Mr Green: [solved] MrGreen delays payout

CR_Gambler wrote on 11/16/2020 at 5:50 pm
Dear Gamblejoe team, dear Caro,

i am reaching out to you with this post in hopes that you can assist me with the following issue:

For quite some time I have been a satisfied player at MrGreen and in the meantime I have also been a member of Club Royale for quite some time. Already in June this year I have played with high stakes - partly max. spins - a total profit of over 100,000 €. At that time, the payout also took a little time, but I practiced patience, submitted all the necessary documents and finally received my win.

Now - after a certain "dry spell" - I have been very lucky again in the past two weeks and have again won a total of more than 150,000 € by placing correspondingly high stakes. I then split the payout requests into €50,000, €40,000, €10,000 and €15,000 due to the limit of €50k. Obviously, the first payout amount was subjected to a more detailed check, so that the other applications have not been paid out to date. I submitted the payment request to be reviewed on 06.11.2020 - exactly 10 days ago

Since then, the following documents have been requested by my personal advisor (ultimately she cannot help it and is only the "executor" and must comply with the specifications of the departments), all of which I have submitted in full and in accordance with the specifications:

• Verification picture of me with my ID document (I have had myself verified several times in the last few years)


• Photo of my credit card (first six digits and last four digits)


• A complete financial report (bank statement) from my banking institution for Verification of specific deposits


• Pay stubs for the months of March, April, and May 2020


• Proof of receipt of a bequest from my mother (voluntarily submitted to explain my gambling behavior since May 2020)

According to my Club Royale supervisor, the first three documents have been "accepted" by the department. Today, around noon, I also submitted the last two documents - since then, however, I have not heard anything more from my supervisor.

I understand all verification processes, which are also subject to legal regulations (KYC, Player protection, SOW/SOF, Money Laundering Act and also the economic consideration of the win-loss ratio), but the procedure seems extremely questionable, strange and hardly comprehensible to me, also against the background of multiple legitimation in the past. To date, I have hoped with kindness, patience and understanding that a - albeit lengthy - smooth payout is possible. However, I must confess that I am gradually reaching the limits of my patience

One more thing, then I also end this novel (sorry): All deposits I have made by Giropay or Sofort Überweisung. I take great care to avoid any Bonuses and to comply with turnover and wagering requirements. All transactions were documented by me, I can provide the corresponding evidence for clarification of the facts.

Thank you very much for your support.

LG
CR_Gambler

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