[solved] payment problems and put off and excuses by customer service

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Visitor

Maikk0712

Topic Creator

Forum posts: 11 Member since: 10.05.2019

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 08:43 am CEST#11

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The payment is now since 03.05 on hold although since 10.05 all required documents were uploaded.

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Visitor

MRHarry91

Forum posts: 19 Member since: 09.05.2019

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 11:05 am CEST#12

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I have the same with Luckland
I am also put off every day

Documents are all confirmed and ok according to chat

Payout over 8000€ is waiting since 07.05

Chat employee 1 (english)
You will get a payout confirmation/ information tomorrow

Chat employee 2: (German) all documents look good. Currently there are long waiting times due to many wins. Our department is very busy

I laugh myself silly...

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Visitor

Maikk0712

Topic Creator

Forum posts: 11 Member since: 10.05.2019

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 12:33 pm CEST#13

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scr1mka wrote on 05/11/2019 01:06: You already get your money , all Aspire casinos are unfortunately very slow but they already pay out . I have also waited more than a week for my 3000euro payout .

I'm waiting now since 03.05 and nothing has happened

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Elite

Julian

GambleJoe-Teamverified

Forum posts: 2.737 Member since: 11.06.2016

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 12:34 pm CEST#14

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Liked this post: Insa24

Hello Maikk0712,

I am discussing your case with a manager and will get back to you later via Communicator.

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Visitor

Maikk0712

Topic Creator

Forum posts: 11 Member since: 10.05.2019

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 04:53 pm CEST#15

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Versehe nothing more, well on test series the casinos emphelen can onewohl also nothing give!,,,

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mrplay

Casino Manager

Forum posts: 6 Member since: 15.05.2019

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 05:00 pm CEST#16

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Hello Maikk0712,
thank you Gamblejoe for the comment. We have been waiting for some additional documents from them since May 10.
We have now verified the account and the money will be processed shortly. We thank you for your patience.
Generally, difficulties always occur with documents during the first withdrawal.

We apologize for the inconvenience and hope you will continue to enjoy mr.play.

Sincerely yours,

mr.play

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Visitor

Maikk0712

Topic Creator

Forum posts: 11 Member since: 10.05.2019

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 05:09 pm CEST#17

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I would like to continue playing but I hope I get the win

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Expert

Dutch78

Forum posts: 1.058 Member since: 27.01.2018

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 07:36 pm CEST#18

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Liked this post: S****8

mrplay wrote on 05/15/2019 at 5:00 pm

Generally, always occur difficulties with documents at the first withdrawal.

Well, finally someone who sticks to the truth.

It's good that you generally have problems with the documents at the first withdrawal, because I prefer to take a casino where there are generally no problems with the documents at the first withdrawal, of which there are fortunately some, then do not have to wait so long for my money

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Visitor

Maikk0712

Topic Creator

Forum posts: 11 Member since: 10.05.2019

[solved] payment problems and put off and excuses by customer service

15th May. 2019, at 08:15 pm CEST#19

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Dutch78 wrote on 05/15/2019 at 7:36 pm

Well, finally someone who sticks to the truth.

It's good that there are generally problems with the documents at the first withdrawal, because I prefer to take a casino where there are generally no problems with the documents at the first withdrawal, of which there are fortunately some, then do not have to wait so long for my money

But that's just the difference, if it is at least admitted, because otherwise the casino is okay

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Elite

Julian

GambleJoe-Teamverified

Forum posts: 2.737 Member since: 11.06.2016

[solved] payment problems and put off and excuses by customer service

16th May. 2019, at 05:28 pm CEST#20

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MrPlay has paid out the money to the thread creator and thus this case is closed.

This topic was closed

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mr.play: [solved] payment problems and put off and excuses by customer service (Page 2)

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

[solved] payment problems and put off and excuses by customer service

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