post: garfield68

rippi wrote on 03/17/2021 at 18:59: I don't know of any casino with such a payout restriction.

I'm not defending casino, but at any casino you have to wager your Deposit at least once.

I don't know of any casino where you can withdraw your deposit without wagering.

@garfield68 you were faster😊

Sorry for double post

This post has been translated automatically

Elite

Julian

GambleJoe-Teamverified

Forum posts: 2.733 Member since: 11.06.2016

[solved] Payment denied

17th Mar. 2021, at 07:13 pm CET#6

4 Likes

Liked this post: Anonym, gamble1, garfield68, krabbe666

Hello rippi,

In fact, the rule regarding the Money Laundering Act is common in almost all casinos (which at least have a MGA license). That you have to convert the Deposit at least 1x before you can withdraw it again, is therefore standard.

Also, I honestly do not understand why you are so unfriendly towards the support.

Try the deposit Smart and without much Risk just convert something and apply for withdrawal again, you should be able to get your payout without any problems.

This post has been translated automatically

Elite

Julian

GambleJoe-Teamverified

Forum posts: 2.733 Member since: 11.06.2016

[solved] Payment denied

18th Mar. 2021, at 03:09 pm CET#7

0 Likes

Nobody has liked this post so far

Since the thread creator has not commented further, and the "complaint" is moot in my opinion, I will close the thread.

This topic was closed

This post has been translated automatically

Mr Vegas: [solved] Payment denied

[solved] Payment denied

[solved] Payment denied

[solved] Payment denied

[solved] Payment denied

[solved] Payment denied

[solved] Payment denied

[solved] Payment denied

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