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Mr Green: [solved] MrGreen locks my account

Topic created on 29th May. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,976
julian307

[solved] MrGreen locks my account

29th May. 2020, at 08:34 pm CEST#1
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I have been registered with mrGreen for quite some time
Today I had the first time a higher win in the thousands.
When I wanted to pay out a part came I have to verify. I thought that was funny, because I pay on often by online banking and also paid out so nice.
After I have submitted all the documents while I was playing my account would be blocked

I have fraud ....
The only thing I can say is that I had to update my old address because I had moved.

I can prove that it is me.
The support gives me no information and only says I get an email with info.

I have not received the e-mail.

I ask for help, does anyone have experience with MrGreen?

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Cheeseburger
Experienced

[solved] MrGreen locks my account

30th May. 2020, at 11:36 am CEST#2
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You have cheated

Of course very statement powerful the whole

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Julian
Elite

[solved] MrGreen locks my account

30th May. 2020, at 12:46 pm CEST#3
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Hey julian307 & welcome to the forum,

I left you a message via Communicator.

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julian307

[solved] MrGreen locks my account

31st May. 2020, at 04:50 pm CEST#4
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Cheeseburger wrote on 05/30/2020 at 11:36 am: You cheated

Of course very statement strong the whole

Sorry my phone spins sometimes it should be I "suspect" fraud.


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Klempo77
Expert

[solved] MrGreen locks my account

31st May. 2020, at 05:43 pm CEST#5
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julian307 wrote on 29.05.2020 at 20:34: I have been registered with mrGreen for a long time
Today I had a higher win in the thousands for the first time.
When I wanted to pay out a part came I have to verify. I thought that was funny, because I pay on often by online banking and also paid out so nice.
After I have submitted all the documents while I was playing my account would be blocked

I have fraud ....
The only thing I can say is that I had to update my old address because I had moved.

I can prove that it is me.
The support gives me no information and only says I get an email with info.

I have not received the e-mail.

I ask for help, does anyone have experience with MrGreen?

It's actually not uncommon for casinos to suspend accounts for large withdrawals. I think once they have checked and verified your account, you can access your account again. Assuming you really have not done anything wrong

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julian307

[solved] MrGreen locks my account

1st Jun. 2020, at 01:15 pm CEST#6
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Klempo77 wrote on 31.05.2020 at 17:43
It's actually not uncommon for casinos to lock accounts for large payouts. I think once they have checked and verified your account, you can access your account again. Assuming you really haven't done anything wrong.

I have done nothing wrong !!! I have been playing for a long time and I am aware of the "mistakes" you can make. Customer service has confirmed that I have done nothing wrong. However, there are some things that seem extremely strange to me. Especially since it has now been 4 days

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julian307

[solved] MrGreen locks my account

1st Jun. 2020, at 10:08 pm CEST#7
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So far no payout or real info received.
Merely that my lock is for addiction prevention.
However, Julian from Gamblejoe helps me a lot in that he makes me with and should write to the manager

I just do not know how long I should be patient

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Julian
Elite

[solved] MrGreen locks my account

11th Jun. 2020, at 08:32 pm CEST#8
1 Like

Liked this post: Avatar von s00pernanny s00pernanny
For information: The case has already been resolved, I have a few days now waiting for the response from the thread creator to know if he wants to comment on it again, unfortunately, came from him no response.

In short, he had submitted a somewhat "unfavorable" document during his Verification, which is why it came to a review.
After the conversation with the manager, I asked the thread creator to upload another document to speed up the verification process, and shortly thereafter I received a message that the payout had been initiated.

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Julian
Elite

[solved] MrGreen locks my account

11th Jun. 2020, at 08:32 pm CEST#9
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Since the problem has been solved by the thread creator, I will close this thread.

This thread was closed

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